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November 2023 by Queen B.
Let me start off by saying I've been coming here for YEARS due to my job & I hate it everytime lol They need to reopen the merch lane , my job don't believing me when I tell them I take more than a hour sometimes , it's ridiculous, the people that work here are cool but they just work so god damn slow & always calling out teller assistance and nobody be coming lmao! This one time during the summer the line was so long outside the sidewalk & this lady in front of me pulled down her pants and peed she said she couldn't hold it much longer it was crazy so if you got a weak bladder don't come here lmao now I go to the one down Manchester it's more of a drive but it's so worth it I never waiting longer than 5min there.
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October 2023 by Velia Fields
These ATMs are the worst. This banks ATMs are always broke. Very bad business.
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July 2023 by Imani A.
Why can't these banks in Inglewood and Baldwin Hills Mall get more tellers to work during holiday season. Lines are long inside and all out of the door. Is this good customer service? NO!!! I find that when I go to the Westchester branch in the whiter areas this is not the case!! Is our time less valuable?
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April 2023 by Maritza Pineda
(Translated by Google) Me and my son opened an account and a brunette was very kind and helped us. We were satisfied with the excellent customer service, she was patient and very nice(Original)Yo y mi hijo abrimos una cuenta y una morenita fue muy amable y nos ayudo quedamos satisfechos con el exselente servicio al cliente, fue paciente y muy linda
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December 2022 by Jerome B.
Worst bank ever! At 9:00am there were 15 customers waiting in line and only 2(two) tellers and 2 other workers sitting down. (Like it's nothing).Now we all know if this bank was in another zip code this would never happen. So disrespectful to our community.
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November 2022 by Angela W.
Although the staff is very sweet and always professional this bank is getting worse by the day. Their "new model" as explained to us after waiting in line for 45 minutes to get to the teller window, is that they will have only 2 tellers available from now on. They simply don't care how long you have to wait because they don't want you coming in. They want you to bank on line, at a machine or anything else you can figure out so you don't have to go to the bank. It's very sad but customer service is dead, at this branch at least.
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September 2022 by Raul V.
This is literally the WORST Wells Fargo I have ever been to. The staff is nowhere to be found. There has been over a dozen patrons waiting in line and not ONE teller working at the window. It's a horrible place of business.
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March 2022 by Mike M.
You make appointments and you show on time and they make you wait for hours because they're not organized and they don't have staff ,
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March 2022 by Nicole H.
Where are the negative stars?? 50 minutes to cash a check.. the line was on the sidewalk amen I arrived, only 3 tellers and they're slow as molasses. If you can, go elsewhere! Took my entire lunch hour to get one check cashed.. Unacceptable
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February 2022 by K J.
Customer service doesn't exist at this location since Covid. I'm NEVER coming back to this location.
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February 2022 by Denise R.
Worst Wells Fargo ever! I waited in line almost an hour & they didn't want to deposit a check that I never have a problem with doing so coming from a 3rd party. Pamela was just being a rude b**** this is why I go to the one one on sepulveda
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November 2021 by Leon K.
Is Wells Fargo fulfilling their corporate responsibilities? I don't think so. After two consecutive days of standing in line in 90 degree temperature for at least half an hour to enter this branch, I was extremely hot, exhausted and infuriated when a young man who just arrived, walked right in and was greeted by Isaac, one of the employees of Wells Fargo. I immediately brought to Isaac's attention that there are many seniors in line waiting to be served, and this young man just arrived. Further, there is nobody managing the line, and it is hot today. There was a security person for a while to let people in and out, but that person left. Isaac then informed me that they were short staffed. I informed him that the staff they have are obligated to serve the customers. He acknowledged my comments and went on. As I stood in the line inside the bank with air conditioner, I grew more and more concerned for the people outside in the line, waiting longer than I did, and nobody was letting them in. There were only about 5 of us in line. I was the last one in line. The lady in front of me came back to the door to tell me I could come in. After my transaction with the teller, I asked to speak to the manager. I spoke to Cynthia Espinoza, today's manager. She was filling in for Absalon Cubas. I expressed how upset I was for my experience today at Wells Fargo. She was nice enough to listen, but I told her there needs to be action. She asked me several times to call and complain to corporate because they are short staffed. I told her I have been banking with Wells Fargo over 30 years, and I have never experienced anything like this. There was no concern for the black and brown people in the line, and most of them were seniors. No water was offered; nobody came out to say they would be helped or anything. Cynthia said they were not allowed to give water because of covid. I told her there was reason for not managing the line. She listened to my concerns, but said they were short staffed. I told her I worked in customer service over 31 years for the City of LA, and there was no reason not to manage the line. There was enough staff to make signs and go out to let people know they would be waited on. I have called Wells Fargo Corporate and left a message, but this issue is bigger than me. I am speaking up for seniors, for black and brown people, for people in under served neighborhoods, for people who don't realize this is a form of discrimination and disrespect for humanity. We deserve better treatment than what we received at Wells Fargo today at 400 S. Market Street in Inglewood, CA. We must hold Wells Fargo Executives accountable.
