June 2022 by Brian Kelley
My review is specific to Guardian's storage facility in Rancho Santa Margarita, Plano Self Storage. I stored my travel trailer here for 1.5 years. Facility is fine and checks all the boxes - it is clean enough, secure, has a dump station, etc. The reason for the two star review is that I feel like they've tried to gauge me on price. In my 1.5 years of renting here, they've raised prices twice for a total price increase of 28%, which is above normal price inflation. I notified them that i'd like to move out on June 5, a few days after my account had been auto-debited for June rent. I asked if they would refund the prorated amount of June's rent and they were unwilling to do so, which was disappointing and not in line with my experience at other facilities. What was even more disappointing was that they still wanted to process my move out, which i believe is so that they could fill the space with a new renter. With the current state of RV storage space in Orange County, they could easily fill this RV space in under a week, meaning they would essentially be getting my full rent for the month of June and another renter's payment for June. So Plano Self Storage gets paid double the rent in June for a single RV space while i'm left a few hundred dollars out of pocket for an RV space I no longer need and cannot use... Wish they would do the right thing in processing my move out. Particularly after they've been aggressive in raising prices.
