-
October 2023 by Maria R.
Worst customer service. I stopped by last Friday to get changed as I needed 5's, went inside asked the teller, she told me she didn't have any 5's I asked her if she could ask her neighbor for 5's her response was that her neighbor was leaving for lunch. Then I asked her if she could ask her manager, she told she was going to ask her manager that she was in the middle of something, she made me wait in the wait area while she helped other customers, 15 min later went back, her manager came out with a killer face, didn't even acknowledged me, the tell ended handing me the 5's with a serious face like If she was giving me the money out of her account, same as the manager. They literally gave me every excuse to give me change. I feel sorry for their poor work ethic. I feel like closing my account and bank else where.
-
June 2023 by Rachel H.
Most convenient bank for me to use, and potentially is the worst Bank of America branch. Always only one teller, ATM broken (oh and they know and don't put a sign up so people stand there confused), and I cannot begin to tell you how irritating it is to have five BofA employees floating around inside while there's a line of eight people with them asking what kind of transaction I'd like to do today. Obviously not one I could do at the one functioning ATM or one that they are able to help me with. Bring a snack and download something to watch during your 30m+ wait in line lol but seriously
-
March 2023 by Google user
AVOID . Unknowledgable staff and manager. Can not perform simple banking needs like ordering checks or requesting a ATM card. After 30 minutes, they ask you to go to any other branch for your banking needs.
-
February 2023 by B L
AVOID . Unknowledgable staff and manager. Can not perform simple banking needs like ordering checks or requesting a ATM card. After 30 minutes, they ask you to go to any other branch for your banking needs.
-
December 2022 by Lucas W
Both machines couldnt dispense cash
-
September 2022 by N S.
Second time I've come where there are NO TELLERS available. Why are you even open? When I asked why they couldn't post a sign indicating they have no tellers instead of making me wait in line with no service he says sorry we don't have any signs available. Really? You can't write it out on a piece of paper and tape it up? Or let me guess you don't have paper or tape either. So ridiculous!!
-
September 2022 by Linda P.
I don't Bank at B Of A but had to make a deposit for a family member. I was reminded why I hate the customer service as I waited in line with 23 people. There was only 1 teller, 2 when I first arrived and then she left. There was a lady " borrowed " from another branch trying to help out. I asked for a manager and they only have a temporary one that was not on site. I asked for his card which I was provided. I called him and nobody answers and there is no voice mail. People in line told me the wait is often an hour and other nearby branches are just as terrible. Why don't people switch banks ?? I don't get it. Anyway, I see so many bad reviews, it seems B of A leadership doesn't care.
-
June 2022 by Dave P.
This branch sucks, customer service is terrible....4 employees short today, 8 people in line. Do your bank a favor and just shut this branch down, its useless! You would think the manager would get behind the counter and help, nope he just becomes a door greeter.
-
July 2021 by Mark W.
This branch is the worst, I've been a customer for over a decade & it just keeps getting worse. They closed randomly during the pandemic, now they reduced their hours. I went to use the ATM & it malfunctioned, wouldn't return my card for like 10 minutes. I tried to call help line & you can't reach a human. I'm seriously considering changing banks...
-
December 2020 by Itslalachic C.
Bank of America RACIST Unprofessional BANK Teller MELANIE @BOFA Teller: MELANIE "THE RECEPTIONIST MELANIE TOLD ME TO GET THE FU*K OUT OF THE BANK BEFORE SHE CALL THE POLICE ON ME" "I'AM A BLACK MAN AND THIS WAS THE FIRST THING SHE SAID WHEN I DISAGREED WITH HER, SHE WANTED TO CALL THE POLICE ON ME BECAUSE OF MY SKIN COLOR AND TO PUT FEAR IN ME" This is the America we live in today. I have called the BOF to file a complaint as well. I have never been so degraded in my life. Her only solution to communicate with me was to call the police. The problem? I did not want to communicate with her because I did not like how she approached me. Thus, I decided to ignore her and talk to other bankers. While waiting for the other banker she came and started talking to me in a very disrespectful way. She responded with a harsh comment about me to another banker. So, I told her to be quiet and not talk to me, and she got upset and yelled "GET THE F**** OUT OF MY BRANCH AND MOVED THE CHAIR AWAY IN A VERY AGGRESSIVE WAY." I told her no, I was not leaving, and that is when she said to call the police, call 911 to another banker. Please beware of this Bank and not give them your service. I will continue to use all the resources available while seeking justice. "You never know how strong you are, until being strong is your only choice," -Bob Marley
-
November 2020 by La L.
I used to be proud to be a member of Bank of America, but today everything changed. I have been on hold for 45 MINUTES just to clarify that THEY sent out a wrong duplicate bill! I still am on hold, not getting any assistance, and have no idea if the problem is solved or not. THE CABLE COMPANY HAS BETTER CUSTOMER SERVICE - and they aren't that good!
-
July 2020 by Elizabeth G.
Just When you thought they couldn't get worse...they run out of money...no withdrawals being taken from both atms and they've basically closed inside....Wouldn't be here by choice...system is down no sign of when it will be back up.
-
July 2020 by F N.
I agree with other people on Yelp this is the worst bank ever. Let's start with their tellers they are extremely rude and they will discriminate against you if they don't like you. I went there to withdraw some cash one of their tellers tried to get personal with me which I can't discuss here because of legal reasons. So I tried reaching out to her manager name Daniel and found out why this branch has so many bad reviews. It's all because of Daniel he's rude, stupid, and likes to make excuses for he's employees. Keep in mind that it starts from the top meaning if their branch manager is rude to he's customers I am not surprised that he's employees act unprofessional. All I have to say is I hope they got a great legal team because my attorney is ready for a battle:)
-
May 2020 by Daphne Y.
Do not come here! As a 20+ year customer of BofA I am beyond disappointed by the lack of customer service I received today. I went to get a one page form notorized. I was checked in and told that someone would be right with me. After waiting 40+ minutes, I'm told by the man who checked me in that he was sorry for the wait and it would be only "5 more minutes". Then after 20 more minutes, the only notory on staff for the day comes out and tells me he has to accept his appointment first and asks if I would like to make an appointment or go somewhere else. This should have been told to me right when I arrived over an hour ago. A total waste of my lunch break! Had I known I would have not waited and just made an appointment right from the start. You guys need to communicate better with your clients because this is not acceptable! Addendum: Just left my home branch in Anaheim hills and the service was phenomenal. Friendly and attentive. The bank was actually busier than yesterday yet I only waited 10 minutes and the notary process itself was about 5-7 minutes! Thank you, Hajera (Haji) for the wonderful customer service. You've restored my faith in Bank of America. The Tustin Market place branch really has a lot to learn!
-
September 2019 by Bassem B.
They are very lazy and slow. Never gone to them without saying that you need an appointment even with no one with their bankers. They are either on the phone or wondering around. For a change they need to work for the customers whom their account is with them. This branch is useless other than just the ATM. They are not courteous at have any idea but customer service. If you like to get yourselves anxious and angry just go there you will see what I am talking about