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March 2024 by Arad Goudarzi
My Fiance and I had booked an appointment with Dr Behbehani after seeing great reviews on Google and Yelp. The office fit us in to see the doctor very quickly, we had a zoom initial consult followed by an in person ultrasound. We first contacted Dr Behbehani on 2/1/24 and saw her on 2/10/24. Great over zoom. Had an ultrasound appointment 2 weeks later. This is where things changed. All of the providers we had seen were the same, $250-400 for the visit which included an in person ultrasound. She was quick with the ultrasound and she confirmed what she had said over zoom and was quick to make sure we schedule the next steps. When we got the results for our blood work, she schedules a call on 3/1/24 and she tells us that she’s leaving the clinic she’s with on 4/1/24 and won’t be starting a new clinic till mid to end of April ?. We had driven 1.5 hours to see her in Irvine. She knew how old my fiance was and told us she doesn’t recommend we follow her and that we get started on the cycle soon. With another provider. Why would someone not tell us this? How is this ok? Who just has $500 to splurge on an appointment they know won’t work out? I really don’t know who to blame here but I do blame the doctor as they willfully took our money knowing they won’t be able to complete our process there. Feel bad for others either before us who didn’t finish or others after us who still get “first time consults” knowing it’ll be their last with her. Totally unprofessional and unnecessary.
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March 2024 by Destiny Gregg
I donated my eggs here. They are very nice and caring.
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August 2023 by Cutecc100
I hate giving out reviews like this but I have to let people know who are reading this. If you are young like me then this place will treat you with zero respect. I was originally really excited to become an egg donor and working with Lucina, however after a month my first egg coordinator informed me that I would be switching locations to this center, which at first i thought was weird but I kept going along with it. I had seen a psychologist that they informed me to do a little background check on me with Bryman counseling. At first it was going well until this psychologist seemed to wanting to get more out of me to fit her profile on me. I explained certain details of my life and family and explained why, she then kept pushing for answers that were false and wrote them down. After that they told me to get off birth control and after that I would start my shots and then retrieval process would start. I was ready waiting for my natural period to start. Then they said I needed to see a gentic counselor and proceeded to tell me that they have never had to do this with anyone and was labeled as “medical reasons”. What a way to make me feel good. I asked them if I could see another psychologist since the previous one seemed to write down anything she wanted. I was denied for my request. After seeing the genetic counselor and being off my birth control dealing with cramps. They read my report (which I haven’t even seen yet) and decided to cancel my cycle and said I cannot re apply to this facility. They lead me on for months. I requested to talk to the medical team myself and they denied without giving any explanation just saying they denied me due to certain health risks and “medical reasons” I don’t even have and have evidence to back up by my personal physician's. Instead of reaching out they decided to just keep reading my reports and not tell me anything and then later blame it on having adhd which they knew from the beginning and still kept me on as a donor. I had blood work done, evaluations, test and more and NOT once have they given me access to any of my records until I just asked for it in the end. Horrible experience with the medical team. My egg coordinators were lovely and kind and very respectful and responsive with my needs and concerns. Unfortunately because of this experience I am getting my lawyer involved.
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July 2023 by Marjorie Bradley
Coastal Fertility changed our lives. My husband and I struggled to have a baby for five years before we were referred to this practice. The people working there are so caring, supportive, and made us feel like we are in this together. I got pregnant on my second IVF attempt with Dr. Werlin and gave birth to our beautiful daughter in April. We are very grateful to the entire CF team for this incredible addition to our family. Highly recommended.
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July 2023 by Alissa Myers
I had the privilege of working with Dr. Behbahani during my IVF journey and she was amazing as well as her team. Everyone made my wife and I feel very comfortable and listened to all of our concerns. Dr. Behbahani is very thorough with all of her testing to make sure you have the most success. As stressful as this process can be everyone was so encouraging and helped our family grow! We highly recommend them for all your fertility needs!
