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January 2024 by Sonja J.
I'm mad I got up early to be here at 6;00am, and they don't open until 7:00am. Somebody fix the online time please
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July 2023 by Virginia M.
The worse ralphs ever!!!! No baskets inside the store the ones outside are locked. You asked someone (black lady with braids in a ponytail) hello good afternoon. Could you assist me in locating a shopping basket? Aaaa asked that guy over there with the utility vest. Ok thanks. I ask him he immediately tells me someone should be one there with the key. Clearly I would have asked him if I'd seen a man in a bright orange jacket no one is OUT THERE. SOOO I'll go to a different store. Customer service is trash... inventory trash....cleanliness trash. Negative stars. Need new management.
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June 2023 by Danielle B.
I would love for someone from corporate to contact me. My email is
[email protected]. I was doing a instacart order and it was online. Jesse scanned the barcode three times; the first time he claims he didn't scan it. He was talking to another customer, who wasn't in line, about being over charged for milk! The manager, Austin was on lunch break. I called the store over 6 times, and no one would answer. After Jesse scanned the barcode three times, he said the order wasn't showing paid. He told me to call Instacart. I did, they changed the order from online to regular pay! Unorderly, my phone had technical issues and wouldn't let me complete the order. They ended the order, and I didn't get paid! I had two customers and customer B I was only receiving 3 bucks for the entire order! Customer A I was getting paid 8 bucks! I shopped for both customers for nothing! This is why every time I come to this location I barely want to speak! Once my nonprofit start generating funding you guys will never see me doing Instacart again!!! Mistakes happen but you guys get paid way more than me, this is why so many people don't shop at these stores in the poorer neighborhoods!
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January 2023 by Michael A.
I like the food and other items that I'm able to get there from Ralphs. I just find it hard some time to find out where certain items are because they're not post it that well. And hard to find sometimes other than that I think it's a great store.
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January 2023 by Yesenia R.
Larry is a great employee! He's hands down the best! Very friendly and fast . Always comes right out fast with my pick up order! He does his job right! Appreciate you. Definitely goes above and beyond!
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January 2023 by Jenelle B.
Don't buy anything fresh here. On multiple visits I've found expired kids yogurt on the shelves, moldy cheese and most recently expired bread they had the nerve to put a new date on in an attempt to cover up the original expiration date. They don't stand for quality and whenever I call attention to this the staff just keeps going like I never spoke. This store is the worst!
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November 2022 by Toi H.
Saying this Ralphs has poor management is too positive of a statement. Management is nonexistent here. I ordered a themed specialty cake for my son's birthday. When I got there for the scheduled pickup, I was told no one is working in the bakery today. Huh? I can't even put into words how I felt.It was a Saturday, so there were many others coming in to pick up cakes for parties. This Ralphs single handedly ruined birthdays and celebrations all over town. You can't tell a child he doesn't have a cake for their birthday. So there I was driving all over town looking for a cake that could be written on. I also called a few local bakeries; but to get a last minute cake on a Saturday was just stressing me out. Westchester Ralphs had no white cakes. I guess people had already run over there. Then it was on to El Segundo on Mariposa. They had 1 white cake. I was still disappointed, but relieved I got something. However, to our dismay, the cake turned out to be dry and tasted like it was on its last day before it would start molding. EMBARRASSING!!! Their review is coming next. I know somebody raised hell in there about not getting their order. They're lucky I'm not that type because they partly ruined my child's day. At this point, I believe a CORPORATE intervention can only correct this store.
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August 2022 by Aracely M.
Today I encountered the rudest employee. Not only was she on her phone not working, but she was also VERY rude and unprofessional. Management needs to do better. In self checkout I saw a screen that was on, apparently someone left their items to go back shopping. I asked the employee if the register was opened, her answer, "Can't you see the people's stuff is right there?!" With an attitude. It was obvious that I didn't see the items, I just saw an open space with an open self check out monitor. That is NO way of speaking to a customer.
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February 2022 by N2 U.
The food was fresh and all that good stuff, yes, clean and high prices as usual. However the one worker there he shined that damn red beam scanner in my eyes TWICE, YES... and not Consecutively, I'm like stop doing that That shit could blind ppl seriously. please don't do that. Then he asked me did I have a problem with him I'm like WHAT!! Uh umm no. I don't even know you sir, I'm here just to buy food and get back on to my life. That's when he shined that damn laser light again. Like really who does that.
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January 2022 by Luke M.
Shop early and beat the crowd. I was surprised that the was well stock and clean. Workers need some customer service training not very helpful. Prices have risen some so you are paying more for less food.