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August 2023 by Sydney Wang
Not only do their clothes have quality issues, but we were also told that we're not allowed to return them when they do. I purchased Urban Outfitter's black tube top from the store at Irvine spectrum just two weeks ago, and I loved the design so much. However, the top started shedding black fuzz everywhere, as shown in the attached picture. It seemed to be a clear quality issue, and I was disappointed that I had to return it after only wearing it for a day.When I approached the manager to explain the problem, she reluctantly allowed me to return it this time, but she warned that I wouldn't be able to return any worn items in the future. I tried to explain that the fuzz problem was indicative of a quality issue and that I wouldn't be able to wear it anywhere, but she simply said “ worn items are not allowed to be returned. Now we have to destroy this top, and we can’t sell it anymore” and left.This whole experience has made me apprehensive about buying anything from this store. Not only do their products have quality issues, but the policy of not accepting returns for faulty items after they have been worn adds to the concern.
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August 2023 by Megan M.
The store manager Brian is absolutely amazing. We had a mix up with a return, Brian followed up with me daily to resolve the situation. I live far from the Irvine store so he made sure to handle everything for me remotely and was such an advocate for me as a customer.
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June 2023 by Joe Firgye
Probably one of the worst shopping experiences I’ve ever had. To the larger gentleman with the greasy long hair: I understand you may be feeling yourself, but as a customer, I would appreciate if you could help me out with looking for an item rather than taking a selfie in the mirror. I would also like to let the group of 3 girls huddled in the fitting room know that I can hear them talk about me and how much they hate their other coworkers. I would suggest going to another store if you don't want to be treated like garbage and then glared at while trying clothes on your birthday:).
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May 2023 by Alex Lagerstrom
Most of the clothes are overpriced for their quality and about half the staff were rather stand-offish.
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January 2023 by Fiona W.
Urban outfitters is a really good brand but customer service sucks as a shit especially young guy who works as a cashier. I went to here to return my items and he asked my an order number and took my cell phone and then just thrown it on the counter and never gave it to me in hand. This guy works here on 1/29 at 2:00pm.
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December 2022 by Scott Collier
Went here looking for a Christmas present for my wife (I've gotten her stuff here before) and saw a cute light-up Christmas tree. I saw the price tag and chose not to get it. When I was at Costco the next day I saw the exact same decoration - same brand and everything - for half the price. Clothes are super cute though. That's probably all you should really get there.
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June 2022 by Esmeralda Franco
One of the bigger locations I've been to. Had some water bottles and empty cups laying around from shoppers, and the clearance section was a hot mess (hotter than the usual clearance in stores). I couldn't tell the shoppers from the staff because no one greeted us or offered to help find what we were looking for.
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May 2022 by Jamie Steele
Cashier hardly looked at me and didn't seem happy to answer my question
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May 2022 by Cam G.
Been coming here seasonally as my favorite store. Thre usually is this Hispanic boy whose name is Angel. His vibe is very chill, yet friendly and helpful in the fitting rooms! There is another girl I asked the name of named Cat who is super sweet and lovely with her compliments on what you choose in the fitting rooms! Dresses are always trendy and comfortable here too. Coming back again for their seasonal dresses and the relaxed fitting rooms.
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March 2022 by Bridgette Thompson
Great store with great deals. Have a massive selection of new style trend and has a lot of sizes. Clean and well organized.
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February 2022 by Rachel Hunt
looking for a real , hipster looking hipster feeling kind of style ? I would highly recommend checking out this stores or any of their chains. very urban and hipster clothing and accessories all can be found here.
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February 2022 by Faviola Villarreal
My daughters love it, I love it too. I found a lot of good stuff. Sales associates were very friendly.
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February 2022 by lizset reyes
greeting staff gave judge-mental / dirty looks and didn’t greet us and greeted the people who would come in after us…
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January 2022 by Ernesto Ramos
not very organized plus it felt crowded .
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December 2021 by Joanna Nolazco
It's always clean but the staff have never once offered to help me out on the floor. I appreciate the ease of finding what I'm looking for but the customer service is lacking.