Kia America Inc. is recognized for its professional and caring staff who are described as the best to get a new or used Kia. Employees are noted for going above and beyond, using their best ability to help customers find the right car and ensuring vehicles are well repaired. The sales and service professionals are consistently called top-notch, super helpful, very professional, nice, and very caring. The business location in Irvine, California, is a headquarters that sponsors community events and displays lots of nice cars in its lobby.
However, a significant point of irritation for customers involves receiving only one key fob with a new vehicle, requiring a costly purchase for a second. The physical backup key is also reported to be awkwardly hidden and difficult to use, even for technicians. Despite this con, the overall sentiment is extremely positive, with strong recommendations not to go anywhere else for Kia sales or service.
Great experience every time I visit the corporate office.
February 2026
Leased a New Kia K4, Transmission Died at 200 Miles. Irresponsible service with no transportation reimbursement or whatsoever. Did not provide me with a full diagnosis nor any explanation. Loaner car took forever. Do not buy Kia.
November 2024
Rude, there is no system even no attitude at all to solve any customer’s problem.
