Tesla

Most Recent Comments

• January 2026 by David Oshiro
  One of the largest Tesla service locations around. Quick and friendly.
• January 2026 by Al s
  2023 Model Y with 40k miles has significant clicking noise from rear tires when accelerating and decelerating. This noise is very common on tesla model y's due to bad designs. They refused to cover under warranty and claim $530 for repair. They say this is normal. What a joke.
  Tesla changed the spec on the Rear Halfshaft Nut in late 2023 from 245 Nm (181 lb-ft) to 300 Nm (221 lb-ft). This increase was to ensure a higher clamping force between the halfshaft and the wheel hub. The lower torque allowed small amounts of movement between the splines and the hub during transitions between acceleration and regenerative braking. It also caused nut loosening over time.
  
  Tesla published the above change in late 2023 and their service center denies it and want customers to pay $530 for this service. Time for CAL.
  
  Frankee is very unprofessional and a disgrace to this brand, i don't know how can they have such customer facing characters.
• January 2026 by John L
  Abraham, the Tesla advisor at this SC location, is the least professional I’ve encountered and I have been to many different SC locations.
  
  I returned for ongoing issues but he was consistently difficult, unprofessional and lacked knowledge. Initially, he denied a loaner, claiming none were available. When I escalated to a senior advisor, he informed me that my vehicle had just passed or expired its standard warranty (despite my extended warranty and the appointment being for the same issues even before standard warranty expired). He also claimed my visit didn’t qualify for a loaner even though they confirmed the service would take longer than a day, which ended up taking three days in total.
  
  I had to request for a loaner again on the second day for my transportation and was given an old, musty and dirty Model Y.
  
  I have been to this location many times prior and have always been treated well, always offered a nice loaner similar model to my X but Abraham just made a few days of my life way stressful and inconvenient.
  
  More importantly, one of the issues wasn’t even addressed. The technician acknowledged it during the test drive but service record says it couldn’t be duplicated.
  
  I love the product, but the service is terrible. Tesla should raise their standards on their service advisors for people like Abraham.
• January 2026 by Brian Chen
  Keith Tsang and Abraham Roman terrible service, As the owner of 3 Teslas the worst experience ever
• January 2026 by Amadeo
  There is a staff member here named Angel.
  
  It's a fitting name.
  
  I placed an order for a m3lr. Before delivery he was considerate enough to let me know it had an unusual amount of rock chips. I expected cosmetic imperfections and studied the used inventory photos carefully to try and select a clean car. I didn't consider the possibility of 30+ rock chips on the car, while small they add up and there's extreme contrast with the black whereas they wouldn't show up so much on white.
  
  He managed expectations so well, that even if he isn't successful in helping me transfer my 500 dollar deposit to another (not black paint) car, I still feel great about buying direct from Tesla.
  
  Angel is amazing at managing expectations and the communication was lightning fast. He helped me fast track grant approval and did his best to help me once I decided I'd rather pursue a different car where cosmetic imperfections don't have so much contrast.
  
  5 stars for Irvine, 6 stars for angel.
• January 2026 by Sean Chowdhury
  Never addresses questions . Did not let me test drive
• January 2026 by Jeremy
  Their website offers 24hr demo drives for their vehicles. I called this location to verify that they do they and they said yeah just stop by with your drivers license and proof of insurance and we'll set it up. So I drive to the store only to be denied a 24hr test drive and was only allowed to drive with a salesman around the block. I highly advise avoiding this place and purchasing at a different dealer.
• January 2026 by Yumi Lee
  I feel extremely misled by my experience with Tesla regarding my Cybertruck lease.
  
  When I placed my order, the estimated delivery time clearly showed 6–8 weeks, which made it obvious that delivery before December 31 would not be possible. At no point during the ordering process or in conversations with the Tesla store was I informed that a $6,500 lease credit would only be valid if delivery occurred by today.
  
  I’m being told that the lease credit will be forfeited unless I take delivery today, which is impossible. How am I supposed to take delivery when the vehicle is not ready?
  I spoke directly with the Tesla store and Tesla and they confirmed there is nothing they can do.
  
  This feels extremely unfair and misleading. If a major incentive has such a strict deadline, that information should be clearly disclosed before or at the time of ordering, especially when the delivery timeline makes meeting that deadline unrealistic.
• December 2025 by NA ONG
  About a month ago, I purchased a Tesla Model Y through Tommy of Sale department. From my very first visit, he was extremely kind and took the time to explain everything in a clear and detailed way. Thanks to his support, I was able to purchase a great car with an excellent promotion.
  
