-
June 2025 by Sarira Sadeghi
My ice maker was repaired about a year ago by the refrigerator's warranty company. It worked fine then stopped working about a month ago after a power outage. They not only fixed it, but also made some other minor adjustments/repairs. It's been about a month since Caesar's repaired it and it's working better than it did before the outage. The technician was also timely (early!) and professional. Would recommend.
-
February 2025 by Gina Khouri
Our technician was knowledgeable and efficient in his diagnosis and repair!
-
January 2025 by Cole Smith
NIGHTMARE – Avoid Cesars Appliance at All Costs
If I could give zero stars, I would. My experience with Cesars Appliance has been an absolute nightmare, filled with incompetence, miscommunication, and complete disregard for customer service.
I reached out to Cesars Appliance, assuming they could handle a basic warranty repair for a washer pump on my Speed Queen TC5 (brand new). Instead, what followed was weeks of frustration caused by their unprofessionalism and outright negligence.
Timeline of Their Utter Failure:
• 1/6: Washer pump failed. Called Cesars to schedule a service visit.
• 1/8: Vitaly came out, confirmed it was the washer pump, and told me it would take 3-5 days to get the part. No problem, right?
• 1/9: Fred (a clueless call center rep) tells me my warranty has been voided because Cesars submitted a claim stating I had tampered with the unit—which was completely false. I had to escalate to the owner, John, who was almost impossible to reach because they use a call center filled with people who don’t understand warranty policies.
Weeks of Radio Silence & Lies:
For two weeks, I heard nothing. I repeatedly called Cesars, only to get the runaround. John admitted he had no idea what was going on. Meanwhile, my brand-new washer sat broken.
I finally contacted Speed Queen directly and found out that Cesars basically tattle-tailed on me, submitting a claim that voided my warranty. I had to beg Speed Queen to escalate the decision and get my warranty reinstated, delaying the process even further.
• 1/30: Vitaly finally returned with the parts— weeks later.
Final Thoughts:
Cesars Appliance is an unprofessional, disorganized mess that doesn’t care about customers. They voided my warranty based on false claims, caused unnecessary delays, and forced me to do their job by fighting to get my warranty approved. Their call center is useless, Fred is incompetent, and the owner, John, is impossible to reach.
If you value your sanity, avoid Cesars Appliance at all costs. They have no idea what they’re doing, and dealing with them is a massive waste of time.
-
January 2025 by paula campbell
Prompt, good appointment communication, friendly!
-
January 2025 by sue mcgillicuddy
Andrey was great!
-
December 2024 by Misbah L.
This service was excellent. They were able to schedule my repair immediately the following morning when I called at around 6pm the evening prior. Sergio was the technician and he was very nice and helpful. He fixed more than I thought was broken and he was efficient and professional. I am very grateful I can use my washing machine again right before the holidays!
-
December 2024 by Nicole Pacini
Vitaliy was prompt, efficient, professional, kind, and 100% repaired my broken wash machine. I am very grateful for he quick and excellent service!
-
November 2024 by Joyce Norwood
The technician, Peter , who serviced my oven was excellent. He explained the issue with the appliance, checked it out and cleaned up insulation that had fallen into the oven cavity. I was pleased with his service and will call again if needed.
-
November 2024 by Ed Chang
Peter figured out how to get our Asko dishwasher working properly again. Great service!
-
November 2024 by Michael Jefferson
Had a great experience with Caesars. Technician Vitally was super friendly and quickly diagnosed and resolved my issue. I will definitely use Caesars again the the future!
-
November 2024 by Danae Aballi, Realtor
Showed up timely and fixed it in 15 minutes. Well done.
-
November 2024 by yvette ferrara
The technician was extremely helpful. He fixed the problem and was a pleasure to work with. I would definitely use this company again.
-
November 2024 by Karen Jacoby
Came when they said they would. Everything was very easy from scheduling to the service I received. My technician was great! Just hope it stays working…
-
November 2024 by It’sXiomara Jimenez
Our technician Ben was great! Same day service and he had our Dryer working in under an hour!
-
November 2024 by Michael Anjard
Alex was great! Freezer is working wonderfully again!!!
