-
March 2024 by Karen Ardiel
I'm a returning customer.Steve is very helpful & personable.I highly recommend Ortho.
-
February 2024 by Justin M
Thomas was very friendly and helpful in helping me to find the right mattress. He explained the make-up of the mattresses I was drawn to and got approval for an additional $300 off the mattress. I’m looking forward to my new mattress and improved sleep!
-
February 2024 by Justin M.
Thomas was very friendly and helpful in helping me to find the right mattress. He explained the make-up of the mattresses I was drawn to and got approval for an additional $300 off the mattress. I'm looking forward to my new mattress and improved sleep!
-
February 2024 by Renga T.
Great service from Thomas who completely sold me on buying within 5 minutes. Wonderful and excellent experience
-
February 2024 by May H.
I'm thrilled to share the positive experience working with Wayne, our salesperson, during our recent mattress purchase. Wayne's exemplary service truly exceeded our expectations. Not only did he possess an impressive knowledge of the products, but he also took the time to understand our specific needs and preferences. Wayne's dedication to ensuring we chose the perfect mattress was evident throughout the entire process. His patience, attention to detail, and willingness to go the extra mile made our decision-making process effortless and enjoyable. Thanks to Wayne's expertise and personalized assistance, we confidently selected a mattress that we absolutely love. Thank you, Wayne, for your outstanding commitment to customer satisfaction!
-
May 2023 by Lila G.
My mom was in dire need of a mattress and found what she needed at Ortho. Jon explained the difference between the mattresses and even had some on sale. He made the process easy! The mattress will be delivered in a few days and they are taking the old one away free of charge! Thanks Jon!
-
February 2023 by Joe B.
We purchased a mattress 2 yrs ago and its sinking in the middle, called ortho, they send you to another company and ask you to pay 60 dollar for inspection then if their own inspection turns out in yuor favor then they will replace it if not ( which is most often the case) no! Its a scam
-
August 2022 by Blu John Dream Whinnery
John was awesome and we are happy customers.God Bless John
-
July 2022 by Crystal R.
Made in te USA mattress is good quality and sales representative whom I phoned to purchase it was helpful. I recommend this business.
-
January 2022 by Brian E.
I would like to give a shout out to Janette who was at the Irvine store. She was very helpful and refreshing. She handled my special order with the warehouse to coordinate my delivery so well. Very pleasant and refreshing demeanor and made it all go right. I would ask for Janette if shopping this store.
-
November 2021 by Bita S.
I went to the Ortho Mattress store in Irvine on Tuesday 11/2/2021 to look for a new mattress. Janette was the only sales lady there. I was interested in trying a Tempur-Pedic mattress. I had spoken to the Tempur-Pedic manufacturer earlier that morning and they could not deliver for 6-8 weeks. Waiting that long was not an option so I found the nearest store which was this one. The first item I discussed with the sales lady, Janette, was their policy on what will happen if the mattress does not work well or has a chemical smell. She said they do full refunds or exchanges, whichever is preferred. I asked what they did with returned mattresses? She said they return them to the manufacturer or donate them. I wanted to make sure they don't just clean returned mattresses and resell them as new. I gave her plenty of information about my sleeping positions and the need for ease of movement so she as a mattress expert could recommend an appropriate mattress model for me. I needed a mattress that allowed ease of movement and proper support for side and back-sleeping. A medium-firm was preferred and a mattress that did not hold onto heat. In addition I told her that I have chemical sensitivity and need a mattress without any odor. She recommended the Tempur-Pedic pro breeze model in medium. I tried it out as one was available in the showroom. The first alarming thing I noticed was the visible dirt on the surface of the mattress. She did give me a disposable cover for the pillow. Although I laid on the mattress and it seemed to be comfortable I don't know how over-night comfort can be determined in 10-15 minutes of laying on a mattress in the store. However, since she said they had a full refund or exchange policy, I took a leap of faith and went ahead with the purchase. The other alarming thing I noticed was that she did not have a mask on the entire time that I was there. At one point the elastic band on my mask broke and I told her I was going to go to my car to get a new mask. She did not want me to leave. She said "Oh I haven't been wearing mine. I'll get you a new mask." On their website it says everyone has to wear a mask upon entry. She had no problem telling me that the two pillows I was buying were not refundable but she never said the same about the mattress and the base set (which are at a substantially higher price point) not being refundable. When a verbal agreement is made in person with a customer, it is as firm as a written agreement and the two need to be the same. As she was preparing the invoice and before the purchase, I asked her again about being able to return the mattress set for a full refund if there was a problem after delivery. She again verbally confirmed the full refund or exchange policy. Once delivery was made on Wednesday 11/04/2021, I opened the pillow packages and immediately noticed a strong chemical odor coming from the pillows as well as the mattress. At first I thought perhaps the chemical odor will go away after airing everything out for a few hours but the odor remained. I washed the mattress cover, the pillow covers and finally by the evening I had to make the bed. I was not able to use the pillows due to the chemical odor. I had no choice about using the mattress because my previous mattress was taken by the delivery guys to be disposed of. The next morning the odor of the mattress had permeated the sheets, my nightgown and my skin. I called the store the next morning on Thursday 11/4 and spoke to "John" about the extremely unpleasant chemical odor of the mattress and the pillows. He said "let them breathe for 7 days and it will go away. That's just the factory smell." So I removed the sheets, washed them again, aired out the mattress and the new pillows but the chemical odor remained as strong as the day before. The 2nd night (Th. evening 11/4/2021) I had to sleep with the chemical odor but also that night's sleep resulted in extreme lower back pain upon waking the next morning (Frid. 11/05/2021). I called John again and he said &
-
February 2021 by Mick S.
Candee was extremely knowledgeable, patient and pleasant during the entire experience in purchasing our mattress!
-
January 2021 by Sara F.
We brought a mattress for are daughter two years ago in March 10, 2018 and last month in December my husband and daughter noticed that her mattress was coming apart at the bottom a huge tear. So I call the 800 number and it was a mess first they wanted us to pay $ 60 dollars for someone to come and look at it and then 100.00 to bring a new one to our home. So I think these mattress are not made good. Just having it two years why would it fall apart . And we paid alot of money for it. Never using this place again .
-
November 2020 by 251 G.
Great customer service from Cliff and Richard.Was in about four times total to try out beds and they spoke to me with attention every time. Most other stores ignored me in favor of couples, like in a car dealership.Got a great deal and am eagerly awaiting the bed delivery.
-
July 2020 by Russell Valovick
Tanks to Candee and info when had questions and visit to store!
