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July 2023 by Sonya Canton
My favorite bank. Staff members are helpful, pleasant and professional. This is my favorite bank. Waylon, Frank and Xiu are some of the staff I deal with most of the time I visit.
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February 2023 by Farzin Aghdam
Made an appointment for notary services. And then set up meetings with my clients based on that. Went to the branch, they said that the employee who does notary servies is off today. Totally disappointing. Ruined my day. Even they didn't apologize. The worse branch I've ever seen.
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February 2023 by Sammy Nelz
This is definitely not their best branch. I tried to avoid going to the bank in person, but sometimes there's no other choice. Everything takes a ridiculously long amount of time to complete, and they directed me to call a phone number while I was there... If I'm already there in person, perhaps I've wasted enough time already. Waste of time.
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February 2023 by fred AA
They are always short staff, never answer phone calls, poor customer service. The worse chase branch I've ever seen. They should shut it down.
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October 2022 by Natasha T.
First time at this branch. I'm not going to any other branch ever again. This one is the best experience I've ever had at Chase. I was assisted by Ms. Claudia F. She's fabulous! Knew exactly how to fix my issues and did a great job at being efficient and informative at the same time. I'd give her 10 stars if I could!
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February 2022 by Ting Silanes
The staff I talked to is not knowledgeable, professional, and responsible at all. He said based on the documents I had brought in weren't able to open a new checking account. He asked me to wait. Instead of helping me. He is very interested in which county I have been to in Europe. And tried to have some useless conversation with me. After that. I went to a different bank (chase) just two mins far from there, they can help me to open a new account smoothly with the same documents I had brought in. I just wish this bank could hire someone more focused on his job, and more knowledgeable and helpful. Because I believe in most customers go there is for helping not for chatting. We are happier to get things done. Seems that the Chinese staff doesn't know what he is doing. and unfamiliarity with the business. here is my experience.
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November 2021 by Pat L
Nice clean location, feel safe here.Very convenience place to get cash to shop at some local store that only takes cash.
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September 2021 by Glenn F.
Best branch I've been to in Irvine. DAISY went above and beyond in helping me with my issues.
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September 2021 by Maria P.
Laziest branch I've ever been to. Was not greeted, and I sat down for about 10 min to hopefully talk to someone about opening a new account. There was no sign-in sheet to put my name down, and I wondered if anyone would talk to me. During this time - none of the 2 tellers communicated to myself or a coworker about my visit, there were 2 and then 3 personal bankers available at their desk (2 of which on their personal phones the whole time), I know 2 of them looked right at me, and 1 walked past me without any acknowledgement. Very disappointing. I walked out because clearly this customer wasn't worth their time or interest.
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August 2021 by Ars1an
You know an establishment is good, from the type of leadership it has. I had the opportunity to go in today for a complex matter, which was beyond the scope of what was to be expected. The branch manager Areil was fantastic. Not only did he go out of his way, he made sure to make sure I was completely satisfied with what he delivered. I'm sure he inspires everyone at the branch with his same can do attitude
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August 2021 by Michelle Miller
I get the bus right there
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August 2021 by Douglas L.
Fri 3pm. Pretty empty. Walk-in ATM by front door didn't work. Went to teller, withdrew cash, and out. Teller was sweet and pleasant.
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March 2021 by Ji Ji
Hello. I was impressed by Chasebank's help the other day. I made a mistake in issuing a check because I am not good at English.So I went to the bank again. She was kind enough to help me without losing her smile for more than two hours.I was so thankful and moved.Her name is Leslie.It was very inconvenient for me to visit the bank due to my poor English.But from now on, thanks to her, I'm going to visit comfortably.Thank you very much indeed.Thanks to her, Chase Bank's image will improve.
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January 2020 by Kelly T.
I had a major problem that Brian took the time to help me through, and very rarely do I find people that care as much as him. He went above and beyond my expectations, thanks Brian!!
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September 2019 by ali youssef
great service. I have been dealing with Richard for some time and he is very helpful.
