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January 2024 by Kayan
Went to the store around 2:30 am yesterday. The lights were on and there was a sticker that said the store was 24h, but the doors were locked.
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November 2023 by Sam Nouri
Everything in here is overpriced, the cashier and staff always so rude and stupid, not sure who runs this shop but way below Irvine standards!Totally dumb!
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November 2023 by Jerod Godot
I like the guys here. They work hard, deal sometimes with people nobody wants to deal with. And always greeting you.
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September 2023 by Christiana Crabill
Came to Irvine on August 6th so my fiance could see the Sum41/Offspring/Simple Plan show at the Five Point Amphitheatre. He went to the show and I stayed in the hotel room at the Extended Stay. This 7-11 is within a very short walking distance from the hotel so I decided to come in and get some snacks and ice cream for my fiance to have after the show. I guess being a white woman alone in the store irked the two clerks inside as they were very callous towards me.I don't know what the issue was but they were trying to hurry me out of the store making it seem like they were closing when it was only about 7pm and I thought it was open 24/7. "Excuse me! What are you doing?" one of the clerks said to me in a harsh and angry tone as I stood in front of the ice cream freezer. I told him I was buying ice cream. Then he snapped and said "Are you ready?" like he was ushering me to the front checkout to get rid of me.I didn't know there was a time limit someone was allowed to be in the store for. He was on the phone with someone else on Bluetooth and I guess I was interrupting his private time or something. Honestly, I don't understand what I did to make them so irrate, I guess I was taking too long to choose the ice cream I wanted.With my anxiety and being in a strange place alone, I can be indecisive which I guess bothered them that I lingered for too long but I didn't see the ice cream I wanted until the last minute on the bottom shelf. I was going to buy more items but the tense atmosphere in the store made me uncomfortable and I left.
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August 2023 by Brian Noble
This 7-11 could use a lesson in customer service. They were not the most polite. Then again I wouldn't say they were rude either. I am a delivery driver and I rely heavily on 7-11 every day all over southern California. This is the first one I have been to that does not do refills on their drinks. And also did not offer any help in finding somewhere that will do the refill. I have literally been to 100s of 7-11 locations. And this is by far the worst I have come across. Also the only 7-11 I have come across that did NOT set an example for the rest of the world what "customer service" actually means.
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August 2023 by Danny Soto
Be aware it’s a 7 eleven but they don’t honor the app points system they also don’t allow refills when asked why they don’t follow the 7 eleven franchise regulations they said their owner rules also the owner is a j*** among some of the staff also they charge more for some products than other 7 elevens I just think if they wanna have their own rules get rid of the name and put your own name up on the business
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August 2023 by Michael DeSchalit
They were out of almost every coffee and the guy behind the counter (behind the plexiglass shield) couldn't have cared less about anything. Customer service skills were not part of his job description apparently!
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May 2023 by Justin James
Very clean and friendly store and crew, I come here often as I work close. Good store.
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April 2023 by Gil B. Jr.
This is the smallest 7-Eleven store that I've ever been in, but I got to say, it's fantastic! The clerk had a smile on his face when I walked in (along with an incredible handlebar moustache). Their prices are very in line with other stores nearby. They sell lotto, etc. All of the standards that you expect to see at a 7-Eleven store are here. Grab and go food a-plenty. I've driven past here many times, but this is my first time visiting. It will not be my last time.
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March 2023 by Jim Leber
Never going here again… was told they are no longer doing soda refills for the mug that I bought from 7 eleven!!
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December 2022 by Jay Yang
The staffs are unprofessional. Like “just take your items and go”, no patient to answer any questions. Rude.
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September 2022 by Ahmed
I came around 3am, store was closed and the closed sign on the door with the employee just chilling inside lol. I think at this point 7 Eleven doesn't even care that it employees work all the hours they get paid for. It's not just this branch but rather I'm seeing it happen all across California including the Bay Area. This is why people are gonna turn to your competitors like GoPuff soon and 7 Eleven will become obsolete with this kind of nonsense!
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September 2022 by Juss Husslin
ATM took 200 of my money today and I left too work without knowing becauuse the atm had cancelled on me , too look that it was missing and taken away by 711 please don’t use there atms . Law suit coming soon this isn’t right and they don’t answer there store phones please contact me 711 so we can fix this before it goes further .
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September 2022 by BIG BASSAHOLIC
You people better be careful with that ATM in there It double charged money ? on my account on two different days two different times. No contact number that actually works, I called and they don't even answer they just hang up on you.
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June 2022 by Randy Andrade
Every time I walk in and I’m the only customer he watches me like I’m going to steal. Like how many times do I need to buy stuff for them to realize I’m not stealing. Also has an attitude with everyone
