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May 2023 by Phyllis L.
Nice little branch! Ryan was great! The place is small and quaint but warm and friendly. I was in the area, which is why I dropped by to do some banking. This is the first time I went to another branch besides the one near me in the Valley and I was not disappointed!
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March 2023 by A T.
I rarely if ever step foot in any financial institutions (commercial bank or credit union) nowadays as of course the vast majority of what one needs to do in terms of financial transactions can be handled online in 2023.Well unfortunately with FPCU; detailed information (the type of information one might need to determine how to fund a special CD offering for example or details on general underwriting procedures etc) on many of FPCU's offerings are not on the FPCU website...necessitating a much dreaded (for most people I will say...the elderly or those who are allergic to banking online not withstanding) in person visit to a FPCU branch.This particular branch on Michelson in Irvine is first of all in the absolutely 100% inconvenient Trade Shopping Center which is an absolute madhouse on weekends when all of the popular eateries and other businesses are jam packed. I spent 20 minutes trying to get a parking spot to visit this branch only to have to give up and park in a parking structure across the street from the Trade Shopping Center. Not sure how long of a lease FPCU has for the Irvine branch location but there are literally 15 to 20 other larger more convenient Class A Triple Net retail centers with plenty of parking In Irvine that FPCU could have chosen for their Irvine branch.But If you look at the other FPCU branches in Southern California they are all in Class B or in one case Class C retail centers so that may be asking too much of this Credit Union to open a location in a Class A retail center with plenty of parking for its customersAnyway once inside the branch there was only 1 branch manager available (not a single other employee was in the branch) and I am being completely honest when I say this guy had no interest whatsoever in helping me and was staring at his damn computer the whole time I attempted to ask him about funding procedures for a new CD product and inquired about underwriting on another product.Overall this first physical visit to a financial institution in almost 3 years was an absolute frustrating waste of time. FPCU is a good institution with hard working employees (especially those whom I had the opportunity to meet at the new Costa Mesa Headquarters Grand Opening in 2022) and is a great institution as long as you don't have to interact with a human but serious work needs to be done on the CUSTOMER facing end at FPCU with:1. Call Center operations - Impossible to get anyone on phone who can answer more detailed questions on the various FPCU products.2. Branches - Having one COMPLETELY disinterested employee at a branch that has no parking for FPCU customers is a bad way to cross and or upsell products for new or profitable existing customers within the Credit Union.After this visit for example I decided to purchase the products I was interested in at a larger East Coast based financial institution. FPCU to compete with the larger more polished credit unions and commercial banks in California and beyond needs to step up its game from a Customer Facing standpoint (Phone and Physical Branches) to keep its semi-captive existing customer base and win new customers.
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January 2023 by Luis N.
It begins with the union's name: Financial Partners. I appreciate the helpful professionals that assist me each time. Comfortable: the atm is inside which makes one feel better when handling transactions. Safety is most important.
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April 2022 by Jessie A.
They do not have a atm outside so really pointless for the working class It's tough making payments with this bank in general
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March 2022 by Adam Smith
Always a good experience for me. Have been using fpcu and this branch for a while and never had any problems. low interest on my loan, free checking account, and low interest on my credit card. Nothing more I should have to say! Ina was wonderful and very informative. Recommend seeing her!
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March 2022 by David Yil
Dear Ina went above and beyond in their customer service. I came here for car loan she thought me more then that ,Ina was very patient and pleasant. Great staff with a smile. Thank you ?
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February 2022 by David Y.
Dear Ina went above and beyond in their customer service. I came here for car loan she thought me more then that ,Ina was very patient and pleasant. Great staff with a smile. Thank you
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January 2022 by Imail Box
I have always preferred credit unions. They are obviously closer to their customers than any mainstream bank would allow. FPCU IN IRVINE off Michaelson has been tremendous with me. They have refinanced 3 of my cars when I had health and financial disaster almost take me down. My last loan was approved and sent for funding in 22 hours. I cannot tell u how much I appreciate FPCU! In fact they just called today to let me know that my credit card was approved for several thousand dollars. I do not by any means have a perfect credit score but these guys listened to me- heard me and looked at my short history with them and decided to help save my financial life when a car I bought from Mercedes’ needed a new engine I can’t afford Financial partners listened to my plan and helped! I am now able to deal with my huge health issues without this financial burden trying to kill me also. Thank u guys! Absolutely the best!Rob
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September 2021 by Micaela Chaffin
I sold my car private party and the recipient chose this bank. We showed up at 2:30pm to finalize the deal and left at 5pm closing time AND had to come back the next morning because nothing was done correctly. The lady who walked us through everything was courteous and professional, however very unprepared and lacked training. Maybe the APR is worth the hassle, but I wouldn't recommend this branch.
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July 2021 by Issam Hihi
One of the slowest branches I have ever been to.
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December 2020 by Cyndi D.
I'm very happy with the service I received at this bank. Olivia Vargas provides excellent customer service. She made me feel like a valued client by attentively help me understand and fulfill my banking needs whenever I contact her. She's warm and accommodating, and ALWAYS helps me maximize my money. This is model service and I hope that this is the kind of service that will be present at every Financial Partners Credit Union.
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December 2020 by Diane B.
Omg such an amazing group of employees at Finacial parters new location ! It's a Very nice location with lots of places around to grab my lunch after my banking services are done! I like the upbeat young feel that the location gives me with all the tech companies near the bank and food spots It's a win win for me and my business needs that's for sure! Thank you Olivia for being a smiling face and very professional and helping me through my banking process 100% of the time and also thank to the others who help me when your not there
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December 2020 by Paul T.
I have never had a better experience with any other financial institution. Ask for Olivia Vargas she will take care of you and treat you like family!
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December 2020 by Daniel L.
Olivia and Christa were extremely helpful at the FPCU Irvine office. They not only took care of me, but my family members as well. I have work with them for purchases of vehicles and real estate. I want to thank them for their efforts and support.
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November 2020 by Justin Buckner
I am so PLEASED! with the level of service I received from “Financial Partners Irvine”. I really want to give kudos to “Jane” and “Sonnie” for really going over and beyond in actively assisting me with an issue regarding my finances with the institution. Even after i thought all hope was lost they both worked dillegently and didn’t stop until a positive resolution was received!. In all of my years of banking I’ve never received this level of support from any institution. I appreciated their efforts and will definitely remain a member.
