-
December 2023 by Wallid K.
We worked with Adriana and Ivy and they were both excellent! They provided incredible service and great advice. They were patient, knowledgeable and very helpful. They knew everything about the appliances we were looking for and worked with us until we got our preferred model. We commend them both and highly recommend them to others.Wallid and Liza Kazi
-
December 2023 by Gary R.
Pacific Sales may sell appliances that other stores sell like Home Depot and Costco but those places don't generally have the Sales Staff that specializes in appliances only. Our Sales Rep Ivy at the Irvine store has both construction and appliance experience and she answered every question we had regarding washers. Very knowledgeable and HONEST about the pros and cons of various brands. Without her guidance, we would likely have waited to do more research before buying. Glad we didn't have to!! Another plus is that PS is much more flexible on delivery in case our new construction is not ready for delivery on the date we initially set. Most stores will force you to take delivery even if your job is not ready for install which is risky and can affect when your warranty starts to run. We sorta missed Cyber Week by a few days but still got a great package deal even below the already discounted retail price. This store -- tho a bit hidden-- has one of the largest PS Showrooms of any of their stores I have previously visited. A rarity in this age of many things only sold via online purchase with no way to physically see the actual product. Great all around buying experience on a solidly rated product (LG6700 Washer & Dryer)
-
December 2023 by Diane S.
had a horrible experience at the Morena location in san diego! The salesman was excellent in professionalism and follow through but when we went to pay, his surpervisor told us that our information was wrong and the refrigerator we chose would not fit. Even though my husband kept repeating our measurements of the kitchen space and assuring the supervisor we were accurate, he kept saying "you're wrong, Im right and it wont fit". like a petulant child. He disrespected my husband repeatedly and totally dismissed me even though I have been a property manager for 28 years, buying appliances regularly for my duplexes and houses. He was so rude that he never stood up to meet us face to face nor listen to our needs to move foreward with the sale. He was slovenly and ignorant. As members of the SDAA we do business with many companies and this was by far our worst experience. The owners would be shocked at how badly he disrespected their brand and drove us out of the showroom much to the dismay of our salesman. We went to Home Depot, purchased a refrigerator and were done with paperwork and walked out of the store in 30 minutes! What a completely different experience in the most positive way. We will never set foot in this business again and will be vocal in not recommending them to any of our peers. We did not see any value to giving this location a positive review. Dont shop here.
-
November 2023 by Suzanne B.
A big THANKS to both Joseph and Ivy!!! So helpful and knowledgeable. Made my life easier
-
November 2023 by Aileen S.
Their plumbing department staffing are rude and unhelpful. I wouldn't recommend this location.
-
November 2023 by sue graham
Mike Kaczmarek, took excellent care of us! Super follow up and he knows his stuff. He’s a ROCK STAR. He ordered us our entire bathroom!
-
October 2023 by Amir D.
We had an exceptional experience working with Zineh at the Irvine store. Her deep knowledge of kitchen appliances and a keen eye for cost-effective options made our purchase process a breeze. She expertly guided us through the choices, ensuring we found the perfect fit for our needs and budget.Zineh was responsive, promptly addressing our questions and concerns. Her professionalism and genuine desire to assist customers shone through at every step.Thanks to her guidance, we are thrilled with my appliance choices. I highly recommend Zineh to anyone seeking a seamless, informed appliance buying experience.
-
October 2023 by Richard H.
I had a fantastic experience with Pacific Sales, and I want to give a special shoutout to Carol in plumbing. Her professionalism and knowledge were outstanding. She patiently answered all our questions, making our visit exceptional. Thank you, Carol, and Pacific Sales, for providing top-notch service!
-
October 2023 by Sue G.
Michael Kaczmarek knows his stuff. Quick , efficient and friendly.Excellent follow up on all issues from working with our designer to problem solves. Always had options for resolving .You can see he loves his job.We would recommend him to our friends!
-
October 2023 by John Blake
The ABSOLUTE WORST. Do not buy from them. I bought a fridge and they delivered a broken (in multiple places) unit. Overall had to reschedule the delivery 3 separate times and each time take the day off work. Delivery guys are great but the company sucks and the phone support is extremely unhelpful giving every runaround in the book when it would be so easy to compensate for headaches like this by offering a discount or partial refund. Buyer beware, not worth wasting your time with this hassle.
-
September 2023 by Gary K.
We ordered from Pacific Sales an induction electric range which was delivered last week. it's beautiful but we couldn't get it to heat our pots. my wife got so frustrated with trying different types of metal pots that didn't heat, we called back Pacific Sales. They were more than helpful in arranging to pick up the range we have and replacing it with a conventional electric range. Steve in appliances goes above and beyond and each of the managers in the front of the store are extraordinarily helpful. we won't ever purchase an appliance in the future from anyone but Pacific Sales.
-
September 2023 by Myra G.
I highly recommend Pacific Sales(PS) representatives Ray (for appliances) and Jennifer (for plumbing). We are remodeling our home and both Ray and Jennifer have helped us make this process as smooth as possible. We have purchased the items and slowly are getting items delivered as our project progresses. Ray recently helped us with our rewards points and also offered us great deals. Jennifer is currently helping us with some exchanges. I will provide an update when the project is complete. If you're looking for representatives that are happy to help throughout your remodeling process while also offering great customer service, deals and discounts, see Ray and Jennifer at PS.
-
August 2023 by Arman Nazir
Great place to buy high end appliances. Now owned by best buy
-
June 2023 by Susan M. Rubio-Allen
About my experience at Pacific Sales, Irvine.Having a very complicated transaction, it was processed by Daniel at the front desk customer service department.Daniel was very professional and his attention to detail was amazing. He was very patient when speaking to the LDFR team to get answers to questions that we had. This required his communication between LDFR and me and my husband. He handled it with great ease. Daniel, thank you for making the last step of our purchase extremely pleasant!!Pacific Sales...Daniel is an asset to your company.
-
June 2023 by Hossain Amirizadeh
Pacific Sales provided exceptional service for changing all of my appliances in my new kitchen. Zineh Omary our sales rep was also exceptional. She provided all information we need to make our decisions. Thank you Zineh!
