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February 2024 by Nathan V.
Extremely rude workers here. Right off the bat started to make snarky remarks and your employee Mason thought that he knew everything, claiming that my trade in would be worth $50, went to another Tmobile and they didn't give me any trouble AND I got $1300 off of my new Samsung S24 Ultra. Definitely go somewhere else where you'll be treated with more respect.
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February 2024 by Juan Medina
Came into the store to inquire into getting t mobile and the staff, Raya and Mason, were very helpful with getting me switched over! Would definitely recommend them to anyone looking to switch!
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February 2024 by Sam Strayer
I went to the store today as I was having a sim card issue. The young lady that helped me handled the issue but, sadly lacks the knowledge of dealing with customers. When I presented my drivers license she said, "Wow, that doesn't look like you... it looks like your son". In front of my family. Additionally asking me if I was over the age of 55. I'm 48. Sadly, lack of social training and some of our younger generation lacks the ability to engage and use tact. She had no clue that she was being rude and lacked the ability to read the room. I asked many times just please help me replace the damaged sim card. She tried to help me change my service (without knowing which plan) and then shamed me (words they use now) for my age and embarrassed me in front of my family. Totally ridiculous and sad. She probably had no clue as most youth don't as they speak out of one side of their mouth with remarks about age and looks but immediately jump in when they feel shamed or get their feelings hurt by remarks about trivial things.I will follow up with corporate and continue to push this issue as I'm tired of people being rude and making comments in a vacuum. Not acceptable
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February 2024 by Anarchy Tools
I went into the store on a magenta plan and they told me I could get a new iPhone 15 Pro Max for about $26 a month and they hooked me up with some trackers and cases for really good deal I’m really really happy that I went to the store they were super knowledgeable and helpful the new store manager and his associate Raya are amazing!! My bill actually dropped my bill $3 and all the new benefits.
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January 2024 by Danielle Winters
If you need to upgrade your phone or are in the market for a new cell phone plan, look no further than the T-Mobile store on Campus and Bridge. Jacob was fantastic! He was extremely efficient, professional and knowledgeable. Without asking, he reviewed my current plan thoroughly and offered me several ways to take advantage of different promotions to save money! In fact, when I was in the store, another customer of Jacob's from the Buena Park location came in to thank him for his service that he had provided to him a while ago. This just goes to show exactly how knowledgeable and helpful Jacob is. If you visit this location, ask to see Jacob. You won't regret it!
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December 2023 by Hunter Taylor
Needed a new screen protector after a recent bender in Reno. Jax was eager to help me, almost shoving other associates out of the way to jump on the opportunity. I asked if he could put the screen on, to which he happily obliged. We talked about the new Godzilla movie and he gave me a recommendation for a restaurant nearby, was very yummy. Very much satisfied with my experience at T-Mobile.
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November 2023 by Alena Wang
Jae is amazing manager! He is super nice, friendly, helpful! We always come back to this store to be helped by him for all of our T-Mobile business account needs.
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November 2023 by Caitlin Snyder
The store was clean and everyone was so polite and helpful. The manager was really friendly and he really made sure all my needs were met. Extremely satisfied in my visit here and will be coming back for sure if I need a new phone. Thank you!!
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November 2023 by Michael Snyder
This location has great service and a good crew! I received knowledgeable help from everyone I met and was even made aware of a veteran’s discount I was eligible for which is saving me money every month. Thanks guys!
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November 2023 by Bruce Blumberg
I have been here a few times to upgrade phones and plan. Raya was extremely pleasant and helpful.
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November 2023 by Frank N.
I would give thus place a -5 if I could. Dear UCI students, please know that these people are vampires taking advantage of your vulnerability when you arrive fresh to UCI. They show you that they are the best and more importantly the nicest. What they wouldn't tell you is that they are just there to sell more and more and make huge profit on your back. You could definitely go outside of campus and get much better prices. But the worst part is that once you have a problem, you're on your own: call customer service, it's not us, we can't help you, we're busy... that's all you'll get from them. If you wanna verify what I'm writing, go there and watch the number of unsatisfied customers that comes to complain everyday shame on you taking advantage of new students
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October 2023 by Lin W.
Jae is amazing manager! He is super nice, friendly, helpful! We always come back to this store to be helped by him for all of our T-Mobile business account needs.
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October 2023 by Regina Jackson
Where do I begin? I need anyone and everyone to experience the level of superior service I had when I walked into the 4237 Campus Drive T-Mobile store.Their customer service is second to none and the product of the different phones that was shown to me met the quality I was looking for and exceeded my expectations. I was completely impressed with their professionalism and customer service.Anytime I’m looking to upgrade my devices the ambiance here is always inviting and comfortable. It is truly my go-to place and the best store in town.Their staff is not only friendly but also highly skilled.
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October 2023 by Frank F.
10/10 service it's a must store you won't get any other better service than this I really appreciate Nemesio he was an outstanding staff and makes the T-Mobile experience valuable and friendly he always checked on us if we needed any more help and helped us the best of his ability and he was a fantastic help.
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September 2023 by Angyll S.
Came in hoping for a new iPhone tonight and left empty handed but NOT disappointed in the slightest because Raya was sooooo helpful!! So bright, so sweet, she'll look out for you! Thanks Raya! :)
