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October 2023 by Andrew Williams
Block is the largest tax preparer in the U. S according to the IRS. And the IRS could learn a thing or two from H&R Block. And they do listen to them. So I use Block and I am happy with them.
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April 2023 by E S
This H&R Block location is very great at ignoring and not following up with customers. It's no surprise that almost all H&R Block locations around this area have low ratings. It's better to go see a professional CPA with a private business who has the specialized knowledge and courtesy to follow up with customers.
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March 2023 by Nasir Ahmad Arian
I was really wondering what to do with my tax return. I Started by myself and could not do that so a friend introduced Block advisors who could easily do that and I appreciate their hard work.
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March 2023 by Munjal Acharya
Nahid Khoshroo does amazing job in finding credits and filing taxes at H&R Block!
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March 2023 by Rossana Jhon
Very professional and take their time to answer and explain your questions.
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February 2023 by Reginald Gardner
Good service. I'm mostly mad about tuition money never touched being taxes...
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August 2022 by Laura Nicole
I love the ease of the online portal. It makes everything streamlined and easy. And our tax preparer Lana was great!
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July 2022 by Rony Yepez
I have been begging for a PDF copy of my filling tax from the last 2 months. The lady who helped us does not respond emails and my phone calls are being ignored. At this point I just need the PDF copy requested. Please somebody in management that read this comments please help.Thanks
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May 2022 by Arlyn
I have so many complaints at this point that I would suggest that you look elsewhere as my experience with H&R Block Advisors was really bad.
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April 2022 by Courtney Vega
I will preface this saying I work in finance and sales and have had HR Block for many years now. I used to have an excellent HR Block advisor in Santa Ana who was helpful and let me learn tips on how to reduce tax liability. I ended up moving so I chose to work at a Block Advisors location down the street. My advisor Swedlana Vardeh is the rudest advisor imaginable. For a “master advisor,” years of experience don’t equate to knowledge or friendliness. She told me incorrect information multiple times that I had to lookup myself or check with her colleagues and she could never take responsibilities for her own mistakes: “all signs were pointing to..”. What was super weird is she mentioned you didn’t having health insurance coverage for the entire year right? I told her I had coverage for the entire year and she said I didn’t need a form. I provided one anyway because I have never had been told that previously. Then when it came to education expenses (I am a non-traditional student), I asked about special government credits I know I am entitled to. She talked down to me as if I was a child. I told her I know from my previous advisor I have some of these credits and wondered why she didn’t ask for educational receipts. She then mentioned after days of already working together that I could provide them and she was getting very easily frustrated for a professional. She then said I complain too much while she continued to complain about her 200 clients she works with and the burden of having to pull up my file. I only deal with professionals so I disconnected on the line from her. Block Advisors should fire her and she should get training in respect and professionalism.
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April 2022 by T F.
Hire honest professionals. 1.) I wanted advisement and to file for 2021, the advisor said he had other clients after me, he only had time to file 2021, I'd have to come back. 2.) He made paper copies of my documents because their scanner wasn't working. 3.) rather than say my bank routing and account #s out loud i typed them in my phone's notepad and showed him. He slowly read them aloud as he typed. 4.) The advisor called me at 10:15pm (5 hours later) to say he couldn't file my taxes because my identity had been stolen and the IRS put a PIN on my account (!) I was very alarmed. I spent 40 minutes creating IRS and ID.me accounts and the identity verification. The advisor called me at 10:50pm to tell me they were all going home and he'd just file tomorrow. I asked him to file an extension. He said no, they're going home, even if he could it would be $99 and he'd need the PIN. I WANT A REFUND - SERVICES NOT RENDERED
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April 2022 by Sally R.
One star is too many for this torture house. They give you the wrong quotes while giving you misinformation and the wrong amounts to pay to the IRS. Long story short, the tax prep quote I got online while making an appointment to go see an account here was $90, but they were going to charge me %285 when I only had 4 W2s (simplest file). At 9pm, the night before my taxes were files, the accountant I was working with called me to say my file was ready to be submitted and that I had to pay $10000 to the IRS; I think to myself the amount is at least 80% higher than what I paid last year, so I tell her that, and she insists that the amount she gave was accurate and that I should pay it and then get reimbursed by the IRS if the amount is incorrect! Finally, after giving me a terrible attitude, she agreed to get a second opinion. She called me the next day and said they found an error, and that I owed only $1600. Had I not caught the error myself, I now would have been writing a check for $10000 instead of $1600 to the IRS...
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March 2022 by dennis h.
My friend called and got a quote of $150.00. They did not tell them what the cost would be after they looked at my tax forms. After they completed the tax forms they told her the cost would be $265.00 because she had 3 extra W-2 forms. Are you kidding me!!! A simple tax return with just standard deduction and they gouge you for adding 3 more W-2's. This is a bait and switch tactic and you should stay away from this location.
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June 2021 by Paul Moore
I like that Nahid is familiar with my Tax history. Communication was better than my first year.
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April 2021 by Chase Dunn
They gave me the run around for 3 weeks so that I I could’t get there promo and wanted to charge me $150.00 for the same return I’d get from Turbo Tax for free. They also assigned me a tax preparer that is not fluent in my language, although she was very nice and professional herself, there was definitely a lot of confusion due to that.
