-
October 2022 by Risha K.
I took my 90 year old due to an emergency bathroom situation. There was no customer in the branch. The cashier sheepishly tells me no bathroom for customers and I explain it's an emergency. She says I'll ask my manager who again says no. This is such a lack of compassion for the elderly. I'm so disappointed in the customer service. If I ever considered banking there, I will be sure not to!!!!
-
June 2022 by Food Finder G.
I been with Cathay bank for over 20 years . Saturday we decided to stop by this branch on university since going shopping at Zion. When we first went in, we were greeted by everyone even though some did not look up . Frances C was helping us but was not helpful. She kept advertising that my account was interest account even though we all know the interest was next to nothing. She was rather condescending maybe because my account was not an account that had $$$ in it. Advise: to you Francis, do not judge a book by its covers!! She was not straight forward and I think she is not knowledgeable even though her business card says she was like the assistant vp of something ( I want to say customer relations ). At one point she was looking for a piece of paper for us to write down our info or post it and would not allow me to write on her business card for notes as she puts it " those costs money" .. seriously ? You charge me $15 service charge per month and you worry about me writing on the back of your business card ?! ... the whole encounter with her seemed like a bother to her . We later talked to "Amy" at the teller counter and she was very helpful , polite , respectful and knowledgeable as she suggested we combine accounts to avoid service charge instead of closing accounts... we ended up NOT closing any accounts that day and gave us some hope in your bank !! Thank you Amy !! 5 stars for Amy.
-
March 2021 by Lauren B.
I use Cathay for business, and cannot say enough great things about this branch and this bank. They are superior bankers and have given me excellent service. A little behind the times in real time service, it is a community bank that caters to its clients. Wont see that at Chase.
-
August 2019 by Hong Li
I walked in to Cathay bank on last Saturday before they close , Ms. SuMei lin was a very professional banker . I was very pleased with my visit and satisfied !
-
May 2019 by Jason H
Very patronizing customer service. My bank puts a 10 day hold on all Cathy bank checks (wonder why?...) and they don't like to cash their own checks, lose-lose dealing with them. It's a 10 minute 'sales pitch' to the teller and about 3 managers every time, having to explain multiple times why I don't want to 'just open an account with us' so they can charge me fees. I avoid dealing with this bank, at any level, at all costs.
-
May 2019 by Mona B.
My son age 17.5 went in with a payroll check issued by Cathay bank, with birth certificate, ssn card, school photo Id, and his mother with the same last name, and her driver's license which has the same address on the check, and a piece of mail with proof of our address, also same on my DL, and they refused to cash thier own check for$250!?!! But they offered to open a checking account which could give him control to write a bad check for$1000. Zero logic. Plus they were laughing that we brought in all that Id, asked my son to run out and get his school Id for nothing, and just can't cash thier own check. Plus the place smells really bad inside. Go down the street to unify which cashed the check on the spot without even one piece of ID from my son.... simply signed the check over to me his mother while Cathay bank said no banks do that anymore. Just wow they also said even if he got another photo ID from the driver's license he still couldn't because he's under 18. Insane
-
January 2019 by David Rhodes
Very good Banking services. They are consciences and take the time to understand business needs AND all with a great welcoming spirit!
-
May 2018 by Caitlin M.
Super annoyed with this bank right now. I RUSHED to get over here to pay my rent. Made it 3 mins before closing time and they were already locked up and closed. Thanks for the $135 late rent fee Cathay Bank! Really not impressed with this branch. Will go to the other one on culver next time.
-
July 2017 by Steve K.
I have been banking with Cathay Bank at Barranca branch for more than 10 years, I have business accounts and personal account with them, their service is top notch, they offer variety of products that will serve your needs, they treat you like a VIP, I will not place my money anywhere else but with Cathay Bank at Barranca branch. I have the best banking experiences with Cathay Bank Irvine Barranca branch.
-
August 2007 by MTL L.
Another one of these Cathay Bank Branches. Use the one on Culver next to the 99 Ranch. They are bigger and offer more services.
