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February 2024 by Dannie V.
Horrible experience. The first truck I received had a hole in the gas tank upon filling up the truck. I had to return it immediately. The second truck had a nail in the tire, and I had to call roadside assistance to fix it. Upon returning the truck and dropping the keys off at the Arbor Vite and Hawthorne location, I got a call saying the keys weren't there and they couldn't find the truck. I came to find out the truck was stolen off the uhaul lot, and I was being told I was responsible for it even though I locked the truck and placed the keys in the Dropbox. The vehicle was found today almost 30 days later, and I received a bill for almost 7k. We spoke to the manager at both locations to review the cctv on the 30th to show that we returned the vehicle to the proper location, but got nowhere until weeks later when IT and the manager confirmed we did indeed return the truck. This was a pure mess. I hope corporate finds this horrible review.
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October 2023 by Andrew W.
Reserved a truck 2 days before pick up, checked in the morning of, arrived and was told they didn't have the truck. They tried to charge me more to give me a van with trailer instead. Wasted an hour of my time while the lady and man behind the counter had side conversations about scamming workers comp and complaining about some lady outside. Would never recommend anyone using this place.
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August 2023 by Alicia C.
I I can first say the ladies in the check in counter seemed just there doing their job, no smile, no good morning but did check you in, equipment was fine, clean and suitable for my needs that day. BUT my complaint and disappointment is with the return process. When I first got my truck I looked at the gas tank and noticed it was less than 1/2 a tank not sure where that puts it but it was the line before 1/2 a tank, was not too concerned because I wasn't going to be going a long distance. I made sure that I put the same amount of gas back in the truck with a little more. But when I returned the truck I was told by Assistant Manager, Delroy, that I hadn't put sufficient gas in the tank, I said what do you mean, I put what I started out with and a little more. He said No the truck had 3/4 tank when you picked it up, I argued that he was wrong but he said unless I have a picture he could not do anything to waive the extra almost $80 for gas fee!!! I will never use this location again, nor refer anyone to it, they are not honest people! I would never try to get out of not paying for something that is my responsibility. Do not trust them, go somewhere else!!
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June 2023 by Adeline C.
I rented a 20' truck for a day to move inventory - the checkin process was unbelievably quick and efficient.The owner and his staff are so so so professional and kind. This U-Haul is the best!
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May 2023 by Craig D.
I've been coming here over 11 years for Propane. My last trip the other day the employee told me he couldn't fill my tanks up. I told him I was just here last month with the same two tanks and had no issue. The date stamp still have 5 more years on them, which I pointed out to him, but he said their corporate policy is for only 5 years which completely contradicts the tank of 12 years. I grabbed by tank and went to another U-Haul location and they had no issue at all filling. Seems like they have a huge turn-around of employees at this location and most seem to not really know much. Parking is also a mess and the lot is filthy with lots of random people just hanging out.
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May 2023 by Daniel H.
I don't know how I missed these reviews, but they are all right. Horrible customer service here. Tons of people walking around, not sure what they are doing because no one is paying attention to customer needs, horrible communication , lack of concern, low energy they all seem like they hate their jobs, and it comes out in their service. It's disappointing simply because this is a huge location and I doubt the managers or owners even care. When situation's happen like this, it almost makes you want to open up another location just to take business from here because it would be easy.
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April 2023 by Ben W.
Here are all the problems I experienced with this most recent U-Haul rental:1. I reserved a 17' truck, which they changed to a 15' truck without notifying me. I had to log in and look at the reservation to find out.2. They changed the pickup location (again without notifying me) from a location that was about 5 miles away to this one that's 3 miles farther. That's 3 extra miles in LA, which is like adding 10 miles anywhere else.3. The check in app was garbage. I don't know why they have me checking in on an app when there were people there.4. The door didn't close all the way on the truck they gave me, there was a ridiculous amount of damage on the exterior that wasn't recorded in the pictures they showed me, AND ON TOP OF THAT THE TRANSMISSION WAS BROKEN!!!!! Shifting into reverse, park, or drive required me to guess where to stop moving the shifter because it continually slipped out of whichever gear I was trying to put it into.5. NO ON-SITE PARKING!!!!I will NEVER rent from Uhaul again after this experience. Just another garbage company screwing consumers and expecting us to be grateful for the experience.
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March 2023 by Andy J.
I bought my packing supplies and the prices seem better than the big box stores. A bit of a line to check out because I went on a weekend but worth the wait for the price.
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February 2023 by Marissa C.
I had my uhual truck with all my belongings stolen earlier this very month and the thief returned the truck to this location 10 days later. The staff didn't even check for id verification or if my stuff was still in the back and then charged me nearly $900 to cover the truck charges accumulated during its stolen duration. And this was after I had reported it stolen to the LAPD. DO NOT USE UHAUL AND CERTAINLY NOT THIS LOCATION.
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May 2022 by Brandon W.
The worst experience I've ever had! Had an appointment for Monday at 1pm came in and they say oh no our guy is not here on Mondays. So they rescheduled me for the next day at 1pm. I get a text from uhual at 9:45am telling me that my 10 am appointment is confirmed WHAT! I instantly called and said my appointment is for 1pm the guy says well can't you come in earlier lol. So I got their at 12 pm instead and was completely rude and even after all this shit I said thank you and he dropped my keys in my hand and turned around and said nothing!
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December 2021 by Randy N.
Waited two weeks for my appointment and special ordered hitch...Arrived only to be told, "uh, yeah, uh, we don't have the right part, see ya later..." This isn't the first time, although it was a different location. These guys didn't even bother calling ahead of time or giving me advanced notice that they would not have the right hitch. Total waste of time, Uhaul customer service hasn't even bother to respond and they offered no solution or help with any future installation. SAVE YOUR MONEY AND TIME! DO NOT GO HERE, THEY SUCK!
