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December 2023 by Ginger E.
I deeply regret my highly disappointing experience at this particular Rite Aid location. Today, I visited to pick up my medications, expecting all six of them to be ready for collection as previously indicated. Unfortunately, my regular Rite Aid near my home ceased operations, necessitating my reliance on this alternative branch. In stark contrast to the exceptional service I had enjoyed at my former pharmacy, I found the overall experience at this location to be distinctly unprofessional and argumentative. To my dismay, both the Pharmacist and Cashier completely ignored my presence for an extended period of ten minutes. When I finally attempted to engage with the Cashier by saying hello, I was met with a disapproving look and an argumentative response. She insisted on calling me when she deemed it convenient, and our interaction quickly escalated into an unnecessary disagreement. As a result of this profoundly unsatisfactory encounter, I have reached the decision to redirect my business elsewhere. The exceptional friendliness and efficiency that characterized my previous Rite Aid experience are sorely missed, and I seek a pharmacy that can meet my needs with the utmost professionalism and respect.
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December 2023 by Lex L.
Six people in line, and only one cashier. No other associates to be found on the floor.
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November 2023 by Virginia Y.
Worse pharmacy! And I NEVER write reviews Lol. They are constantly short staffed. They are often out of stock on meds and since they never answer when you call to check status, you basically get nowhere. I have no problem with the staff as they are friendly and professional but they really need to hire more people.
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September 2023 by Jeff H.
Went to get a Covid shot today. I told the person at the pharmacy counter that's what I wanted. The person said I would need to come back in 30 minutes because their person who does the vaccines is out to lunch. No problem, I return in 45 minutes, fill out the paperwork and go back to the counter. Then I'm told they don't have the Covid vaccine. Just clueless. I need to find a competent pharmacy.
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August 2023 by Sabrina G.
I love this location, it's always a great experience. David was so incredibly helpful today. He could tell I wasn't having the best day and he went above and beyond to help me. I felt so welcomed and it truly turned my day around. It's so hard to find kind people these days it feels like. Thank you David for being so kind!!
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June 2023 by N. B.
*cough* ... no drive thru. Do I really need to type until that thing below allows me to post? Yes? Ok.
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May 2023 by Helen Ho
the 2 pharmacists, Jen & Dr Tran are super helpful. They give spot on medical advice & save people money.
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May 2023 by Kimberly C.
Im Changing Pharmacy !!!! I have a major complaint with the pharmacy.I'm the patient who are they to question the meds My Dr prescribed to me? They literally question me as if I'm Criminal! They need to take a step back! all the years I've been going to pharmacies I've never been questioned about my medication's They have any questions they need to address my physician.
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November 2022 by Drake B.
The lady working at the pharmacy that answer the phone tonight was very rude and not helpful at all and just gave sass to my girlfriend the entire time. When I called to transfer that prescription over to a different location way before it was ready and in a very rude way she said they have to take it off the shelf so the other location could put it on the shelf when my girlfriend repeated the question and asked if they had to take it off the shelf or the other location she responded in such rude way saying yes that's what I said! I promise you there's only one nice person that works there and sometimes I'm lucky to have her answer the phone instead of the other two that are just pure rude and need to learn how to speak to people the right way and not say something with so much sass
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November 2022 by Leila B.
This Rite Aid's pharmacy is awful. They always take forever and there is always a line. Do not suggest going to this pharmacy. They also will tell you your prescription is ready when it is not. I have gone to this location for 15+ years and it's just gone down hill.
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November 2022 by Al P.
I was hoping you'd take the feedback more seriously instead of redirecting your customers to another platform to voice out their concerns... because that just doesn't work.
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August 2022 by Isabel I.
UPDATE 8-17-22: Had to come here again for my boyfriend's prescriptions. Waited in line behind 5 people, for about 10 minutes, before another guy shouted about there being a line. Another woman (not any I've seen before) came out and said "oh, is there a line?" He said "yeah actually there's 7 of us." Seriously? Then I get to the front and the tall woman from last time literally let's some random woman PHYSICALLY GET IN FRONT OF ME and then start talking to her in another language. Tall woman didn't tell her anything and I told the lady "excuse you, there's a line." She yelled at me about how she was on the side and needed to talk to the pharmacist. I told her I didn't give a shit, so there's that. Tall woman didn't greet me or anything just said "birthday" and I told her. She didn't look at me or anything. I'm not surprised but still, if you hate your job then get out of it. ---------------------- ORIGINAL REVIEW: Been coming here for over two years and while the store is just an average convenient store, the pharmacy is awful. I have to refill the same medications once a month and they're never ready on time. I call ahead and either get put on hold for so long they hang up, or they give me the wrong information on the phone. More often than not they just put me on hold for a few minutes and then hang up on me. I came in a few days ago to get my boyfriends prescription filled and they told me it'd be ready in 2 days. I call today and they do the hold/hang up thing so I just decide to show up. He's filled medication here before and has up to date insurance in their system, but the tall pharmacist tells us his insurance doesn't cover it. Well, that's not possible because it's been filled here under his insurance before. I ask them what insurance is on his file? They give us a name we've never heard of before. Is this not some kind of HIPAA violation? Who else's medical information is being switched up in their system? What if I ended up paying all this money for a medication that I didn't need to, because they somewhere down the line updated his information without confirming it with him? Would I have been reimbursed? Doubt it. After clearing that up she told us the price and said to have a seat and we'd be called. We waited 20 minutes. I ask her how long? And tell her we have things to do, I can come back later. She didn't even look at me and said "just a second" and then turned around to restock a shelf. I checked to see if the shorter pharmacist was working on the order, she wasn't. I asked her again, like 10 minutes? She didn't look at me, just "give me a second." At this point I'm running late so I tell her I'm going to come back later. Again, doesn't look at me or answer me. I said it louder and turned around and walked away, and she yelled out "I'm bagging it right now!" Well that would've been nice to know when I asked you not even five minutes ago to give me a time frame, or 30 seconds ago when I told you I was running late and needed to leave? I understand when you're in a job you can have a lot of tasks to do at once, I do. What I don't understand is the pure nonchalance and lackadaisical approach to dismissing your customers and their sense of urgency. Also, another guy asked the pharmacist if she knew of any other medications like (medication name). She said "I don't know you should ask your doctor." Just in general not helpful at all.
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May 2022 by Sadia K.
Great customer service by the pharmacist. She went out of the way to give me discount, I really appreciate it.
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May 2022 by Phil J.
For the most part the staff is very nice. But the pharmacy counter is staffed by very incompetent and rude people.
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January 2022 by A C.
Went get my covid vaccine and oh man it's the rudest service ever. The woman with glasses at the pharmacy register was incredibly rude and condescending