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July 2025 by Валя Цвелих
Very disappointing experience.
I visited this bank recently and was shocked to find out they don’t provide a restroom for customers. It’s completely unacceptable, especially for a place like a bank(. Basic facilities should be a given.
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January 2025 by L FigTree
I was a Chase Private Client for many years but began to move my funds elsewhere due to a severe decline in customer service. However, I still maintain many Chase accounts. Today I visited this Branch near the Whole Foods Market to make a withdrawal and the blonde haired woman who was working decided to be selective on whom she wanted to personally assist. I will begin to close the accounts I do currently have with Chase but in the meantime, I will not go back to this branch!
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November 2024 by Dmitry Kireev
Cynthia is one of the most resourceful bankers I have ever seen in my life. She helped my wife and myself to navigate a complex case of arranging banking accounts: business and personal.
Thank you, Cynthia, we really appreciate your help and wish you all the best!
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October 2024 by mz jvckson
Cynthia Lin is so awesome I didn’t have an appointment but she was able to fit me in briefly and helped me resolve some of my Issue. Again, Thank you! Although not finished I’m One step closer ☺️
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March 2024 by Natalie P.
They did not have a record of my appt. Gave me agent Rose who doesn't know how to open accounts and kept going back and forth to ask questions. They didn't advise me with proper docs required so they refuse to open. Then Shiva came.. apologized. Waste of everyone time.
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February 2024 by H Chandler Jr
Great customer service. Gentleman in glasses helped me get some personal checks.
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January 2024 by Lisa W.
Have had a Chase VISA for DECADES bc it was part of United Airlines frequent flyer club. Only thing is i rarely fly on United and the $100./ year charge not worth it. ALSO Chase attatched the WRONG phone number to my account... TWICE! Had to make an appointment to CLOSE my 0 balance account..... thought I did this TODAY yet it still appears open online! Emailed to inform but the rep ('Bobby') cannot answer why in an email?!?!? Something " not right with Chase!!!
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November 2023 by Joshua Marquez
Just had an absolutely terrible experience with christine right now the supervisor. I talked to the bank teller who was very professional. I let him know i had a-lot of checks to deposit he said thats absolutely fine no problem I'm a regular.Christine comes over after 5 minutes and was extremely rude and said I'm holding up the line. Next time i need to cut the checks before i come to the bank and gave me attitude. Like wow. Unbelievable. I will be filling a complaint against her. I’ve been a private client of chase bank for years now and will absolutely not come back here. I’m considering switching banks now. Shiva, you should have supervisors with more respect. Unbelievable.
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October 2023 by Cruz Jr. J.
Chase account supervisor Rohid was very kind and able to resolve the issue immediately
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August 2023 by Mike
Great, fast service
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April 2023 by Maksym Kloka
If you are not in the 10 mil club you will be treated terribly. Place filled with pretentious people with overpriced suites pretending to be important.
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March 2023 by Siva Sivalingam
No sense of time valuable to the customer at this branch! We made appointment for 1:30And came in. Made us wait 30 mins and didn’t bother to check in or update, nobody to talk to even check.
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February 2023 by Christina M.
Overall I'm pretty satisfied with Chase bank but would like to ask this branch to update their Saturday hours on Yelp. Currently says they're open until 4pm but that isn't the case. The door says 2pm and a gentleman just walked up to the door thinking the same thing I did, only to find it locked.
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January 2023 by Liam Stone
Their newest manager is an absolutely terrible representative of Chase, both as a location and a company. One of the worst experiences I have ever had at a bank, trying to do a simple transaction while she is complaining about another customers’ deposit when I’ve seen that customer in here while I’m here with no issues before. I am personally finding a new bank in general due to this woman. The wonderful workers there are likely miserable and it’s very unfortunate, as they were some of kindest, nicest and fastest bank tellers I’ve ever dealt with. Do better Chase.
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December 2022 by M
GG was welcoming and helpful--she answered my questions with ease, and I was able to get in and out within a few minutes. Very much appreciated!