  Tommy is someone I truly trust, and the entire process was smooth and stress-free. I would definitely purchase another Tesla through him again and highly recommend him to anyone considering a Tesla.
• December 2025 by Mustafa Aboukhadijeh
  ⭐☆☆☆☆ Worst Tesla Service Experience I’ve Ever Had
  
  This has by far been my worst service experience.
  
  For context, I own a 2025 Tesla Model 3 Performance, purchased brand new about three months ago, with under 2,000 miles. Recently, my vehicle began making an extremely loud metal-on-metal sound whenever turning the steering wheel at low speeds. The noise is so loud it’s embarrassing for a brand-new car. Around the same time, I also noticed a hard thump when shifting the vehicle into Park, which raised additional concern.
  
  I scheduled a service appointment on December 2, with the earliest availability being December 19. That was fine—I took time off work and arranged for a friend to pick me up after dropping the car off.
  
  This is where everything went downhill.
  
  After parking in the service drop-off area, an advisor came out with me to replicate the noise. He immediately expressed concern after hearing it and went to get his manager, Ronny. When Ronny arrived, I demonstrated the issue again. He asked if my foot was on the brake while turning the steering wheel. I answered yes, and he immediately said the sound was “normal on all Teslas.”
  
  I explained that this noise happens with or without my foot on the brake, in Park and Drive, and that it is extremely loud—comparable to a horn. Ronny dismissed this entirely and repeated that it was normal, refusing to investigate further or offer any solution.
  
  When I brought up the thump when shifting into Park, which was also listed on my service appointment, Ronny abruptly said that issue was not scheduled and made it clear he wanted me to leave without addressing it. No attempt was made to listen or help.
  
  I then asked if my car could at least be inspected before leaving. Ronny responded that he would do so only if I paid $275. Given the dismissive and biased treatment up to that point, there was no way I was paying out of pocket for an inspection on a nearly new vehicle under warranty.
  
  I waited almost a month for this appointment just to be brushed off and told to essentially “kick rocks.”
  
  To be clear: this is not normal behavior. A close friend of mine owns the same year and model, and I have driven his car multiple times—there are zero noises like what my vehicle produces. I live in Irvine, surrounded by Teslas daily, and I have never heard another vehicle make these sounds.
  
  I am now working directly with Tesla corporate and have submitted all documentation, video evidence, and details of this interaction. Even corporate was confused and concerned by how this service center handled the situation.
  
  If this is how a service center treats customers with brand-new vehicles under warranty, I cannot recommend this location to anyone.
• December 2025 by Connie Lin
  All great
• December 2025 by Michael Guymon
  I recently purchased my new 2026 Tesla Model S Plaid from Tesla Irvine, and the entire experience was exceptional. The team made the process extremely efficient and straightforward from start to finish. Everyone I worked with was helpful, knowledgeable, and attentive.
  Coming from the 2023 Model S, the upgrades in the 2026 Plaid are immediately noticeable. The handling feels sharper, the seats are significantly more comfortable, and the subtle styling touches and interior accents really stand out. The overall refinement of this model is a big step up. I’ve always joked about Teslas being “glorified golf carts,” but this one is on another level.
  Very stoked about this car, and I highly recommend the Tesla Irvine location for a smooth, stress-free buying experience.
• December 2025 by Brandon Brown
  The sales team has really gone downhill here. They don’t answer the phone, they are unhelpful, and act like they don’t want your business. I think it’s time to switch to a different car manufacturer.
• December 2025 by Austin Hoover
  Took three weeks to get an appointment for a dead tail light. After having the car for a full day they still couldn’t tell me when it would be diagnosed and fixed. What is the point of an appointment if you can’t even look at it that day? Customer service was not helpful so I picked up the car early and watched a YouTube video and fixed it myself in 30 minutes.
• December 2025 by 강민숙
  Overall, the customer service was acceptable, though somewhat inconsistent. Unfortunately, my experience with one employee, Phoung, was notably disappointing. His demeanor was discourteous, and he abruptly left at the conclusion of the consultation without any explanation. This was, by far, the most discourteous service I have encountered. I hope this feedback is taken seriously and contributes to meaningful improvements in the quality of customer care.