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March 2024 by elvi
ordered a chocolate cake but the milk they used was sour and expired. we let the asian male employee know and he started making sarcastic jokes with an asian male and laughed the whole time in my face. he asked what we wanted to do about it and said use a milk that’s not expired? they said that’s how it’s supposed to taste but we know what it’s supposed to taste like. he said it wouldn’t taste different with a different milk but once he used a different one it tasted the way it’s supposed to the employee was just lazy .
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December 2023 by Luke K.
Great ice cream and spectacular service What really made this place special was the amazing service by AJ!.
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November 2023 by Ritalle A.
The ice cream is very good but the price is too much like I would get it if it was less expensive. The people are rude to kids too. Not the best experience.
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October 2023 by Jasmine K.
I ordered a milkshake ... and it tasted bad.. old milk ... I just tossed it out. No wonder why their rating is so low!! The kid who works there, was just a Kid. Amateur, lack of experience. Come on haagen dazs. I think you can do better
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August 2023 by Mr. No Tengo Dinero
Got to try mint chocolate flavor! I love it ?It’s been one of the most favorite flavors in my life!So nice to have it for hot days like now!Come and grab your ice cream of your choice!Cheers ?
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August 2023 by Andrew W.
Got to try mint chocolate flavor! I love it It's been one of the most favorite flavors in my life! So nice to have it for hot days like now! Come and grab your ice cream of your choice! Cheers
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July 2023 by Nikole Pollard
I bought an ice cream for my daughter, and I tried a couple spoons. Our stomachs started to hurt the same day, and my daughter threw up after it. I will never go to this store ever again.
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June 2023 by Ed L.
Ice cream nurtures the soul, as they say. I just wanted some ice cream. And so, I stopped by this Hagen Daz ice cream shop at the Irvine Spectrum center in Irvine, CA. I wanted to celebrate finishing marathon/ultra #118 that happened the day before in central Pennsylvania before flying to Irvine the next morning literally. Ice cream seemed to be the best thing ever, when I was eating it, of course. And so, I arrived at the Irvine Spectrum at about 1:00pm after family picked me up at the John Wayne airport and headed here to this Hagen Daz location next to the Ferris wheel. There wasn't much of a line there, so I just scooted into the queue and thought about what I wanted. Since it's Hagen Daz, you know you're getting something great and gourmet ice cream seemed to be the order of the day. The service here was friendly and staffed with high school or college kids. My experience here took about 10 minutes from start to finish. I ended up with a double scooped chocolate in a cup. The prices were decently enough, priced around $10 or so, which is pretty amazing for California. With that said, the chocolate ice cream was heavenly and delicious. Wish I asked if they sold take home pints or not, so I could have had more but at a value. While I know Hagen Daz is a national ice cream chain, it's always great to have them at your local mall, or in my case, while on vacation. Definitely hit the spot after running 26.2 miles in Pennsylvania and then flying to California to see family the next day. The overall experience here at this Hagen Daz ice cream shop in Irvine California was good and positive. It was great to have ice cream after a big accomplishment, such as completing a marathon. The ice cream parlor was definitely small but not large. It was standing room only but had enough room for a couple of tables inside the shop for people to sit down and enjoy their purchases. I ended up taking my ice cream outside and enjoyed watching people ride the Ferris wheel. Enjoying my vacation in Irvine before I had to head home the next day. For the most part though, my experience here at this ice cream shop in the middle of the Irvine Spectrum center was fairly well and short, since I just wanted one thing and it took about 10 ish minutes. While the ice cream is quite decadant and delicious, it didn't taste as homemad-y as alot of other places tend to be. Still, fresh and delicious ice cream here in Southern California where you want it to be. And so, if you are in the area and want your daily fix, consider coming to Hagen Daz ice cream parlor. I myself prefer the regular old fashion chocolate, as it was meant to be. Nothing fancy. Just simple chocolate for me. It was delicious and helped me remember what I did in Pennsylvania the previous day prior to arrival in Irvine. Definitely worth it. Come on down. This Hagen Daz Ice cream parlor is located in the Irvine Spectrum center here in Irvine, California. It's physical address is 745 Spectrum Drive. They accept major credit cards, as well as cash. There's plenty of ground level parking here around the Spectrum, but if you prefer it, you can park in the parking structure nearby, that will guarantee shade for your vehicle. I arrived here with family, so I can't say I took public transportation. But if you decide to come here via public transportation, consider the route(s) you need to come to the area. Best bet would be to come here early enough to secure a spot before the crowds come and parking becomes an absolute premium. And so, if you need that ice cream fix and are at the Irvine Spectrum, consider coming here to get it since it's very conveient and worth it. Most definitely. I don't think there was any noticible air conditioning in the ice cream parlor, although it wasn't really hot out while i was there. 4.0 stars for the overall experience. 4.5 stars for the ice cream and the ambiance. 3.0 stars for the prices. 4.0 stars for the service. Support local! B
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May 2023 by Sushil P.
Midnight Cookies and cream Strawberry Can never go wrong with these 2 flavors here. Not sure why this place has low ratings. I've always loved the ice creams here .
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May 2023 by Peggi N.
My friend and I got ice cream at this location last week. Not sure who was working but they gave my friend two scoops and didn't even give me one full scoop? Weird because we got the same size and it was the same price.
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April 2023 by Melany Lopez
Ice cream is good but not good service and thy need more workers.
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April 2023 by Rolando P.
I was visiting the spectrum with family. Everyone wanted ice cream after dinner so we went for Häagen-Dazs. I opted for frozen yogurt which was a very similar flavor and experience to yogurtland. Everyone knows the ice cream is great. Staff was friendly, attentive, and fast. The price is a bit steep at $60 for a group of 9, mostly getting the equivalent of a single scoop ice cream cone... it's good just be prepared to pay.
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February 2023 by Cagatay I.
Not the best experience with this location. How they advertise is for small cup or cone of ice cream is $6.95 or something around it. I ordered 2 small cones, when I saw I paid for $18 for 2 small cones, I realized they added the cones as "extra", so they charged me for $4 extra! When I asked for that, the cashier apologized. So what? Is that it? Will they be fine with that? Will they fix it? No further information. It was crowded so I didn't bother to go back and argue. Just stay away! I believe the customer ratings speak much about this business.
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January 2023 by Faith P.
i went in for ice cream. there was a hair in my ice cream so i went back and showed the lady and she said i was crazy and grabbed the ice cream out of my hand and scratched me while doing it. the hair looked like animal hair. luckily got a refund but i've never received aggressive costumer service. beware of silvia.
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January 2023 by Esther H.
It is a very bad experience with worst ever customer service. We ordered a cake and hope to have the specific flavors and wishing to our friend. Order placed couple days ahead and does not wait until 10:30am to call us and just told us it was not prepared. Our pick up time was 11am and we were on the way to pick up already. There is no apologies and no compensation. They told us they just don't make it. The worker in store 1/8 12-12:30pm told us that we need to call to order when you have an online website that asked us to fully pay for our order. There is order confirmation. I don't think it's an excuse to not to make the order at all especially you received and accepted the order. The workers were impolite and deny to provide any information and kept putting the fault on us. Will not come back again.
