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March 2024 by Charles R.
Bank of America's best branch in Irvine. Great location and open more hours and Saturdays. Open until 5:00pm weekdays. Got there the other day at 4:55pm and got great service from Sam (Samantha). Very personable very professional. Hope t have her assist me in the future.
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July 2023 by Farah B.
made a deposit to my Bank of America/Merrill Lynch credit card account and assumed it was done correctly. a few days later I noticed that my cash deposit was not posted to my credit card account and after some research I found that the money was deposited to my checking account. awful mistake and I was charged late fee by my credit card company.
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April 2023 by Laura H.
We are so grateful to the Manager at the location at Barranca and Alton. Miss Maria Diaz introduced me to the kids free Bank Account. I have been banking with BofA and did not know this. Fred assisted us and everyone is this Branch are very professional. Thank you so much! This is the biggest step for my daughter to begin learning and managing her money with her first bank account.
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December 2022 by Michael H.
I don't understand all the negative reviews for this branch. Our banker, Sam, saw us quickly and took care of all our needs. She couldn't have been friendlier or more helpful. The bank itself was clean and spacious. Highly recommend Sam and this branch.
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October 2022 by Andy A.
I went into this branch to cash a check drawn on a Bank of America account. The teller told me there would be an $8 fee, even though it was a Bank of America check being cashed at a Bank of America branch. He said that all banks charged to cash checks. I've cashed dozens, if not hundreds, of checks before at other banks, and never in my life had to pay an $8 free for cashing a check.
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September 2022 by Kimberly J.
Very poorly staffed at peak times. Staff is very slow even on simple transactions. Never more than two tellers open and usually only one attending to the long line of customers. Allow at least an hour to get in and out
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July 2022 by John Hi
Don’t go there .Waiting waiting waitingCrazy
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April 2022 by Gloritzel M.
Came in with a check from my company that I had trouble depositing into my other account , wasn't able to cash it at a check cashing place so decided to take it here. Instantly helped me despite my situation and serviced me quick I was out in about 11 mins. Great place
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April 2022 by Arriana E.
Horrible service I call 20 times in a row and can not get a answer . Definitely not going thru this problem for the next couple years like I have been and definitely changing my banks . GENERAL MANGERS MANAGE YOUR STAFF RIGHT u won't have a good team or service with lousy employees
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April 2022 by Sher S.
Pathetic service every time you go to this branch. There are hardly any employees to greet you or ask how they can help you. When you get to the Cashiers window, they have 4 windows, but regardless of what time of day you go there, there are mostly only two customers and a long line of people waiting to be served. The staff appear to be stressed out and not friendly or helpful at all.I avoid this place like the plague.
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February 2022 by Rosemary T.
Bank of America is literally the worst bank in American. The service here is always shitty and the attitude of the teller is always as if I own them something.If you can bank elsewhere, do it!
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January 2022 by Philip Wang
This bank has the worst banker, 1 star is generous. The guy wasted my time looking at my stuff and constantly saying There isn’t enough time. If he would just actually do the work we would have be done long ago.
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June 2021 by Ritu R.
Safety box privacy room keeps accumulating debris on the floor. Everytime I come it piles on. It would be nice if whomever vacuums got this spot too. Imagine if you dropped your valuable on ancient debris, that would be sad. :(
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February 2021 by Jennifer L.
THIS ATM STEALS YOUR MONEY!!! It's BROKEN & STOLE MY CASH!!! I deposited a couple grand today through the ATM & it RIPPED ME OFF $20. TOTAL WAS $2415. Not 2395. I know because I had already counted it twice and I knew exactly how many 20s I had & it was enough 20s for exactly $1000. Then a had 3 5s & 2 50s and hundreds. Anyway I deposited JUST the 20s & 2 5s 1st & it said I had 990. No way it was 1010. I'm OCD so I made it that number on purpose. I had it return the cash but it counted out JUST the amount it said, and gave me that. It didn't return all the cash. Anyway the line was super long, so what can I do. Deposited the other $1405 but super disappointed & WONT EVER USE THIS BANK & Their BROKEN ATM AGAIN
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July 2017 by Moni Tor
You can pay your credit card bill in ATM now!
