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November 2022 by Tina N.
Today was my first day going to the FedEx. And I must say the greatest customer service that I've ever encounter. Direct many people come back, you're absolutely! There was no way everyone that I turn to was so attentive and so nice! Especially Marilyn and Ed. They did everything I asked if not more they went to the extent to make sure that my menu came out. Perfect! Thank you so much for your service! I truly appreciate it. :)
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November 2022 by Emily J.
This location only has one print & go machine... and it's been "out of service" for over a month now. Why isn't it being fixed??? The machine is broken, but they won't offer to make you prints unless you pay an extra service fee at the counter... fix the machine!!! Poor customer service here.
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September 2022 by Diana J.
Great customer service!!! Needed assistance and was helped by the kindest manager ! One of my favorite fedEx spots for sure!
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June 2022 by Okechi K.
I would specifically like to thank Albert O. at store #4578 at 17801 Main St Irvine CA for being kind, patient, and most of all extremely helpful. Shipping international can be a hassle really but Albert looking into what I was shipping and informed me that I would need some Lithium ion label. Of course, I didn't have it but Albert was kind and told me how to get the labels. He also also patient with me when we discovered that my 10kg box had gone over. He waited for me while I took the box to the side and tried to remove extraneous packaging. And not to forget, Albert also helped be tape up my package so good - nothing is going to break that box open. Thank you Albert and thank you FedEx for having great people on your team. You truly take the hassle out of shipping.
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April 2022 by Elisa G.
I needed to send a birthday card to my daughter with a check inside and didn't feel comfortable sending it via US mail so I went into this FedEx store in irvine and was helped by a really nice employee! $12.81 wasn't bad for 3 day delivery. Happy birthday to my sweet daughter with a birthday card that's 2 days late.
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January 2022 by Trina D.
I dropped off a package at this location because I needed a receipt. This location was closest to my office so it was super convenient to swing by. I was warmly greeted upon entry and it wasn't super busy due to being before 10 am. My package was scanned and placed in a general pile before my receipt was printed. I was in and out in a few minutes. They have reserved parking for FedEx customers in front of the location. There is ample parking if those two spots are taken. I'm glad I didn't have to drive all the way to the hub for a drop-off receipt as this location was more convenient.
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January 2022 by Sulak S.
Needed to get a presentation printed and bound. I showed up around 5.30pm and despite the crowd and peak time, they managed to get the job done in record time. Special thanks to Ed the store manager for his patience with everyone (I can't imagine this level of patience on a daily basis).I highly recommend this location.
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December 2021 by William M.
This is a small, but very useful spot.I needed to print a document on my phone and the very kind and helpful customer service person walked me patiently through the entire process.It was actually not only an efficient process, but also secure because the website emails you a personal security code to use when you print.Print quality was very good, even in color.Well done FedEx Office Ship Center!
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April 2021 by Minnie L.
Walked in with a package to drop off - brown paper wrapped Box, with a prepaid label on. But they won't accept it because it's wrapped in brown paper? Wasted my time.Taking my business elsewhere.
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March 2021 by Lillian H.
Meena assisted me today with an outgoing package and walked me through the pricing and services so patiently and kindly! It was my first time sending a package with FedEx but she asked able to answer all my questions to overall make the process seamless and easy! Amazing customer service- thanks Meena! :)
