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November 2023 by Scott A.
In my experiences, these guys are a 100% class act all around. Now, I'm definitely not a car dealer guy--not at all. Car dealers have always just been a means to an end for me, and I've just never quite trusted the sales side nor the service side. So its only fair I give credit where credit is due.I bought a new truck from them a few years ago, and the sales process was as close to flawless as it comes. And I've taken it back to Simpson for every service need that has come up. I feel very taken care of.Recently, an issue came up that I honestly could not be sure whether the dealer had made an error or I had wrong information. Minutiae was not a factor, the only thing that was important to management was that the customer came across an ambiguity that was related to service and safety, and they took ownership, handled the problem. No finger pointing, nothing, just looked at fairness and customer peace of mind.AWESOME way to do business. I trust them 100%.
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November 2023 by Asim Latif
Service advisor seemed a bit off and could certainly work on his customer service skills. While the dealership itself seemed ok, the service manager seemed to have some kind of attitude problem. Remember, I'm the one bringing in business and you're not doing me any favor.Hopefully will ask for a different advisor next time and update the review if needed.
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November 2023 by Catherine A L
Todd kept in touch with me, the text is convenient but an important text was not showing that he was waiting for. I was getting used to your system, it caused the car to be kept over the weekend. That could have been better communicated.
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November 2023 by Tina Zukoski
Phil is so pleasant to work with!! He has been the best service advisor I have had since bringing my car there to be serviced. He goes above and beyond to accommodate your needs.
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November 2023 by Rebecca M.
Five stars for the entire team! After a months long search for the perfect white Tahoe, I finally found one here. Karl was so helpful throughout the entire process. Excellent communication from him, without being too aggressive or annoying, which is often the case at dealerships. I also had a trade-in that I completed with them. Darren led this process and was also great to work with, despite the challenging title situation I had. I would buy from them again and highly recommend Simpson Chevy.
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October 2023 by Travis O.
My Chevrolet Volt check engine light came on last week. A check of the Chevrolet app showed there was an error with the battery. Took the vehicle to Simpson Chevrolet and was informed they would need to submit a work order request for the battery. 5 days later receive a call back saying it was a "glitch" and the error code has been reset. Cost me $250 for them to reset an error code for a "glitch."
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October 2023 by Stephanie F.
I just bought my car today and Joaquin was a big help an was very patient and was able to work with what I came with an went above and beyond for me I recommend too come here I will be back for another car very soon and can't forget raven he was awesome everyone here is great an puts in work
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October 2023 by Nicole Ankenman
Bought my new Chevy Traverse from the Irvine location. Victor was our salesman, he was great, we met him one night and really liked the car. We went back a few days later and Sean was the manager that made sure we were taken care of. Everyone was dressed up, it was picture day☺️. We were greeted by every employee and not pressured. Also after buying the car, they make a donation to the charity you choose ?. Love my new car !
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October 2023 by Cordelia Miles
They were wonderful! Todd Ross helped me figure out what's due for my car and didn't pressure me whatsoever to get it done, allowing me to take a look at my schedule and decide on my own when or even if I would like to do the items. I was very appreciative of that. Very respectful and helpful team. They all worked quickly too! I was in and out in good time! Thank you!
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October 2023 by Lauren Nakamura
I went in last minute late on a weekend and the staff were extremely helpful! They addressed my concerns and were understanding when I had to move forward with different options. Props to Brainy for his honesty and patience! Hands down, one of the best experiences I’ve had at a dealer.
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October 2023 by Benjamin W.
Where do I start.... I took the car in for a smog ,didn't pass .So I had some codes to take care of ,well only the dealer can take them off.so at first there like you need to do this to the car before we can honor your warranty .I thought that was weird. And they were charging me 785.dollares dealer here is a rip off . So I didn't have 785 for a tune up.so I have a friend of mine do ,his a master macanick at jagure dealership.i take the car back to see if there going to do what they said .no but because I didn't get the tune up there ,now there trying to bully me into buying something else .before theywere charging me half of 1499 and if i dont pay them my car won't get smogged . Has anyone else been bullied buy this dealership as well? Don't hold back it's ok to tell the truth it's time we speak up
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October 2023 by Ray D.
Great experience today purchasing our Chevy Tahoe with Joaquin. Great guy. Never felt too pressured but he did a great job following up and making our family a priority. The finance guy was also so so so sweet and friendly. Solid team here. Would recommend.
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October 2023 by Michelle L.
I normally hate the car buying process, but my experience in purchasing a Chevy Bolt EUV at Simpson Chevrolet in Irvine was thoroughly enjoyable--and I got a great deal on a beautiful car including a 100,000 mile/6 year warranty. Thank you Mike in finance for working to reduce my interest rate and changing the 36,000 mile warranty to 100,000 mile warranty. Thank you Elson and Martin for working with me to reduce my time spent at the dealership and having the purchase papers prepared before I even arrived. Elson did a great job walking me through all the features in the car, I left with a good understanding of everything--and I'm no tech genius. The vibe in the sales department is happy, relaxed, polite and professional. I generally don't write reviews on Yelp, but in this instance, I had such a great experience I wanted to give this dealership the credit it deserves.
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September 2023 by Jesse Avina
Wow! What can I say, Huge special shout out to Victor Hernandez! He made my buying experience amazing, drove down almost 40 miles to this specific dealership to see the vehicle I saw online. Never felt pressured into anything I didn’t like, super easy to work with, he was completely transparent through the whole deal, and was super informative versus the last dealership I had visited prior to this one. Almost felt like giving up on trying to purchase a vehicle through a dealership before I met him. I will definitely recommend friends and family to him and this dealership in general. Thank you Simpson Chevrolet of Irvine. If you’re looking for a new or used vehicle, you won’t regret visiting this dealership.
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September 2023 by Taylor Z.
Just purchased a new Silverado from them. Worked with Joaquin, who was a great salesman. I contacted 16 other dealerships, shopping around and trying to make the most informed decision. Found a reasonably priced truck elsewhere, but Joaquin worked with me to get the Irvine truck closer to that mark. Ultimately went with Irvine because of his great service and follow up. He didn't pester like other salesmen or give me that slimy feel. The day we went to pick up the truck was a bit different in service. Still good, but they knew they had the deal and they were ready for us to sign papers and get going. My husband is still waiting for that coffee they said they would grab lol.Happy with my truck so far and the service leading up to the sale with Joaquin, so 4 stars!