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November 2023 by Davina Nicole
I got my lashes done by Marisol & she did an amazing job & she was very kind. I upgraded to volume & I love how they came out! Thank you so much ALS! ?Service: Eyelash extensions
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October 2023 by Ginger M
Love this location. They are all very nice and friendly. The membership is slowly getting more expensive, which only bothers me because I also like to pay for the master stylists. I still think it's a great experience and would definitely recommend this location and brand. Your lashes will look amazing :)
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September 2023 by MickeyC Tee
First time and last time customer for sure. I wanted something subtle but whatever, I guess big lashes are the thing. The lashes were uneven (one side had thicker lashes and curled up while the other side was just sad) and most of it was falling out within 3-4 days when it's supposed to last up to 2 weeks. Never again.
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April 2023 by PTia “PTia” PTia
Excellent service! Skillful beauty technician. I had my lashes extension with Kelly and she is great! Always making sure I need a blanket. I am very happy to have my lashes done here. I go in every 3 weeks.Service: Eyelash extensions
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February 2023 by Kate Cui
I had a great time with Heidi! She is awesome! you will feel comfortable and relax when she is working on your eyelash. My new eyelash look so beautiful and natural! I love it! Thank you Heidi! ???
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January 2023 by Farnoosh Karim
Former loyal client before Covid. Went back only to experience horrible insensitive customer service and technician adamant refusal to wash hands w water and soap but instead filling her hands w hand sanitizer and pumping the sanitizer several times and rubbing her hands over and over again with the strong pungent smell of alcohol to which I have had eye sensitivity and prior bad experience.The studio personnel are oblivious and uneducated on the public policy requiring hygiene and cleanliness. And, to refuse to accommodate client needs is reflective of the lack of education and idiocy of the technician and the girls who work there.They should all take a course in public policy and customer service classes.Horrible experience and management.
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January 2023 by Jenna Dawn
Love this studio, been going here for many years. The manager is very nice.
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November 2022 by Carolina M.
Came in as a walk in and everyone was really nice and they could actually squeeze me in. Except "Bree" who happens to hate her job and have the worst attitude comes at me and calls out the nice lady's in the front saying they should've never excepted me because "she's too busy" girl had a whole hour and 10 minutes to spare. Really bad representation for your company it's embarrassing to have someone like that work for you guys. Especially in such a nice location.
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September 2022 by pegah Torkamani
This place has the worst costumer serviceUnwelcoming and unprofessional girls working at reception. In getting service only the first time I felt comfortable all other times there was poking in my eye and burning.
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September 2022 by Jayoung K.
I got my lashes done by Lily today. Please do not use her. You can tell she hates her job. She doesn't want to be there. Mediocre lashes and horrible customer service.
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September 2022 by Sandra
I am an amazing lash studio member. This was the first time I visited this location (it’s a lot closer to my house, so I thought it would be much more convenient). I was wrong the parking is horrible and the worst was my experience with the customer service at this location. From the moment I booked the appointment to the moment I arrived. The person on the phone was not very helpful, she seemed to have a problem with my accent, but she complained in a way that was very condescending but I was like ok… not the first time or last I encounter someone who can’t handle some diversity. Well, the day of my appt I was running late (the parking in this location is tough). When I walked in instead of being greeted, the stylish was rude, she didn’t even say hi, she seemed in a rush and berated me for being late. She could have communicated this in a polite manner, since she didn’t I asked to reschedule and ended up cancelling. I wasn’t going to let this woman near me!!! If she was already not happy, I could just imagine the terrible work she could have done. I am disappointed the switch to this studio didn’t work out, but happy I didn’t give my business to a location that does such a terrible work at feeling their members comfortable and welcome.
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August 2022 by Pegah I.
This location has one of the worse customer service! Unprofessional and rude staff. The only time I felt comfortable was the first time after that they make you feel so frustrated and uncomfortable. I am definitely canceling my membership with them. I have been coming here for about 4 months and I am done.
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July 2022 by Tracey Maken
Sara was absolutely amazing! She took her time with me, and created a look that was perfect for me! One week in, I have had no loss and my lashes look as they did when I walked out of the salon!
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July 2022 by Dawn Weiss
If I could provide a zero star review I would.Got my lashes done here many times. I'm a loyal Amazing Lash Studio member in another state, a former Chief Executive of the company who LOVES the brand and knows the standards inside and out.The Amazing Lash Studio Irvine does pretty work. However, most the time my lashes were different from my left eye to my right eye. I have had fallout within a day to two days of having my lashes done in the Irvine Amazing Lash Studios both owned by the same owners. They use unapproved glues, poor quality lashes and their staff complain about the turnover and expectations on them, so as exceptional as their customer service is at the front desk, they continue to see turnover and you will get poor service. I experienced excessive lash fallout after just one to two days at this studio so I switched to their other studio, Los Olivos Amazing Lash Studio. There I lost all but maybe 10% of my lashes on one eye in under two days. See the review there for photos that will SHOCK you.The business DID do a redo on my lashes once before at this location but they also fell out two days later and glued my natural lashes together. They WILL try to make it right but whatever you do, stay away from this business!!
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July 2022 by Cassie Lujan
Nice place but way overpriced. Front desk was friendly but the woman who did my lashes seemed kind of grumpy.
