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January 2024 by Lawrence G.
Wow, Ina is stellar! The phrase "above and beyond" doesn't even come close. That assumes I knew exactly what I expected her to do. I simply told her my predicament and where I wanted to end up and, being clearly expertise in what US Bank has to offer, she strategized and walked me through far more options than I ever knew. Yes, cool that US Bank has a wide array of financial products - It takes someone who understands the pros and cons of each to best use of them. Or, even know to use them at all. Seriously, what a surprising visit. It's so rare these days to get a high level of knowledge and service in a bank branch. I'm grateful this is the branch I chose and that Ina was there to provide everything she did.
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January 2024 by Matt Moradi
On Saturday morning (Dec, 23rd - before Christmas holiday) I went to the branch with no appointment to open a bank account!Please note I'm a Canadian Citizen and just moved to the US with lots of questions!The gentleman patiently answered all my questions and opened my bank account in less than 15 minutes!This is what is called "Top Notch Customer Service!!!"
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November 2023 by Rusty MU
I like this location! Sometimes get busy but all members is very friendly and professional! I love US bank
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October 2023 by Celene C.
Love the friendly people there!, employees are knowledgeable and help me promptly. I would definitely recommend it
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July 2023 by Michael T
Alice is seriously the Best at this branch. Every single time I come in, she is always helping me. I really love her and this branch. She’s such a professional and so great with wires and account information!
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June 2023 by Lan Ma
(Translated by Google) Glad to have Chinese service here(Original)很高兴这里有中文服务
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March 2023 by Clair Clair
Poor customer service. They managed to schedule aan appointment incorrectly. The teller had no customers and would not even help. Very lazy group.
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January 2023 by Stuart McKenzie
Worst customer service I have ever experienced. It seems to be deliberately bad.
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August 2022 by Potatoes
Really bad service, nobody acknowledged, standing for a long time, went to a banker told me to sush, he was on his phone: horrible service: he said 2 people called out sick a35
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January 2021 by Tim M.
My mother passed away and had an account at this branch. The account was frozen, even though my sister is on the account. I took in the trust paperwork and asked if my sister would be able to write checks from the account and was told yes. Their rep also called my sister and said everything was taken care of. We sold my mother's place and were distributing the proceeds to the rest of the family. We had the bank issue the checks and after we deposited them in our accounts US Bank returned the checks. When we called the branch their rep became very rude and told my sister we misunderstood what he had told us and we couldn't write checks from the account. We spoke with his supervisor and he said he'd look into it and call us back. That was over a week ago. What is really stupid, we were able to use the ATM card and close the account but couldn't write checks.
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November 2020 by Silvia L
Great client care!
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July 2020 by Deepak B.
I would prefer to give ZERO stars to this Branch . The teller Mr. Wenyu for the second time did not accept my check Deposit because it was not a joint account and upon asking what to do if I do not have Joint Account, he said "I do not know" and the check was joint and upon calling customer service they told me to just endorse both parties signature at back of the check and just deposit at ATM or scan the check and load it via the app making sure the check details are clearly visible. The other branch (Jeffrey Road nearby) always accepts my check without any problems and as per Mr. Wenyu , "You can go to any Branch , as they would accept but I would not accept and not give you any resolution" Worst customer experience both times at this US Bank Branch.....
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June 2020 by Kate Strong
I would choose another bank. Alice at this particular branch is rude and incompetent. Even the tellers say she is not very nice. After being strung along for six weeks by Corrupt/Greedy US bank for the PPP loan, I went elsewhere and was approved in 4 hours- through ANOTHER lender. Do not bank here. You will be sad and sorry. Farmers and Merchants bank is very nice, I hear.
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June 2020 by Ledzep lingo
No lines. Helpful staff that friendly . The bank manager is always helpful. I highly recommend this location.
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October 2019 by Chris T.
This is the worst U.S. Bank I have ever been to. The staff is very rude. When going there a couple times (never again) they act like they don't care at all towards you. At other branch's they are always extremely helpful and willing to assist me in anyway they can. Not at this branch. Also the ATM wasn't working they were closed, so I knocked on the door to let them know and they rudely told me that there were closed. I didn't care that they didn't help me (they were closed) but I cared how rudely they talked to me after trying to let them know the ATM wasn't working. Corporate needs to come down here to look at this bank and maybe shut it down or but yet replace the staff with computers.
