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April 2024 by Sean Brown
I’m totally disappointed in this place. My wife, mother-in-law and 2 1/2 year-old daughter were there today, and they are frequent customers who always pay. And the manager approachedthem while they happened to be lost in conversation and subsequently hadn’t ordered yet and the manager told them that this (Panera) was for paying customers only and treated them as if they were loitering.It’s a shame that Panera doesn’t train their employees to be a little bit more discerning and to approach their patrons in a more non-judgmental way.
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April 2024 by Roasted Brew
I recently visited the Panera location and had an appalling experience with the manager on duty, who I believe is of Indian descent. As someone with an injured knee, I simply sought a moment of relief by resting it on a booth chair. Instead of showing any empathy or understanding, the manager approached me rudely and threatened to kick me out. This response was completely disproportionate and left me feeling unwelcome and embarrassed. While I understand the importance of maintaining a clean environment, customers deserve to be treated with respect and courtesy. It's disappointing to encounter such unprofessional behavior, especially from a manager. I urge Panera to address this issue promptly and ensure that all staff members uphold the values of professionalism and customer service excellence. Until then, I cannot recommend this location to anyone.
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April 2024 by Mostafa Basha
Nice place for a quick bite,Offering Wifi will bring a laptop user to use table of 6 for few hours,when a Family of 4 will struggle to sit.
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March 2024 by Ethan Stark
I like this place. More importantly my wife like this place :) We're regulars.
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March 2024 by Jen Nam
Went in this morning for breakfast around 7 AM like usual, getting a breakfast sandwich and a coffee as a Sip Club member only to be yelled at in the face by one of the staff members. As someone who also works in the service industry, I understand people can have difficult days and am generally understanding, but this was out of bounds. She was passive aggressive with her tone and language from the beginning when I asked if the order on the countertop was mine. And then when I asked if I could get a small cup to share the coffee (that I paid for) with my partner, this staff member came up to me and yelled in my face that "they don't do that at Panera", when I have always been given one in the past. I don't mind not getting the cup, but having it said in a respectful manner would have been nice. Regardless, this interaction left me very upset and feeling disrespected as a customer.
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March 2024 by David Greenberg
Sitting here at Panera…. First time I have had a person sweep debris right into me? Did management teach this? Stirring up dust what if someone is eating? I thought they had those little push sweepers? This chick is sweeping dust and dirt right around with a broom…
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March 2024 by Jim bob
Went to this place for lunch to get a pizza and ended up receiving the worst customer service I have ever seen. Our food took an extremely long amount of time and to top it all off, the manager approached our booth asking to leave even though we were patiently waiting for our food. The food was cold in the middle and extremely poor quality compared to other Paneras. I hope that the management can get fixed so I can finally enjoy some Panera. Unfortunately will never be eating here ever again at this establishment.
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February 2024 by Silvia Chang
Coffee and bread are delicious,It is also a good place for meeting.
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February 2024 by Brian Weltmer
Took over half an hour for To Go order to be ready.
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January 2024 by David E Gomez
Love the coffee there and bagels.
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December 2023 by Ethan
We had such a disappointing and terrible experience. We came in with my sister, her fiance, my grandmother, my parents, my younger brothers, and some other friends. Everyone except my two brothers ordered from Panera. My brothers, who brought in other food wanted to sit inside with us to spend time with the family and because it was pouring rain outside. The manager, David Goodall, made my brothers leave the restaurant even though they were almost done eating.David Goodall was very rude and he did not deliver good customer service. It must have been a lack of management training.The food is also not worth the price either.
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December 2023 by segomo5
Broccoli cheddar soup is delicious! Started buying it at Costco and eating it weekly. Love it!
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December 2023 by Jung M Kim
Great staffs and tasty
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December 2023 by Aziz Jlelati
Great
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December 2023 by Nily S.
The size of half a sandwich is about 3 inches and the price is over $10.00, if I knew that's the size I would have gone next door to Cava and get a whole size of a pita sandwich for $2.00 more! I had to wait for a long time to get my sandwich and see on the monitor that at least 4 people whose names were under my name be pushed up, when I complained to the manager he said if you want I can give you a refund and you can go somewhere else!!!!!
