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March 2024 by Shanna C.
This is by far one of the best locations. Efficient, quick and helpful. I had to drop off a sample here this morning and the staff remember was helpful and took it back to store it properly right away. I was worried it would be mishandled but they did a great job of understanding the needs of the sample. Also my mom prefer this location. She has small veins and they never hurt her.
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February 2024 by Arvind S.
Amazing efficiency Ashley! I came for my blood test bright and early and the test was completed in less than 10 min. You also kept my mind off thinking about testing with simple chit chat. Quest has really nice staff.
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January 2024 by Bryson Thill
I was worried when I saw a 2 star rating when driving there, but my experience couldn't have been better. Easy self check-in and my name was called promptly. The technician made friendly conversation and was clearly sensitive to the fact that patients might be uncomfortable. The whole process took no more than 15 minutes.
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January 2024 by S C
No wonder this place have 2 star! 2 star is even too generous. I wanna give -5 if there is.Horrible service!!!!The lady name Ashely was the one who help me. She is so lazy and didn't wanna explain and she wanted me to do everything by myself. What an attitute! She is horrible! Go find something else! She is notqualify to work with patients.Quest! Your compnay need to train your employees in better way
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October 2023 by Mingyi Xu
Worst nightmare if you are looking for blood testing. Alexander me three times and barely found the right spot.Horrible attitude and it’s a shame for the healthcare
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September 2023 by Joshua
No customer service and walk ins are not welcome at all. Waited an hour and a twenty and there was no mention of nothing. I wasted my time here
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September 2023 by Hogai&Onai Yaqubi
Worst experience. My mom had her appointment at 12:30 pm. Got there at 12:15 pm checked in. No one was in waiting area. 3 people came after us.The lady came and took those three patients that came after us. She totally Ignoring us. After 4th patient I got upset and asked her about my mom. She said oh her name is not in screen. I said no she is the first name on screen. She said oh I don’t know why. That was her answered and walk away. Then there was a very nice guy came and help us out.I think she just did know to say her name so she was ignoring her. Because of her ignorance I was late 30 min to my work. No point of appointment if they don’t want to take care of you they will not going to call you.
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July 2023 by yasmina kourosmehr
This people remove you from their appointment and then add you waster your time and after 20 minutes they tell you we don’t get your insurance
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May 2023 by JENNIFER V
I get that mask mandates will be dropped soon, and people want to feel repressed over masking, but the fact that the phlebotomists are unmasked when there can be immune compromised, or cancer patients visiting is unbelievable. My phlebotomist was unmasked, I have an autoimmune disease. She started coughing, and didn’t even bother to cover her mouth. Disgusting. I asked her to please mask, because I didn’t feel comfortable with her coughing in my face while she was drawing my blood. She then put one on. Prior to this, while I sat waiting for my appointment, noticed an elderly asian man was confused about something, and another phlebotomist was extremely rude and short with him, raising her voice. What was the point of this? The elderly man wasn’t raising his voice, or causing any nuisance. Needless to say, I won’t be returning here in the future.
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January 2023 by Debbie J.
The way they take patients back is a little wonky. Some people who had later appointments were taken back before those of us who had earlier appointments. But once I got to the back office, Kayla was my phlebotomist and she was A+ AWESOME!!!Super sweet, gentle with the poke and very friendly. I would have her do my lab draw again! Thank you Kayla!
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January 2023 by Saeed Zarrabi
Sara was great, she helped me with signing in, she filled the paperwork quickly , I did feel no pain at all, she was so professional, I didn’t have an appointment but it took me less than 10 minutes in And out of this place.??
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December 2022 by Bharat
I will never go to quest, at least this location ever in my life. Never have I ever felt this much pain while withdrawing blood sample, that's too for one vial only. This lady was really not trained, had to do it twice and with the same amount of pain as never before. No matter where I went before everyone said that my blood withdrawal was always so easy and it was always easy to find my veins. it is still paining after three days, I am 100% sure she didn't go thought the training or was not a good student to be able to learn the skills.Please avoid them
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December 2022 by Amado Carino
Very organized and efficient lab. Been here quite a number of times without an appointment and was tested on time all the time, as long as you come in early in the morning. Having an appointment is encouraged though so you don't wait for a longer period. The check-in system is amazingly efficient and user-friendly.The facility is clean, lab personnel are very accommodating. Parking available.
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December 2022 by Tunc Raif Elmas
A laboratory full of extremely bad and unsympathetic employees.First of all, their system is a mess.If you are going to provide only service to those who have an appointment, why do you keep the standby service on? Nurse Said “ You can wait all day , I can guarantee “-10
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December 2022 by Walter Tien
The first time to visit this lab in Laguna Canyon Road, Irvine. Debra did the lab jobs for me. She is very professional, both technical and great attitude.
