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January 2024 by Mike Hong
If there is a negative star here, I would give negative star. The customer service was really bad here. There was no customer in the bank and they told me I need to make an appointment to open an account and seams nobody really want to work.
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January 2024 by Petra Com
I was looking for a bank with decent customer service so tried 3 banks in this Culver Plaza. East West Bank did not meet the basic standard of being courtesy, friendly nor willing to help. From teller to their manager in the back, all terrible in attitudes. Across the street CTBC Bank is the same.Only Chase Bank, who exceeded the basic standard and offers a high interest rate for savings and CD. No wonder there are more branches all over. Customers know the best.
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August 2023 by Shahravan Golesorkhi
This is a not a review of East West bank, which is a great bank, but of a loan officer, Ms. Holly Huang, which I have the pleasure of calling my friend.I am writing this not as a review but to thank people who really love their job and care about their clients.After CTBC bank almost derailed my escrow by their incompetence (things got so bad that the sellers gave me a 3 day notice to get rid of CTBC and my loan officer or they would pull the plug), I met Holly at East West Bank.Before even meeting Holly, she had arranged a conference call with their supervising underwriter, Roger. Roger was an encyclopedia of real estate transactional law, he was accurate in everything he said and it was a no brainer to ask for Holly’s help.My loan process took a little over two weeks and escrow closed in less than four weeks after I met Holly.Holly set up a chat group with my agent, transaction coordinator, and me. I had regular contact with Holly from early in the morning until late at night. Sometimes I was embarrassed because Holly would update me at 6:00 AM.Holly is amazing, she was more interested in building relationships than being a loan agent. Roger was the magician in the background moving mountains to push my loan forward.At some point my agent wanted to make me go back to CTBC and was telling me to make a decision (even though I had told her, I would never leave East West Bank and Holly).This was my open reply to her in the chat group: “there is no decision to be made. My loan is with Holly. I trust Holly and respect her. She is working very hard to expedite this loan. My relationships are only with people I can trust. I will never disrespect Holly by going to another lender. That is not how you build relationships”.And this is exactly what she is to all her clients.Holly is in the business of building relationships for the Future of East West Bank. And art that is almost forgotten in today’s banking world.This note is written on the balcony of a home which I would have not had, but for Holly, while I am watching the sunset.
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August 2023 by Shawn G.
This is a not a review of East West bank, which is a great bank, but of a loan officer, Ms. Holly Huang, which I have the pleasure of calling my friend.I am writing this not as a review but to thank people who really love their job and care about their clients.After CTBC bank almost derailed my escrow by their incompetence (things got so bad that the sellers gave me a 3 day notice to get rid of CTBC and my loan officer or they would pull the plug), I met Holly at East West Bank.Before even meeting Holly, she had arranged a conference call with their supervising underwriter, Roger. Roger was an encyclopedia of real estate transactional law, he was accurate in everything he said and it was a no brainer to ask for Holly's help.My loan process took a little over two weeks and escrow closed in less than four weeks after I met Holly.Holly set up a chat group with my agent, transaction coordinator, and me. I had regular contact with Holly from early in the morning until late at night. Sometimes I was embarrassed because Holly would update me at 6:00 AM.Holly is amazing, she was more interested in building relationships than being a loan agent. Roger was the magician in the background moving mountains to push my loan forward.At some point my agent wanted to make me go back to CTBC and was telling me to make a decision (even though I had told her, I would never leave East West Bank and Holly). This was my open reply to her in the chat group: "there is no decision to be made. My loan is with Holly. I trust Holly and respect her. She is working very hard to expedite this loan. My relationships are only with people I can trust. I will never disrespect Holly by going to another lender. That is not how you build relationships".And this is exactly what she is to all her clients.Holly is in the business of building relationships for the Future of East West Bank. And art that is almost forgotten in today's banking world.This note is written on the balcony of a home which I would have not had, but for Holly, while I am watching the sunset.
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May 2023 by Eric Lu
Impatient representative, can’t endure customers asking any questions the second time. Using professional expressions doesn’t mean others should understand your saying. Hope the bank can pay effort on training their representatives, good service and exchange rate tho.
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May 2023 by Hao Lu
Impatient representative, can’t endure customers asking any questions the second time. Using professional expressions doesn’t mean others should understand your saying. Hope the bank can pay effort on training their representatives, good service and exchange rate tho.
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March 2023 by Ray Pad
Great experience. Holly helped me with the initial loan process. She is very knowledgeable and reliable, with outstanding performance. I opened an account and can't believe how fast we can open an account at this location. The online platform is superbly user-friendly as well.
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January 2023 by Celine V.
This is on the side of where 99 Ranch is. I had trouble finding it because I was on the side with Cathay Bank / CBTC. Great service. Fastest deposit of my life, and I do this on the daily.
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September 2022 by Sarah I.
This bank is pro Russia, they are still issuing cards that work in Russia to assist people traveling there, even with the current conditions in Ukraine. Banking here is supporting Putin, his imperialist efforts, and his corrupt regime.
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April 2022 by Arthur Chen
Worst bank branch in Irvine. 3 customers waiting in line, 6 bank staff in the branch, but only one window open. The manager does not seem to care. Worst service in the banking industry. Don’t come.
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March 2022 by Naomi R.
Actually you have the wrong address. The address for this branch is 15333 culver drive suite 670 Irvine, ca. 92604. I was there yesterday and holly huang helped me and she was great.
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April 2021 by Angie Z.
I went to the East West Bank Culver branch last Saturday. Rebecca Yuan was patient and thoughtful, and her meticulous and professional service greatly impressed me. This is my best banking experience so far. Thank you Rebecca!
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August 2016 by Alex Luu
Asian bank with great exchange rates!
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April 2014 by Carls Johnson
I became 1 of those victims by fraud, my credit card number was out to the world! Luckily, East West Bank handled it for me by terminate the unauthorized transaction and return the money that was stolen from my account. They also send me brand new card and pin for security reasons. KUDOS to East West Bank.