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April 2023 by Negar Haghighi (Nicki)
I had a wonderful experience with Dr Behbahani and her team here.She is kind, competent, extremely professional and takes her time to explain everything and answers all the questions you have.In one word she is a blast!The team is punctual, experienced and very caring. They are right by your side every step of this challenging journey and make your treatment process to go as smoothly as possible!
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April 2023 by Mary M.
Words can't express what a wonderful experience I had at coastal. I initially went for Dr. Werlin but after he left in the middle of my treatment I was devastated. Little did I know that Dr. Werlin leaving and Dr. Behbehbani replacing him was the biggest blessing. Her bedside manner is unmatched. I looked forward to every single one of my appointments. She never rushed me, answered all of my questions and made me feel like she was truly excited to help me as well. The entire staff is phenomenal, I felt like I had my own private service, I was always able to reach my dr and nurse without any issues. Specifically, Juanita, she was the BEST. Thankfully, I'm pregnant after a cycle of IVF but I will truly miss my appointments with Dr. Behbehbani, it will be hard to replace her as I search for a obgyn to deliver my baby.
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March 2023 by arm dev
The worst service posdible. It is impossible to reach them. They never pick up the phone or answer to emails or return the calls back.They overcharge you and give you super unreasonable policies about the pricing. They told me I should pay $85 cash for consultation . I told them that my insurance covers 60% for out of network. They called me back in an hour telling me that if they charge with insurance I'll have to pay $100., because when you go with insurance they charge $250 instead of $85 and my 40%share would be $100. How does it even make sense? Is it some kind of scheme?By the way they were really fast in communicating when it comes to charging, but with anything else it takes months to communicate to someone.
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March 2023 by Astghik Hovhannisyan
The 1 star is for the entire office. Don't go there if you need some emergency procedure! I love Dr. Behbehany, she is really professional, caring , does the procedure with my prefered method. I really want to do my procedure with her, but the stuff is horrible!I don't know if anyone from management will read this , but if you do I wnat to let you know that either you are super understaffed or your employees don't won't to work.This is just the most frustrating experiance I've had with any office. First of all the front desk doesn't pick up the phone unless you call them 4-5 times a day and they never call you back when you leave a voice-mail.Same with the surgery coordinator and the entire financial departament. No one there seems to understand what they are doing. They had to talk to my insuramce, let me know what it covers , charge me for whatever it doesn't cover , get approvals and make a schedule with hospital. It has been more then 2 months and they didn't contact my insurance yet. It took me only 5 minutes to talk to my insurance and get the information. At leas let me know I'm not a priority and you will start working on my case in 5 months (they kerp telling me they are working on my case , but in fact there is no one thing done).After not being able to contact the financial departamen for a while and getting some information I asked to talk to manager. They didn't transfer me to the manager.
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November 2022 by Rebecca L.
Dr. Werlin abruptly left, leaving patients without a doctor and scheduled procedures and treatments abruptly cancelled. The staff is disorganized and they charge extra fees on top of "low cost" package they advertise for 10,500$. the rates of producing healthy embryos was well below the average stats 40-60% with healthy eggs, normal healthy sperm count (which we were charged for on top of the package) So 1 healthy embryo after over spending 30k. No doctor, and no treatment until new doctor arrives who I was told has little experience. They really should refund Patients and Honor their contracts. I deeply regret choosing them.
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September 2022 by P L.
Fraudulent activity in claims of embryo storage post unsuccessful IVF. Huge unexplained bills that never get resolved...Years after not interacting with this company they are sending us bills for unpaid storage fees when we have nothing that should have ever been stored in their facilities. Now we are dealing with harassment from their "debt collector". They have never produced legitimate documents confirming the debt. Multiple attempts to speak with their representatives ends with no calls back majority of the time or they say you need to speak to another department. No accountability for their mistake and want us to pay for it.The experience during IVF at this facility was mixed, but mostly negative. Vague on lots of important details. Very stressful interactions. During certain procedures if you are awake they are not exactly gentle. While if you are unconscious who knows what they can get away with. They don't allow a spouse to accompany throughout procedures. This is a private practice after all and not a hospital.The good reviews don't seem to match the real experience but the negative ones do. Rotating staff, unresponsive, etc. Look elsewhere for these services and make sure you are 100% (not even 80%) comfortable before moving forward.
