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December 2023 by Kanoe P.
We rented our car 6 months ago, prepaid and when we arrived nothing even comparable was available. Staff was friendly and apologetic but after waiting over 2 hours (well past midnight with kids) we were frustrated and disappointed.
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November 2023 by Woody B
This was my first rental in L. A., the process was simple. After a brief moment at the counter, we were given free rein of the lot. We picked a car based on where we were headed and what we were doing. Good and bad of it: car was fine, it was clean and in good working condition. I have rented two different Toyota cars and I will not be doing it again. I wouldn’t even buy them now. The ‘car play’ radio system is stupid. It doesn’t work. We were connected to it and it would reset completely…repeatedly…almost always when it was needed the most. (Not National’s fault, so I give 5 stars for them and their service).
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November 2023 by Ryan Hipsher
We had a busy weekend travelling through both Phoenix and LA, and rented cars through National in both locations. Reps at both locations were incredibly friendly and helpful, and made sure we were equipped with the right information to make the rental go as smoothly as possible. Our rep at LAX went above and beyond to make sure we got a vehicle that worked best for us! Thanks National!
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November 2023 by Douglas Lee
The pickup and drop off process is great being able to walk to a vehicle and just go.The vehicle was clean but had a few chips and some marks in the paint that we took photos of before leaving.We shared the photos with the return person. They did request them once we let them know we had them.The only negative was the charges for toll handling by National. We were never informed of the cost and did not know we would have a processing fee on top of the tolls.Renter be aware!
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November 2023 by Andrew Gorski
I travel a lot for work and I always need to rent a car wherever I go. I have tried many different car rental companies, but I always come back to National because of their excellent service and professionalism. One of the best examples of this is Marcus, who works at the Inglewood branch in California. He is very knowledgeable and helpful, and he always goes the extra mile to make sure that I have a smooth and convenient experience. He not only helps me with renting a car that suits my needs, but also gives me some useful local information and tips. He is friendly, courteous, and respectful, and he treats me like a valued customer. National should hire more people like Marcus, who are dedicated to customer satisfaction and retention.
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November 2023 by Jennifer Bull
National Car Rental at LAX airport was a great experience since we flew in super late at night and being exhausted. They made it simple from the shuttle, drop off and pick up of rental. I’ll always choose National Car Rental. My experiences with them have always been positive. Thank you!
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November 2023 by Neil D.
Great pick up and drop off in Southern CA. Had to change my pick up last minute due to an airline issue. National accommodated me and my car was ready in the new airport without any additional penalties for drop off at another airport.
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October 2023 by Melissa H
The girl that checked us out at the LAX Airport was AMAZING. She went out of her way to help us and was very kind. It is not often that you get to see people like that with great customer service these days. Even the site Manager and the guy that retrieved the car for us was exceptional at finding us something that fit our needs!
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September 2023 by Brendan A. MacWade
National is a cut above. For decades now, I have never had a bad experience with National. In terms of rates, they aren't always the lowest. But every time I see the same rate between National and a competitor, I choose National. It's rare these days to see a car rental company provide such consistency. And I thank them for that every September I need an SUV to explore our great National Parks and Monuments.
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September 2023 by Lisa Phoenix
Great rental experience. Lots of selection and fast service through the Emerald Aisle. Return was super convenient too. They were ready for me and I was able to exit my car, grab my luggage and meet the transfer bus to the terminal. Very professional staff too!
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September 2023 by Juan Rodriguez
Best car rental experience ever! Used National for a one way rental and everything about the process was quick and simple.Quick pickup from the airport shuttle, pick any car in the aisle and move on. Car was clean, full tank of gas and comfortable to boot! Only had to show my DL and email reservation and on my way to my destination. Drop off was even easier! Drove right up to the drop off location and was out of the airport not even 5 minutes later.Bill was received via email a few minutes later and was accurate, nothing to complain about at all. Would 100% use National again, better than some of those 'budget' rentals that created problems for me to deal with while on vacation!Great job National!
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August 2023 by Walter Stuart
I rented a car for a week from LAX no so long ago. Although getting from the airport to the rental location is a pain the National experience was very nice. The manager (Davaughn) was especially helpful and managed to find me a vehicle that was a bit nicer than the one I ordered (convertible!) and even gave me some useful tips on how to use it.
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August 2023 by David White
Very good uneventful experience! From Belinda doing a superb job checking the car out to Aaron's H, entertaining all with great service and humor while dropping off. Belinda was very pleasant and provided answers to questions with a classic big smile. Aaron was such a delight to ride with as he's a natural performer. I commend both for there professional & expert service. Oh yeah, the car was clean, fresh and a joy to drive. I'll undoubtedly use National Car Rental going forward.
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August 2023 by Ed Garcia
Well as it turns out I could have had a different experience than I had.I was cordially greeted by some one who pointed me to an area were I could get any vehicle I wanted, so I choose a modest type vehicle since I keep in mind cost to the company and got a small Honda.The vehicle was clean and was dependable and nice to drive when I returned it I was cordially created again making my experience a very pleasant one.I found out that I could have taking a BMW for the same cost but that would not have made the difference that the kindness of the people at National showed to me.Thank you National personnel for being kind to your customers.
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August 2023 by Larry Johnson
I recently took at nine day vacation with my family to Disneyland. The team at LAX National Car Rental did a superb job and getting me fitted with a car that meets our needs. Their staff are friendly and genuinely care about the customer and the customers experience. Two of the managers got directly involved in making everything right for us. Five stars.