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August 2025 by GRUMPUS LLC
Be aware when you send out mail using this UPS store. They buy cheaper postage from USPS to send out your mail and charge you extra. They charge you for services they do can’t guarantee. I paid for expedited 2day shipping and certified mail for a package. I clearly specified to the clerk if that is possible because I need it to get there as soon as possible. The package was not delivered on time. When I spoke to the manager, he said that it is not their problem and I need to contact USPS. I can’t believe I paid UPS, and UPS is asking me to go to USPS to get a refund. When I spoke to USPS, they would not refund me because I did not purchase it from them. (Which I told the UPS manager would happen). He still said he can’t help me with my issue. USPS told me this UPS store only paid for $9+ priority mail but I was charged by UPS for over $30. Crazy how you pay UPS, they accept your payment and then use a lower service from USPS. I also found out from UPS corporate that this is only an independent shop that can accept UPS mail and is not owned by the UPS company.
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July 2025 by Moadd Dakhil
The worst customer service
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June 2025 by Marie Neill
Dear The UPS Store Managers,
I would like to take a moment to acknowledge the exceptional customer service provided by Sierra. Her warm welcome and outstanding personality made my visit truly enjoyable. Even though I recently moved to Aliso Viejo, I will continue to choose your UPS store because of the incredible experience I consistently receive.
I also want to commend your entire team for their amazing support and service. Thank you for fostering such a great environment and having an outstanding team!
Best regards,
Marie
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April 2025 by jay park
4/27/25 Poor customer service. Poor attitude, unwelcoming environment.
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April 2025 by Верный Кот
Parcels are being stolen, the third parcel in a row is stolen. The courier puts a photo of someone else's complex, the last time an alert came that it was delivered at the reception desk, we do not have a check-in desk in the complex, couriers deliberately steal
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March 2025 by Sara Lawhorn
Sierra is exceptional at her job and she gets things done fast, all with a smile. She is the only reason I keep coming back. Huge kudos to her.
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March 2025 by Craig Hanggie
Great courteous service.
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February 2025 by Valeria Perez Zimmer
They suck so bad! came here twice and they just lie and lie I can't believe they're still open! Got my package shipped here. First time they said it wasn't ready for pick up yet even though I got an email to pick it up! Second time they wanted me to pay money to pick it up ! Unbelievable!! And on top of that it's impossible to ever get support on the phone!
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December 2024 by Harshal Panchal
Pathetic and rude service, don’t go to this store. There are better UPS stores out there.
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November 2024 by mohamed moustafa
So Fast and easy parking
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November 2024 by tt Dean
I saw people complaining about the employees not greeting them with smile, but they don't take into consideration that this location opens on Sunday. As long as they are not being rude, I'm thankful to them.
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September 2024 by Ar. At.
Really nice guys and approachable. Good crew, I recommend this location for shipping.
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July 2024 by Bea Cross
What on earth is this service hahaha. I am NEVER charged extra for a UPS employee to simply tape up the box and I do the rest. The woman here was so bitter and made me pay a total of $7 including the box (label was pre paid) for something so simple. “I can give you one complimentary piece of tape”. Couldn’t even box up my item in front of me and took it to the back. I am going to keep going to the other store out of my way to avoid this.
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May 2024 by Siddik Taskin
Parking lot management is awful!
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May 2024 by Soojie kuroda
The staff at this UPS location (Jeffrey) is ALWAYS so cordial, professional, efficient!! There are several UPS drops locally but they are NOT as courteous as this location…