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September 2022 by Samuel Barrientos
We can’t speak for the complete experience but we can speak to the initial consultation with the PA Emily Yu and how she treated us. We have had one previous failed IVF procedure and several initial consultations with various IVF clinics and I have to say this experience by far was the best. Emily from the start was very compassionate and dedicated to making sure we understood all the steps of the IVF process. Her passion to want to educate patients and answer all the questions was very evident. We regret not starting with this team, not saying the result would have been different but definitely the patient experience we believe would have been top notch. At the end of the day all these clinics are set up for business and to get business, but it’s the people that care early on in the process that are the difference makers in how a patient feels at the end of such a difficult process. Thank you Emily Yu, and team, at Costal Fertility for your time and sharing your passion for a positive patient experience.
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September 2022 by Emily G.
We had a horrible experience here at coastal fertility. First off, Dr Werlin is the most unprofessional doctor I have ever met in my entire life. He was insanely rude right off the bat and made me feel extremely uncomfortable. Our very first appointment with him he got mad at me for not understanding the information he was implying while laughing at me for asking questions. When it comes to money...I was told multiple different prices from multiple different people. Nothing matched up here. The staff here is impossible to reach. My emails went unanswered for weeks and it was so rare for anybody to ever picked up at the front desk. I do have to say the PA here, Emily Yu, is amazing though!! She is the only person who worked there that I encountered with that was professional, kind and compassionate 100% of the time.
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August 2022 by Gina G.
I almost lost my life due to the extremely poor care I received from Dr. Werlin. A very long story short... I started feeling extreme pain 4 days after my egg retrieval so my husband rushed me to the ER only to find out i was internally bleeding and loosing blood quickly. I was that person screaming bloody murder in the ER until they could finally knock me out on pain meds after 2 different doses. At this point the ER doctors were aware of my recent egg retrieval/ stim medications and were trying to contact my fertility doctor. Unfortunately for us it was a holiday weekend and they couldn't get ahold of our clinic for sometime. At this point the wedding hadn't stopped so they admitted me into the ICU for close monitoring. Thank the Lord after two blood transfusions over night my bleeding ended up stopping the next morning so I didn't need exploratory surgery. I was discharged from ICU 24 hours later and sent home to recover. I could barley walk for weeks, couldn't lay down on a bed for 4 days and hardly slept from all the pain and medicine withdrawals I had from pumping me with narcotics in the hospital. We never found the source of the bleeding. Fast forward 7 months later.. I find an amazing endometriosis specialist at the Mayo Clinic in Scottsdale Arizona, when she opened me up she found my dead ovary and Fallopian tube.. the same "Amazingly healthy" ovary doctor werlin retrieved most of my 37 follicles from. Well folks there's my story from my traumatic experience with DR WERLIN and Coastal Fertility in Irvine California. I urge every single one of you reading my this post to go and get your self a second opinion of you've already starting treatment at this facility.
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July 2022 by Kel O.
I can't say enough good things about Coastal Fertility Medical Center! As someone who had previously done egg freezing at a different clinic in Irvine prior to coming to Coastal Fertility, I was blown away by the difference in care I received at Coastal Fertility. First of all Dr. Werlin is amazing and so fun to have treating you during a not-so-fun experience! He is great at what he does and the little personal touches I received at Coastal vs my previous clinic made all the difference in me feeling like I wasn't just a number. Plus, when do you ever get wheeled out to your car post-op by the actual doctor who did your surgery!Sandra was my nurse and was nothing but patient and kind throughout my entire experience! Since I was going through everything alone I had a lot of questions and needed extra help understanding how to use all the medications. Sandra truly understood how hard the experience can be and was always willing to help with a smile!I would highly recommend Coastal Fertility and Dr. Werlin for all of your fertility needs!
