FirstService Residential - Irvine

Hours: FirstService Residential in Orange County offers comprehensive property management services for a variety of communities, including master-planned neighborhoods, single-family homes, high-rise buildings, and condominiums. Their team prioritizes a service-first approach, aiming to make residents' lives easier by responding promptly and anticipating needs. The staff's hospitality-minded attitude is evident, especially through the dedicated concierge team at Aqua, where members like Donna, Tami, and Antwane consistently provide warm, helpful service, even during times of turnover. Housekeeping staff also play a key role in maintaining smooth daily operations. Employees highlight a positive culture and strong leadership that genuinely embody the company's values, creating a workplace where they feel happy and proud. However, some reviews mention issues with customer service. A few residents experienced frustration with late fee charges and communication problems, describing representatives as rude or dishonest at times. Despite these concerns, there are instances where customer issues were addressed effectively, with staff members like Terri stepping in to resolve problems. Overall, FirstService Residential demonstrates a commitment to service, with some staff members going above and beyond to ensure resident satisfaction. The company’s goal is to provide professional, reliable, and caring property management that makes living in these communities simpler and more enjoyable.

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