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November 2023 by Gerry Vasquez
17136 San Bernardino Fontana CA 92335
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August 2023 by Greggory B.
I came in 5 minutes before they closed like 3 weeks ago. It was an emergency regarding my card being locked & I had no access to funds. I'm still new with the bank & the tellers couldn't help me. The manager still made sure she got the card unlocked for me made like 3 phone calls & made sure a teller stayed behind to withdraw funds for me. That's 5 star service she's a legend!
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January 2023 by xu y.
Arrive at the counter at 3,ask whether we can meet with a banker today or make an appointment tomorrow,they sat us down at the lobby for 2 hours till 5 when they closed......there is no banker here,so it would be best if you would not visit here
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November 2022 by L.G. A.
Don't waster your money and time with citi bank! I pay my balance in full each month on the the due date but they charged me late fee and interest because it was past 9pm! Disgusting!
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August 2022 by Seli W.
Beware Investment Advisors at Citi. Last Dec 2021, citi branch setup my mom to get investment advise. Advisor Anna persuade my mom to invest all her svgs into a Franklin municipal bond fund. Less than 1 mos, the fund dropped over $5k, and by 5th mos, it dropped $16k more than 11%. Noted my mom is 81 yrs old, do not speak English, and has NO grammar school, not any investment background. I filed a compliant to Citi investigation team. What it came back was she was in suitable investment because her tolerance level is "moderate", and investment knowledge is "moderate". How on earth does a 81 yrs old widow evaluated as "moderate" risk + experienced investor? Then I find out the decision of "suitable fit" was based on "new acct form" she signed. Anna asked my mom signed an open account form (in English), computer-typed by her, ck box "moderate" investment exp, and moderate risk. So my mom never knew what she signed, but was told in chinese that it was an open account form. I was present, and I did asked "shouldn't we wait until next year because Fed is increasing rate, and wouldn't this bond fund goes down?" Anna replied, she followed this fund over 20yrs, and it is very safe and will go back up eventually if it goes down one year. So far, my mom has lost $16,000 over 11% in this fund within 6 mos. And I later find out citi advisors receives commission from clients and being year-end, advisors must be desperate to meet quotas. Also, Please be aware there is no such thing as "Compliant dept" because there is no person's name who email you nor contact phone no. (Only they can talk justify they're right, but you can never talk to anyone! ) When you call and file a compliant, they take your compliant and after 1-mo reply your email with some ridiculous excuses that your investment is right fit, it is just your bad luck investing on the market. BE AWARE OF THE AGENT, "ANNA L" She service Arcadia, Irvine, SG valley. I had to trace her 3 branches to find her#.
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June 2022 by John S.
Mary Zhao should be fired. She does not do her job well. She came from China thinking the United States is better but she is clearly deceived and confused. I thought she is different, but she has transformed into an Americanized person who makes silly mistakes and doesnt care about customer service. No good Mary.
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February 2022 by Nayzeth C.
Terrible customer service. Don't even bother going to this branch. Thinking that an Irvine location was going to be better? Big mistake. The teller (the blonde lady with an accent) and the manager are very incompetent and unprofessional. Neither if them courteous at all. There is a reason why this location has terrible reviews and people don't bank at Citibank.
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November 2021 by Coco L.
Monica always goes above and beyond to help. She is GREAT! This branch is quiet and I have felt safe every time I needed to go into the bank branch for anything during Covid. I am not sure why there are such low ratings for this particular branch but their protocols have not been any different than at any other bank or branch.
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November 2021 by LA A.
I went to deposit money into the atm the machine Miss functioned an took my money an I went back the next morning an the branch manager Raj refused to help me an told me to call the number on the back of my atm card. Are you f****** serious? This is my hard earned money And you're gonna tell me to call the f****** phone number. I've been a customer for years definitely won't be anymore. Take your business to a bank that cares
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December 2020 by Daniel L.
This Bank should be put out of its misery maybe even Citibank should be put out of its misery whoever's in charge of this Bank needs to have their head examined once my credit card is paid off this Bank is Dust in the Wind I highly do not recommend anyone to bank with them if you are pay off your card kiss their asses goodbye
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September 2020 by Randy J.
Customer service? Needed cash and went inside to ATM, took out 200 and the machine didn't give an option for denominations. There was no line so I went to the teller (mask on) and asked if she could break a 20 into 2 tens. She asked if I had an account with Citi and I replied that I do not but had just used the ATM. She rudely responded that she could not help me if I don't have an account there. Is this standard banking practice??
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August 2020 by James P.
I would give them a zero if I could. I have been with this bank for over 15 years and have never been tried as bad as I was today.
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June 2020 by Shixuan G.
Very bad service. I had appointment at 12pm with one of the bankers there. He didn't assist me on time. Also he just let me call the service myself, and the assistant on call was even more terrible, the assistant on call in Citibank credit card department was very terrible and lost her temper to me. But the banker didn't help me at all, he was in another room to help some other people. I wanna ask if you cannot make it then what's the point of accept appointment? Will close the citi account soon
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May 2020 by Ansari Shabnam A.
Awesome experience of walking into the Alton Parkway branch for opening a joint account for two persons with differing visa status. Marwan Abuhadhoud handled the complex paperwork and put us at ease. He has changed my perception of the banking experience in the US.
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April 2020 by Charles R.
Terrible service - especially during this crisis. After closing branch 1-1/2 miles away, then only have enough tellers for one. And only bank in city that locks waiting customers outside even though there is tons of room inside for social distancing