-
August 2025 by Sue Wang
Good service. Thanks!
-
July 2025 by Arash
Absolutely terrible experience at this UPS location. The staff were rude and completely unhelpful. I came in with a prepaid return, and instead of a quick drop-off, I was met with attitude and confusion. They seemed annoyed just to do their job. On top of that, the place was messy and disorganized, and I had to wait in line far longer than necessary. If you can avoid this location, do it. I’ll be using another location.
-
July 2025 by Shaku nitturkar
Fast efficient and friendly staff
-
June 2025 by Cheri Rubin
This is about the UPS store on Culver in Irvine, CA. I am leaving No Stars as we lost hundreds of dollars of gifts, our shoes and all our private information that was in our mail.We went to this UPS store (as we have done in previous years) in California to send our belongings back home after staying here for the Winter. We came in to the store on Tuesday Feb. 25 and asked how long will these take to get to our home in suburban Chicago, IL? We were advised it would take a minimum of 5 business days. We told the employee we could not have the boxes arrive before March 3rd. We were assured that was no problem and a note was made stating that. The boxes arrived outside our garage on Friday, Feb. 28 and were stolen that evening. We filed a claim and were denied reimbursement because “the boxes arrived”. This store manager, Dave, confirmed the note that said “Cannot arrive before March 3rd” but that made no difference. UPS is irresponsible- this store reflects that 100%!!. I will use other services to ship.
-
June 2025 by Ann Hernandez
Very polite and helpful ways affect
-
May 2025 by Sean Woolard
they are always consistent at this location and make it a point to address you as you arrive. They seem to always stay on top of the crowd if there's one that starts to form
-
April 2025 by Yoji Kozumi
$1 charged 1 foot of packing tape. Brought my own pre printed label and they wouldn't take it without tape. Awesome UPS 👍
-
April 2025 by Swapna Nellutla
quick n polite representatives!
-
April 2025 by Верный Кот
The courier serving Irvine Northwood apartment steals parcels, three parcels in a row are stolen by him, puts a photo of another complex, or without a photo at all and writes that it was delivered to the reception desk, we do not have a reception, in the delivery I indicate the number of my apartment, the other day a new parcel, we are waiting for it with alarm
-
April 2025 by John Ramos
Great Customer Service and work ethic second to none.
-
April 2025 by Sam Ki
They charged me two dollars for a single black and white print, and on top of that, they also charged me for the test prints that they made in order to get the result I wanted. I had clearly explained what I needed from the beginning, but they had to use trial and error to figure it out, which showed they were not skilled at their job. When I asked the staff at NOA why I had to pay extra and why they hadn’t informed me beforehand, they said it was because it was my job. But if they had known what they were doing, it would have taken only one print. I was very dissatisfied with their attitude and will not return to this store again.
-
March 2025 by Cheryl Chandler
EXCELLENT! BEST SERVICE
-
March 2025 by Tawab Ahmadi
For Amazon return, he charged me for packaging. On Amazon it says no packaging required.
-
March 2025 by Dona Webster
The staff was very busy and 2 people came in while I was there with issues. I wasn't made to wait for the other, more demanding customers and they all worked as a team. Very attentive
-
August 2024 by Lloyd pearce
Marc and Rose did a great job of helping me pack a package for amazon returns. Great service would come again!
