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February 2024 by Maureen K.
Bakery service department is always at lunch and unreliable. I waited over 30 minutes for someone to come to the bakery department so I could order a cake on a Wednesday. I asked for the cake to be ready by Friday afternoon, so more than 24 hour notice. When I arrived on Friday afternoon, I had to call the store for someone to help us (3 people waiting in line for over 30 minutes). He could not find my half sheet of cake! He kept searching and calling the manager for help. Later he found my order slip which she wrote Saturday pick up! There was nothing else I could buy to replace the cake for my party. I called back when the bakery manager was working. She could not understand what the mixup was and continued to waste my time. I asked for a discount on a cake for another event and she offered only $10 off! Complete waste of my time and won't waste more time dealing with unreliable people. If you want a cake for a day after your party, go with Pavillions.
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December 2023 by John Myers
Manager Michael G blocked off the store entrance 45 minutes before closing on Christmas day. Drove 20 minutes out of my way to the location to replace a rotten prime rib. Michael claimed he was letting employees go home early what employees? There's no butcher, and I have to self checkout at the register. Will never return to this location again. 0/5 stars
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December 2023 by Linda J.
By the deli area, they have an Asian food store, where I ordered Chicken Fried Rice and they made it to order as I watched. It Was DELICIOUS !!! and it was a lot of food. I could easily get three meals out of my one order. Very pleased. Great service and great "take home" food that I didn't have to cook. Thank you !!
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December 2023 by Roberto Dinero
This is truly a decadent store. They’ve got items here that I wouldn’t have jumped of seeing anywhere else plus the customer service here is outstanding, prepared to have a fancy environment all around you and all the food items that you could ever imagine in more I truly can’t think of a thing of how, and what I would complain about here it’s a little slice of heaven honestly.
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December 2023 by Angel Martinez
Great quality products, that are hard to find in your average store.
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October 2023 by Willy W.
Checkers talk to each other and ignore the customer. Ppl working in the Produce all have bad attitudes. Overall horrible customer service. Including baggers who are awfu. No wonder the self checkout is so busy. BTW many items with no price tags on the shelf. They do win an award for most tattoos
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September 2023 by mechelle w
I was shocked. I moved over here 3 years ago been going to this store since. I finally get out of my house because I have a hairline fracture. I was shopping in a scooter. This worker who passed me give me a dirty look. I don’t understand what was wrong. I wasn’t using the scooter inappropriately. Then started to check out him and girl coworker were staring at me the whole time. He finally approaches my friend who has a little boy. It said I remember you guys! They were excited for moment until he said because your son likes to push buttons and stand in front of the doors. How inappropriate was this comment. My friend laugh because she didn’t feel comfortable and even apologize. He didn’t need to act like this! His name is Jeff by the way! It crazy how people like him get hired and represent your store.
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September 2023 by David C.
This is the definition of what's wrong with every supermarket now in days. This place is the worst, they had 8 people working, and the supervisor on duty has no idea where the supplies to inflate a balloon are? Are you kidding me? How unproductive, unprofessional experience. She claims that the department is only open from 9 to 5pm. They have no signs of such a thing. All the employees at front were looking at me like if I was in the wrong for asking them, if they can inflate a ballon for my 5 year old daughter. Extremely bad experience, with a store that is design to be better than an Albertsons. Thankfully there is a Ralph's down the street that even though I showed up pass 9pm they were able to help. Hope this store closes once again and they bring some people with good customer service skills.
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August 2023 by Sharon U.
Do not come here!! I am very upset that a man with piercings stopped me as I was leaving the store and asked what was inside my purse? Assuming that I stole!! Absolutely disgusting especially when I did nothing to even give off the impression that I was stealing!! I simply walked in the store with my sister, we used the bathroom first and thought if we needed anything in the store while looking at the plants but in seconds I noticed a man staring at us at the exit, I found it weird and uncomfortable but then I realized it was a worker so I didn't think much of it because it was almost closing. Then I was exiting and he rudely stopped me demanding "what's in the bag!" What?! I replied of course saying "my thing?", he then checked my bag and of course there was nothing!! He apparently assumed I stole! Are you kidding me! This happened a couple days ago I was going to let it go but it still feels very offensive!
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August 2023 by Paul M.
I witnessed an employee coming to a manager explaining that someone shorted the self checkout by a small amount (paid most of it, leaving like $5 or so due). The manager, in front of me and other customers, picked up a charity donation jar that was at the register I was standing at, stole money from the jar, and used it to pay the balance due in self checkout. No shame at all.
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July 2023 by Hans Lee
Phone reception very bad and wifi very slow, hope they can improve, I just wanted to download their app and save, it took 30 mins.
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July 2023 by Antonio Neves
Great supermarket, clean and organized. Very cold inside, you feel inside a refrigerator.
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June 2023 by Karen V.
I went in to the store to order a cake with a napkin that I wanted it to match. Initially the baker didn't think she could do it because they usually only decorate with flowers. She went in the back and tested making an ice cream cone and it looked great! She said she would do it!! We picked up the cake yesterday and it was beyond my expectations both taste and the way it looked. It was exactly they way I ordered it! Thank you so much for making such an amazing cake!!!
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June 2023 by The Artist Nanz
The three stars are each for the meat guys, the seafood guys, the pharmacy and the bakery person. Each of them provide superb service and are above and beyond the only reason I even continue shopping at this store.On the other hand the check stand people... not so much. Customer service is somewhat lackadaisical and in some cases the people are downright rude. Especially when it comes to bagging. Sometimes I need help, and I get covid makes that hard but a little help when i have big purchases would be nice, this store used to do that too, but ever since they had these new hires,I noticed a large drop in helpfulness.The florists also have crummy attitudes and the few times i have ordered roses from them, the plants either had thorns or they sold me extra stems, or the flowers had broken stems. Not cool.Poor attitudes aside, its a nice store, and like i mentioned, the meat/fish people, bakery, and pharmacy are awesome. but I self check out a majority of the time here for a reason and avoid buying anything else herr.
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June 2023 by DJ Solstice
Far far superior to any grocery stores in the area. Just quality stuff here. Many cultural finds you don’t see in Ralph’s or others