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November 2023 by Kristin Leigh M.
If you have a huge room for which you're looking for future... you might find some here. I, on the other hand, was looking for a small loveseat for home office for a condo. The furniture they had here was likely bigger than the entire room I was trying to put the loveseat in... in fact, the furniture was far too big for even my living room. (Note: I have been to regular Restoration Hardware stores and did not have this issue.) I was also unimpressed with the service, or lack thereof. No greeting, no checking in with me, no... nothing. I appreciate it when salespeople leave you to wander around, but I kind of felt like I was an inconvenience for even being in the store? Even if I did have the space or they had smaller pieces, I don't think I'd come back for that reason. I'd rather give my business to someone who wants or appreciates it. 2023: 60/100
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October 2023 by fred m.
Poor customer service experience here. No one around to ask questions. Sales associates walking around but never asked me if I needed help. Some good furniture items here mainly the cabinets. But generally overpriced and off beat. Won't be coming back
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June 2023 by Rebecca Walton (Rebecca)
I like the service here. For example. I'll see a piece of furniture that I like in the showroom in costa mesa ca. I will call my salesperson in the outlet and have them look for the piece if they currently have on the floor. They will quote me a price and give the condition of the piece. If they don't have it they call me if they get one in. The price can be negotiated based on the pieces condition. There are good at what they do. It helps make a personal appearance to find a associate that you can count on. It all depends on your wait time. Sometimes it takes to Months get what your in the outlet. They also will call the other stores if you want to go there instead.
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May 2023 by Arezou Goshtasbi
It is a pleasure to work with their designers! Quality furniture. Great white glove delivery.
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February 2023 by Mike L.
Shout out to Skip and Ivan. Above and beyond in the customer service department. They both showed incredible patience while a sorted out my rug situation. It's nice to see you get the same caliber of service here that you get at the regular galleries. A quick nod to Christina (sp?) for displaying a great sense of humor last year. She spent over 1/2 hour with my wife and I only to have us slam on the brakes at the last minute. A lot of people would have held that against us but not her. I guess that's why she runs the place. I'm not really an outlet kind of guy, but for some reason I love this place. It's like a treasure hunt every time I'm there. The inventory changes daily too. What more could you ask for. 5 stars all day. Thank you.
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February 2023 by Jessie S.
Way overpriced, sometimes damaged items. Only the Uber wealthy can afford these items. Did not feel like much of an outlet. The salespeople target you based on whether or not it looks like you would buy a $16k couch.
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November 2022 by Mister K.
If you are looking for a good quality and looking furniture and at a great price, look no further than RH outlet! We were served by our friendly sales staff named Christine (Yoshi) and Maha as well. They helped us understand even the care of their products. Try this place out!
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October 2022 by Mike W.
Picked out few furnitures at unbelievable prices. We purchased more at Irvine location so it can represent for all RH outlets around the area. We got 5 things here at about 60% to 80% below original prices. Beautiful dining storage table with little chip but now looks new with little paint job. Original price about $3700 but we bought it for $1400. Also, purchased smaller matching dining storage for same rate without any damage. We kept on going for few weeks until our house was ready to move in.... We also got beautiful bed frame, bedroom drawers, coffee table and additional little things. Our house looks beautiful with these added RH furnitures. Sales people were all very friendly at all RH outlet locations.
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October 2022 by sheik sattaur
Very disappointed. This place is not at all like RH stores. The furniture they sell here is damaged. I thought it maybe things that didn't sell. Nope this is for most broken or weathered items. It's also very difficult to find online. It's like even Restoration Hardware is not to thrilled with there outlet. Don't get me wrong I wasn't expecting it to be decked out like RH. I was looking for quality products and it's a big step down from quality.
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October 2022 by Lisa Tackmann
Customer service is not very good at this location. I just called the Long Beach location in search of piece. Talked to amazing store employee who helped me in less than 5 minutes.I called this location and I have been on hold for over 45 minutes so far. No follow up that they might have been caught up with something. I won’t be recommending this location unfortunately.
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August 2022 by Molly H.
This is a really nice RH outlet. All of the things they sell are in like new condition which is a big difference from Long Beach. The store is HUGE & wide open which makes for an anxiety free shipping experience! It's also very well organized, so it's easy to see what you're looking for as soon as you walk in the front door. There is a huge parking lot right in front of the store that makes it super easy to get in and out & especially easy to load your purchases. The whole staff is so friendly and welcoming - I cannot explain how nice that feels. It's a much different vibe from the LB location. They get new stuff 4 or 5 times a week so if you don't see what you're looking for you can check back until you're successful. I subtracted two stars because of how much the prices seem to have gone up. I understand that the economic situation has caused that to happen everywhere, but these prices seem to have gone up an extraordinary amount. Before Covid they used to have sales on certain categories of merchandise all the time. So if you needed a bed you could just wait until all bedroom furniture was an additional 30% off. Now they don't do any sales anymore, which is pretty disappointing. Between raising the prices & eliminating the sales it's become a totally different store. For example- the last time I was there (which was about 2 weeks ago) the leather sectionals I looked at were all over $15k. It's a great store but to call it an outlet is kind of laughable at this point.
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August 2022 by Robyn R.
They are super helpful and very customer oriented. I appreciate going in to the outlet and feeling that I'm in a retail setting
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August 2022 by Cece C.
I love this place. Service: Greeted warmly. I'd give their customer service an A+. To the lady who chatted with me, brunette, she was adorable, helpful, friendly. Quality: Superb. I'm going back
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August 2022 by Edgar Mendez
Great selection of furniture. The store is well organized and neat.
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August 2022 by Elisa G.
This is a huge store that looks like a furniture graveyard. Not a lot of practical things to buy and definitely not 80% off as advertised. Most items are 30% off which is still way too expensive for the merchandise available. I wouldn't rush back here and we were not overly impressed. Just okay.
