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September 2023 by Samantha E.
Came in to find specific pair of shoes as well as other recommendations and Trent was very knowledgeable on every shoe and brand. Love my new shoes.
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August 2023 by Rigo S.
So I'm trying to get back into the gym so I decided to go to the Irvine Spectrum to get done new gear so when I go to the gym I feel new and motivated I got rid of my old gear that I use to wear for the gym and decided to hit some new gear to work out and so I did and when I went to the champ store at the Irvine Spectrum this worker by the bane of Trent Let me tell you this guy his job he went with me to look for my correct size and even advice me of other options I might be interested he even explain the return policy just in case there was something that wasn't what I thought I needed this kid took of me made me want to go back and shop some more so if you ever in the Irvine spectrum area and need some gear drop by but unfortunately since they have cool stuff they go by quick
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August 2023 by Ella A.
Good selection with helpful salespeople. Back to school shopping and spending a considerable amount of money the last thing I need is a rude cashier. We asked for a box that was not ripped as we use the boxes to store the shoes and if spending over $200 an un damaged box is part of the package. Having a nice box with the beautiful logo in the closet shelf is important to customers. The cashier refused to even check if another box was available or even acknowledge the issue. Saidthere are no other boxes or shoes. Really?? Extremely rude unprofessional and spun a negative on an otherwise fun purchase. The only thing he sarcastically stated was, "Have a blessed day", which basically translates to f... you. This will be the last time I purchase something from this company. Better training needed.
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May 2023 by Salvador Becerra
Store had a deal buy a hat get 50% off when I was about to pay I was told only Jordan hat ??? When the sign didn't have any specific brand .the guy at the register was trying to do the deal because it was the right thing to do , but manager came up said No !!! Then I was like take the sign off then it's not fear for us as customer!!!! Terrible customer service ?
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April 2023 by Hamad AL Mosaylem
Great experience, got helped by man his name Trent. By understanding what I need he made it easier for me to pick from my choices and left happy with my purchases.great attitude, very focus person who is paying attention to details and multi tasked.Thank you Trent and keep loving what you do, I can tell you that will be something big in near future.Best,Hamad
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December 2022 by LoLinda G.
Went here the day before NYE, and although it was packed, it was very easy to find someone to help you. There was no line at the register, so it was a quick and easy in and out. They have a great selection of dope shoes here, and had everything I was looking for. Will definitely come again!
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December 2022 by Reisia S.
So my last-minute shopping has really not helped me when it comes to buying shoes. That being said, the 2 different experiences I have had at this Champs were the polar opposite of each other which is why I gave it a 3. The first experience was a normal, do-everything-yourself, type of experience. When I went to the front the person who helped me was extremely friendly! They took my name down, they asked where I was from because I don't have an area code within California. They helped me set up an account and everything. However, the second time I went that same person did not want to help us. The store was busy but there were 4-5 people just standing around and to be honest I didn't even know they were working there. They definitely had that attitude of "we're here just because we were scheduled" When my boyfriend asked to go and try on a shoe they just looked at him blankly. Which is fairly annoying because I get it, it's holiday season but if you don't want to be there then you could've called out.
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December 2022 by Jaylynn F.
For the most part I was having a normal shoe shopping experience. Until one curly haired male employe came up and tried to assist me. While my friend and I were shopping around I wanted to try on a pair of shoes. I asked for my size and when he came back with the box and I started to try on the shoe he said "damn those are for you?!? I thought you were buying them for your child" That was a totally un called for comment but just the start of the situation. While trying the shoes on he kept trying to make conversation however as soon as I mentioned I had a boyfriend he started making more passive aggressive remarks and eventually just kept giving me a dirty looks every time I passed by. I was very uncomfortable and irritated while in there but very relieved as soon as I left the store.
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October 2022 by John Laski
A bit short on inventory but helpful friendly staff
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October 2022 by Leslie P.
Came here this past Thursday to buy shoes for my son. We had stopped at foot locker and adidas before going into champs and I'm so glad I ended up here. Both of the previous stores were lacking in customer service and no one was really trying to help, but once I came here we were greeted by staff and Rae/Ray ( I didn't get the spelling of her name) asked if we needed help. She was able to find what we were looking for and will be coming back in the future.
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October 2022 by Paulina B.
I love champs because they always have sales and I don't have to spend that much money on my kids shoes and they have all the shoes that my kids want and that i've been wanting
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September 2022 by Vee B.
I came in with my husband to look for some comfortable shoes. I don't know how long we were there for but it must've been a few hours trying to figure out what shoes would work best for us. We had gone to a few shoe stores prior to entering Champs. The entire staff at this particular store in the spectrum was beyond amazing. We work in healthcare and strive in customer service, so to have the same customer service given back to us was stupendous! We have to give a shout out to Pablo, thank you sooo much for your patience, and your well rounded knowledge in shoes. We look forward in taking our entire family (of 6) to your location. Again thaaank you to the Champs staff you guys are astonishing!!
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September 2022 by elisa duarte
Such good variety
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August 2022 by john V
Great shoes selection. Needs more associates to help customer. Price is reasonable and competitive with other shoe store.
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July 2022 by LIZ VASQUEZ
GREAT STORE IN A FANTASTIC MALL!!! WE LOVE SPECTRUM!! AND DRIVE OVER AN HOUR JUST TO SPEND THE DAY HERE!!!