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February 2024 by Jim P.
You learn about a bank's friendliness and its customer service team's flexibility when you screw up. I give Sunwest and Abdiana Garcia an A+ grade on both counts, and plan on using them for all my real estate loans going forward. Having owned a business and multiple commercial properties, I have used several banks over the decades. Their service quality and flexibility has varied widely. Sunwest, on the other hand, has always been there for me. When I recently messed up and sent an important notice to the wrong address and thus was weeks late with a critical item, Abdiana went to bat for me. She dug into the matter, took my side, and bent the rules my way. My experience with bigger banks has been the rules are the rules no matter how long you have banked with them. Denise McCanless also helped me out, so work with both Denise and Abdiana if you can. I plan on going to Sunwest, Abdiana, and Denise for all my real estate loans going forward, and recommend you do the same.
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July 2022 by Thierno Diallo
(Translated by Google) why is it closed(Original)Pourquoi c'est fermés
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May 2022 by Evelyn Harper
Worst "customer service" - you can hardly call it that - ever. There's a 'contact us' form on their site that they don't reply to, sent a letter - also ignored. Can't wait to refi and get away from them.
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April 2022 by Christopher D.
Not very nice people here. It's easy to be fake nice. I would stay away from this bank. I would give zero stars if i could.
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July 2021 by Julie Lee
Had such a great experience with Rogner. My refinancing needs were a bit more complicated than normal, but Rogner made the process as seamless as possible. He was extremely helpful every step of the way, from always being readily available to answer my questions (even during off-hours some times!!) to making sure that he addressed all my concerns. Definitely recommend working with him!
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March 2021 by Doug W.
In almost 20 years in business, I've dealt with several "business" banks in Southern California. (US Bank, Bank of the West, City National Bank, Comerica). None even COME CLOSE to Sunwest Bank. Whether it's obtaining a PPP loan, day-to-day online banking or special requests in the branch, they are fast, efficient and 100% customer-focused. Kevin Fisk, Bridgette Loya, Lacey Lane and the rest of our team are experts in their respective departments AND completely committed to customer service. Sunwest Bank has quite obviously developed a culture of caring and excellence. For our small business (27 employees, based in Irvine), Sunwest is the perfect banking partner.
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November 2020 by Brian
I wouldn't trust Sunwest with a turkey sandwich let alone my money. The executives are a bunch of lying cheaters and this bank deserves to fail.
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October 2020 by Sridev Satpathy
Arnold is a Rockstar!!As a first-time homebuyer, there is so much unknown. Arnold was very patient and mapped out the whole process in detail before we started so we could make informed decisions. Arnold earned my trust from day 1. He was transparent and clear about his offer and exceeded my expectations! During the lending process, everything was done on time and always made sure to explain what each number means.Highly recommend him if you are looking for lending options.
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September 2020 by Dave Park
Rogner is incredibly knowledgeable, honest, emphatic, considerate, patient and timely. Just an incredible professional. I would work with him and refer him over and over. Thankful to know him and able to trust someone in such a specialized field.
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August 2020 by Joaquin Ruiz
Mr, Rogner Park provided great service, the reason is because a simple, hones and respectful person
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June 2020 by Ideal Beauty Skin Clinic Misti Barnes
The worst customer service. I set up my PPP through this bank. After taking out a bunch of fees for setting up my account, they told me i wasnt "elligible" for ach - why, it was never explained. So, I ordered some temporary checks, because I cannot seem to get a straight answer about how to set up payments.THREE times they said they were overnighting checks that never got to me. I have never had any problem receiving mail at my place of business, but the ones from Sunwest have all been lost. SURE! Aside from being generally rude and uninterested, Jessica, the supposed bank manager never offered any apology or accountability for the checks not being set. Nothing. And, she hung up on me. When I called back they forwarded the phones.
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April 2020 by Emily Mantilla
I got hung up on a Sunwest Bank Representive, Cheyenne, after asking to speak to her supervisor. I called again at the same number, and was speaking to a representative in Ohio, who gave me Cheyenne first name but not her last name to make a complaint. Some representatives at Sunwest Bank are very unprofessional and rude, especially in these difficult times. ZERO STARS.
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April 2020 by Luke H
During the CARES act, Sunwest Bank advertised they were taking new accounts to assist small businesses with PPP loans. My bank was not providing these loans, so I immediately completed an extensive application through the online system. I received one email confirming the new account application was submitted, and then have been unable to get an update for over a week and a half in opening a simple small business checking account with them. No emails have been responded to, and now I have missed out on submitting a PPP loan application because they have delayed so long with opening an account. That's an immense amount of money lost because of this extensive delay on the part of Sunwest Bank.If you are looking for a small business bank, take this experience under consideration. I understand that this recent situation has been overwhelming for businesses and banks alike, which is why most banks were not advertising that they would take on new accounts. Sunwest Bank was explicitly advertising that they were able to submit applications for new accounts, but did not come through even in opening the account.**I will update this review if/when I ever hear from Sunwest Bank. If I do not update the review, assume I have not heard back from them.
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October 2019 by Renee A.
I hope I'm reviewing the right location. While all the Sunwest Bank employees that I spoke to were helpful and polite my 5 stars is specifically for Terri Hamilton in the HOA department. We had trouble with our previous management company and changed over to a different company. Our previous management company gave us no info on our bank accounts and refused to help in a smooth transition. Our bank signature cards were not up-to-date because of the previous company and we needed to update our accounts. Terri solved our very serious issue in 1 phone call. Thanks Terri! - Newman Terrace HOA
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May 2019 by Jeremy B.
If you expect any level of customer service DO NOT use this bank. You cannot get online statements, they will not respond to emails, phone calls, they will tell you they are going to do something to your account and it will not be done weeks later. After you ask about 3-4 times they may get it done but probably not.