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March 2021 by Diane B.
I've been a customer for over 12 years at this bank and most of the bankers are professionals however I did have to speak to the manager that supervises the tellers twice as I continued to see staff on the floor with no mask! This was about 3 months ago so now I see everyone with a mask. Today, about 2:30ish I stood in line and waited my turn but observe a senior in an electric wheelchair and another walking on a cane, extremely slow and got in line behind me, about 4 to 5 people between us, waiting in the hot sun. Once I enter the bank, I spoke to the security person about the seniors/disabled people in line and he said he only following instructions. I then got the attention of a young Black man who was walking around with a note tablet and asked him what the banks protocol was for seniors/disabled and he said they can come to the door. I then asked how would they know that as no bank personnel were walking the line to assist these people. And the young man attempted to be condescending to me so I let him know that he was lazy! There were no people in the bank except for me and 3 other people. When I completed my business at the teller window, the same employee was standing at the door, inside and yet to assist or check on any of the senior/disabled customers outside in the sun. He was standing with another employee who thanked me for my business. He never took his lazy a** outside to see if there was anyone that needed special assistance. Sad to say but the branches in Hawthorne and Torrance treat any customer that need assistance way better.
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January 2021 by Donald Owens
The Wells Fargo ATM is conveniently located and easily assessed. Don Owens
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August 2020 by Rodica C.
Do not use their atm's. They give you a false sense of security. Today at 10.17 am I tried to get 800$ out of the atm out of my card that I receive survivor benefits for my son. The atm only gave me 500$ the other 300$ were stuck & the atm closed the screen telling me I was taking to long to get the money out. Desperetly I called for security asking him to call for help. A lady identifying herself as the bank manager insisted that she didnt have accees to the cameras or the atm to check that it was 300$ over. Not right away, not by the end of the busniss day. Telling me I need to go through the issuer of the debit card. even though they issued the 800$ and 300$ were stuck in her atm. I need to file a claim with them. On the westside they would have not dismissed me. Holding my money hostage acting like I am irrelevant in an almost exclusive african american & latino comunity. In Santa Monica they treat the predominantly caucasian community like custumers. here they treat us like a nuisance at best, or like criminals at worse. I was close to the atm for 45 minutes they never put a note saying its defective they never checked on it. Because: 1. she didnt believe me, because you know we are not customers- we criminals. or. 2. The other customers that are gonna run in the same problem are not relevant to her and easy to be dismissed or 3. Both 1 & 2. i did call customer service to verify that this is common practice or branch manager- Ruth Villalobos who was trying to hide her identity by not giving me her name or business card is just being unprofessional, refusing to do her job and guard our money and provide us with our money in a timely manner. iIts not common practice. She has a lazy, non customer service approach to her job. She should have taken down, wrote down an incident report. Instead she insisted that there was nothing she could do. & didnt care if I would waite there all day in vain waiting for assistance. How is the issuer of the card gonna reimburse me if she - the branch manager of wells fargo has no way of verifying or no intention of investigating and verifying that the money was issued and stuck in her ATM. This individual makes no sense. She is dismissive towards our community. & she must go. & wells fargo needs to do a better job having the right protocol in place. & the right people to uphold it. No one should have to go through what I went through today. having 300$ lost in limbo. Without the branch manager assuring me that she has the ability to verify the cameras and the atm & if indeed I am correct as can be seen by the cameras and by the atm being 300$ over. I would be refunded into my wells fargo account that I have since 2015 by the end of the busniss day. I will defenetly not ever bank at this branch again. will give cusumer service - who seemed very professional 48 hours to resolve this. before i take my banking somewhere else. & i suggest you do the same.
