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July 2023 by Edwin M.
Service is a priority Staff is committed to high levels of customer experience and satisfaction. Post COVID, the shop has amplified contact and contact free options, both appreciated!
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June 2023 by Shea Smith
Afsoun was extremely helpful and kind when I went in for some perfume, I felt special and like it was a luxurious experience. Thank you Afsoun!
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April 2023 by LoLinda G.
I've been here twice in the last 3 days, and the employees were amazing both times. They greet you and ask if you need help, and don't pester you if you say no, but they're easily accessible the moment you need them. The store is very small, but fairly well stocked. I easily found everything I was looking for. I love how they spritz the tissue paper when filling your bag. It smells delightful! I highly, HIGHLY recommend this store. Two thumbs up!UPDATE: The fragrance they sprayed on the tissue paper was sooooo amazing that I went back today to buy it. The lady was so sweet, patient, and helpful helping me find the exact scent that was used. Found it and bought it, and fell in love with another I may go back and purchase!
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January 2023 by Shouka S.
Horrible customer service. I went in recently to return a Christmas gift I received only to have the salesperson tell me I have to do an equal exchange. My skin is very sensitive to secreted products and know what works for me and what doesn't. However, after asking several times if that's my only option I was told yes so I left with products I thought I'd try out. However, after going to another mall and walking into the L'Occitane store and inquired about my situation, they told me that they should have offered me a return as well. This salesperson was nice enough to call Irvine Spectrum's locution and notified the manager of my situation. The manager said that they would be in the store until 6 pm that day and the next day (1/9/23). I got off work yesterday (1/9/23) at 5 pm and quickly called the store as I was on my way to deal with the situation only to find out the manager left early. Again, horrible customer service and complete liars. No matter how great their products may be, they should never lie or pressure customers into buying things they don't want or can't use.
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July 2022 by YANYZA
(Translated by Google) I love natural products(Original)Me encantan los productos naturales
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July 2022 by J C.
Terrible customer service. They would not honor a promotion that was still valid for VIP members despite what the email said and showed them the promotion was still valid. Please educate your staff. I went to South Coast location instead where they knew about the promotion and honored it without hesitation question. Will rather drive the extra miles than shop here again.
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February 2022 by Thao Blair N.
Larissa was so very helpful with an exchange I needed from an online purchase. She was friendly and very knowledgeable with the products I was inquiring about! Look forward to coming back in for her assistance!
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February 2022 by 5 Star R.
Larissa was so very helpful with an exchange I needed from an online purchase. She was friendly and very knowledgeable with the products I was inquiring about! Look forward to coming back in for her assistance!
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January 2022 by Henry Sung
It is ok
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December 2021 by Ashley M.
We had the pleasure of being assisted by Larissa and Batool last night while Christmas Shopping. The service they provided was exceptional and greatly appreciated!! They made us feel welcomed, were kind in a genuine way, and made some fantastic suggestions for our purchase. Thanks for the great service ladies! We look forward to shopping with you again soon!
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September 2021 by Mady
They have the best butter hand cream. Their soap, skin care, perfume smells soooo good. They have products for men and woman. I love that they gift wrap for free. The staff was very helpful. How beautiful is the gift wrapping.
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August 2021 by Mady Tep
They have the best butter hand cream. Their soap, skin care, perfume smells soooo good. They have products for men and woman. I love that they gift wrap for free. The staff was very helpful. How beautiful is the gift wrapping.
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February 2021 by Dawn F.
Irvine, CA I've been using these products for years but they discontinued my favorite face lotion in 2010 and I slowly started purchasing less and less from this company until I recently found out they brought back the lotion I used for so many years. This location moved from where it used to be ions ago. The store is located just past Norstrom and the Black and White Store in the Irvine Spectrum but I had quite the time finding this store today without these pointers. Once I did eventually find it, I was warmly greeted. There was a three person in the store at one time limit. I saw one other couple shopping and even though the gal at the counter waived me in I waited until they exited and then I had the store all to myself. I received great customer service. It has been a few years since I stepped into a Loccitane store, and it felt so good and familiar to be back in one of their company stores with all of the wonderful scents of the lotions and soaps. Most of the stores have a sink and it is usually a tradition for me to wash my hands with their luxurious liquid hand soap while in the store. This was my last shop to visit before heading home, and I washed my hands for traditions sake and walked away from Irvine Spectrum with squeeky clean, luxurious feeling and great smelling hands!
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January 2021 by Tiffany C.
my boyfriend needed hand cream because of his ashy hands. this is our first time going into a L'Occitane store, and the customer service experience was very enjoyable being helped out by Edwin. He was very helpful in educating us on the hand cream and ingredients that's in it. we ended up getting the new one with the 20% shea butter and that has lemon and citrus scent. it smells amazing, great purchase and great time at the store ! thank you Edwin
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January 2021 by R A.
Love that when I came in with my girlfriend everyone was wearing masks. I was greeted by Edwin with so much warmth. My hands were extremely dry and I needed some good advice about hand cream. Edwin went over the top to explain the worth of the products. I settled on a moisturizer he suggested, signed up for their loyalty program to receive digitized coupons and deals. He left us with a ton of samples and a desire to come back again!