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March 2024 by Verjonica A-D
My baby broke my glasses, I thought they were beyond repair, I brought them in to LensCrafters and Giovanni Castillo fixed them right up FREE OF CHARGE!! He was soo awesome, he also adjusted my glasses and now they fit better than ever! I was ready to cry! Thank you soo much Giovanni! Thank you so much LensCrafters!! If I could give 100 stars I would! Best experience ever!
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March 2024 by Hesam Samimi
Premium customer service
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March 2024 by Tofu Man
Both Brian and Christina (Tina) were VERY helpful and friendly!! I highly recommend this location. Thank you so much Brian and Tina!! I will be returning again. Great staff!!
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March 2024 by Uncle Al Schwartz
Lenscrafter lenses are superlative in quality. The anti-reflection coating lasts for years. I find their main display frames to be garish and woefully overpriced. If you look in the drawers underneath the wall displays, there is good, functional, and more reasonably priced product. Service is excellent.
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March 2024 by Erwin Nababan
Very thorough, professional, and considerate service.
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March 2024 by Julie Holmes
I just want to shout out to Daniel at the Irvine store on Jamboree! I sat on my Ralph Lauren sunglasses...not paying attention! I took them in...we found the same frames, so Daniel gave me a discounted price on the new "replacement" frames...and he put in my relatively new lenses into the replacement frames. AND...Daniel was able to bend back the flattened frames and put the non-prescription lenses (from the new frames) into those old frames, so that I can use them for reading outdoors! Yea Daniel! So kind and doing whatever it took to get me on my way...a truly happy person!
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January 2024 by Punit Patel
Great customer service and if your glasses are minimally damaged they repair it free of charge!
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December 2023 by Satinder Bhutani
Very courteous, friendly and professional in attending!
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December 2023 by CJ Saati
Adam at the Irvine store on Jamboree is the best. Always excellent service.
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December 2023 by sheri tong
Love the service at this location in the Irvine marketplace. I had my lens from my sunglasses pop out and wanted to see if they could put it back in for me. Giovanni (I think that was his name) was very friendly and said they could do it. It was done in a few minutes and it was free of charge. I highly recommend this place for friendly, quick service!
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December 2023 by Patrick Nguyen
The pretest and Doctor's examination went well, but the sales associate that helped me was awful. After my doctor's visit, I waited around 15 minutes for the associate because they were helping someone who came in first. After they are done, he helps me for like 3 minutes, mainly charging for the appointment and talking about quotes for a frame and lenses. I let him know that I wanted a quote on a frame and lenses. Another customer comes in after and he immediately goes to assist him. Also, my associate knew that I wanted the quote information before I leave the store. He goes on to help the other customer for 15 minutes, including doing glasses repair, and doing adjustments, while I waited.At this point, I felt extremely disrespected and unimportant. I had waited at least 30 minutes at this point (15 min each for the customer before and after me), and I had another engagement to go to (which I was late for). All while the customer ahead of me did not need to wait. I told the associate that I couldn't wait any longer because I had plans. He tells me that it's better to go during the day so I can get help, which was not really the case at all. I feel like getting a quote for a frame and lenses would have taken under 5 minutes.Also beforehand, I was told that they accepted my insurance and I assumed they meant I was in-network, but they told me I was out of network after my appointment was over. Definitely, feel like they withheld details on purpose for me to go, so be sure to ask if your insurance is in or out of network.Very disappointing experience for the customer service. He had zero respect for me or my time. It's a shame cause I thought my optometrist was knowledgable and friendly.
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October 2023 by Elham Rahbar
I visited the store in Marketplace Irvine, and every single time I had the best experience with all of your employees especially Danial he is very professional, friendly, and best customer service that I have ever seen. He spent time listening to my problem patiently and helped me to choose the best option for my RX I was so happy and ordered two eyeglasses lenses for my own frame that the other places could not compare the price or the services.Special thanks to Daniel, I'm so happy and confident of my choice.
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September 2023 by Elham R.
Special thanks to Danial . He is one of the educated and professional people who helped me to find a best option for my eyeglasses and customer service and pricing it's very helpful to choose from LensCraftersThank you I'm so happy
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September 2023 by Tuba K.
Great service good team Lesley help me she is very niceShe did an amazing jobhighly recommend them!Thank you.
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August 2023 by Tim Winer
After making a huge mistake by ordering glasses online from another company, I came into the Jamboree location to see if they could help. After being helped by the absolutely fantastic Tina, I walked out of the store within an hour with new lenses. Tina thank you so much! You've gained a regular customer.