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December 2023 by Al M.
I have been a customer for over 20 years and unfortunately Chase became a BBS (big bank syndrome) where they don't care about customers anymore. They provide offers that they don't intend to fulfill and they waste your time with horrible customer service.
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October 2022 by Lisa H.
I called this branch to ask if they could break two $100 bills for me and give me back smaller bills. They said they could only do $100. How ridiculous. I have an account here. They should try harder to be accommodating. I went to the Wells Fargo nearby and they exchanged all the bills I needed. I'm glad I called first. It saved me an extra trip.
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May 2021 by Peter P.
Jason is a notary public at this branch. I'm a current chase customer and Jason was really quick to solve my daily business needs. He's always smiling! Will definitely revisit this branch. Great customer service.
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February 2021 by Henry B.
All I have to say is Manny S is the best teller there! Asked me how my day was helped with everything I needed will be coming back here again!
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July 2020 by Phillip Y.
Some local bank employees are great but the bank itself is corrupt. They suspended more than $28,600 of my funds because I had to close my accounts to change the account numbers due to ach debit fraud that they said they couldn't stop unless I closed the accounts. Beware of this unethical bank who are just a bunch of thieves who use your money to invest in stocks and real estate in return for not even .1% interest? which will crash and your tax dollars will be used to bail them out. The biggest scam in history!
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October 2019 by myaccountbrad
Could not dispense cash. Had to pay $3 to use BoA atm
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September 2019 by Kim N.
I came in for something long and annoying but Alexis Salazar and the other tellers were so amazing and patient. They took their time and answered all my questions and made sure I understood what was going on and didn't have any confusion. Thanks guys for such great service!
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April 2019 by Henry L.
Not sure why this bank gets such bad reviews. Wilmington is a super good guy who will help you get what you need, whether it's checking, savings, or credit cards. The banker who does notarizes documents is very friendly and answered all my questions with professionalism and precision over the phone. Tellers bring courtesy and professionalism to their work. Overall this Chase bank treats customers very well and this is why I keep coming back.
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August 2018 by Ms F.
I can't say enough great things about this branch. Patrick and Rami are awesome as well as the entire team. Thanks
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April 2018 by Natcha W.
Is reliability too much to ask of a bank? After the online application said it would take 30 days to give me a decision, I went in on Friday to open a travel credit card because I would be leaving for a trip for a few days. They ended up asking me for my social security card, which I didn't have on me and I wouldn't be available to come in until later. 4 American bank accounts and credit card, and nobody ever asked me for my physical card. I begrudgingly came in on Saturday and presented my social security card. The teller scanned it. Fatima said she would follow up with me and call me on Monday, so we could see if the card was approved. Monday morning - no call. I called the branch multiple times that morning - no answer. Finally got a hold of someone at around 1 PM and left a message for Fatima to call me back. I eventually called the Lending Department, who seemed to miss most of my information, even though I gave my correct information. Then, they proceeded to tell me that the scanned card had the incorrect name. Again, I went to the bank, angrily. Another teller went and scanned the card again and called the Lending Department. I asked if he checked whether the scanned copy was legible, and he told me that it would take another 4 business hours for the documents to reach the other department. Fatima popped into the cubicle and didn't even apologize for not calling. The branch was pretty much empty and she wasn't occupied. 4 hours to transmit a scanned card in 2018!!! The file shouldn't even be over 20 kb. So now I don't know if I'll get the card before my trip, and I really think everyone should expect a runaround if they come to this branch.
