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February 2024 by Sabyasachi Dogra
Melika Taghavi is very helpful.She helps me with my accounts.I want to talk more with her, but at that time, I have to go somewhere else.See you next time ?
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January 2024 by Agustin Martinez
All personal accounts no business transactions but will still make arrangements
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October 2023 by Maria R.
Worst customer service. I stopped by last Friday to get changed as I needed 5's, went inside asked the teller, she told me she didn't have any 5's I asked her if she could ask her neighbor for 5's her response was that her neighbor was leaving for lunch. Then I asked her if she could ask her manager, she told she was going to ask her manager that she was in the middle of something, she made me wait in the wait area while she helped other customers, 15 min later went back, her manager came out with a killer face, didn't even acknowledged me, the tell ended handing me the 5's with a serious face like If she was giving me the money out of her account, same as the manager. They literally gave me every excuse to give me change. I feel sorry for their poor work ethic. I feel like closing my account and bank else where.
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August 2023 by Salify Hsu
Marielou is so nice and kind! She helped me open accounts and credit card very promptly It was a wonderful experience in Bank of America.
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June 2023 by National Inn
Worst bank and service ever. Will not help you without an appointment. And then make you wait over an hour even when you make an appointment. No customer service. Bank manager acts like teller. No motivation to help. Limited bank hours. Everything worst.
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May 2023 by James Bond
There was only one teller there, while several customers were lined up waiting for this lady. Meantime, I saw a manager (who had a name tag of Hilla, or Hilda) who looked like relaxing with a sub manager, then I asked her to help to take care of waiting customers including myself. She said, “I’m a manager and I am not to help as a regular teller.”I was surprised at her saying, so I asked her again with stronger words. She refused again. The manager looked so stubborn and incompetent on bank work. I decided to contact her superior and I did. Im not sure if she still works there or not. This kind of things are happening all over at BofA in Irvine area.Let’s not use BofA, instead go to the better and comfortable bank like Chase, which serves coffee in the morning.After I wrote the above, I noticed so many of one star rated reviews listed here. It's not a surprise, but that proves BofA doesn't care but ignore any of their bad reputation. Shame on you, BofA!
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May 2023 by Smartway
the most useless employee, spent an hour in this bank, and she could not even help me contact the Russian-speaking employee, I don’t know why she is there, probably just beautiful furniture
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May 2023 by Родион G
I was so happy with service in this bank . It was so easy and comfortable. Thanks a lot
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February 2023 by Drew
Reading the comments after years and currently standing in line now with 1 teller and 8 customers waiting… You would think they would fix things. Walked across the parking lot to Chase and had no line and helped right away. Not doing business with BoA again after 30 years.
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February 2023 by andy kim
Reading the comments after years and currently standing in line now with 1 teller and 8 customers waiting… You would think they would fix things. Walked across the parking lot to Chase and had no line and helped right away. Not doing business with BoA again after 30 years.
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January 2023 by Jacqueline Goodbeau
Don’t come here if you value your time. There’s only two tellers at the front at all times, and their supervisors are apparently illiterate when it comes to running the banks system because when me and several other customers asked if THEY could help their employees they looked at us and said no.
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November 2022 by Feziita M
One visit And Never Again..I wanted to use them As my primary bank, but their customer Service is Definitely Terrible, long line, Even if you make appointments.
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November 2022 by SoCal Review
They do not deserve 1 full star.1 teller usually. Sometimes 0 tellers.Be prepared to be frustrated and/or disappointed when visiting this branch.
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September 2022 by N S.
Second time I've come where there are NO TELLERS available. Why are you even open? When I asked why they couldn't post a sign indicating they have no tellers instead of making me wait in line with no service he says sorry we don't have any signs available. Really? You can't write it out on a piece of paper and tape it up? Or let me guess you don't have paper or tape either. So ridiculous!!
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September 2022 by Linda P.
I don't Bank at B Of A but had to make a deposit for a family member. I was reminded why I hate the customer service as I waited in line with 23 people. There was only 1 teller, 2 when I first arrived and then she left. There was a lady " borrowed " from another branch trying to help out. I asked for a manager and they only have a temporary one that was not on site. I asked for his card which I was provided. I called him and nobody answers and there is no voice mail. People in line told me the wait is often an hour and other nearby branches are just as terrible. Why don't people switch banks ?? I don't get it. Anyway, I see so many bad reviews, it seems B of A leadership doesn't care.
