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February 2024 by Maryam Mohammad Zadeh
I’m so thankful that my home warranty deals with vacuum depot .The owner is a very nice , professional gentleman.He made my central vacuum working like a brand new one and he was so generous that he put a new filter on his own for us as well .I truly wish blessings for him both in life and business as he’s very kind hearted and cares for customer concerns .
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February 2024 by Tanya G.
Awesome guy with honest facts. He tried but couldn't fix my overpriced expensive stick vacuum. I wasn't charged and I appreciate his efforts.
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January 2024 by Nimmi N.
Took a 4 year old, Dyson vacuum cleaner for service to Vacuum Depot. The battery was not charging. Left the vacuum with the owner, who called the next day and stated that he cleaned it and replaced a new battery. I picked it up and paid $150. Tested it at home and it still had little power and the battery was not charging. Took it back to the store and he demonstrated it on a hard surface and stated that it was fine. It was a con. I ended up ordering a replacement battery from Amazon for $40 and had it installed. It works fine now. He took advantage of a trusting senior. Unethical business practice. Stay away from Vacuum Depot
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December 2023 by Dawn B.
Vacuum Depot Saved the Day-we had an older Dyson vacuum that we took to the Dyson repair center. We waited for an hour and then left because nobody would see us in a timely manner, and there was a long line of people with broken vacuums, waiting for service. I took it to Sean at the Vacuum depot in Irvine, and he said that he prides himself in great customer service, which he delivered. Within two days, the vacuum was finished, and the cost was very reasonable. He also gave me a free wand that went with the vacuum that I was missing. I highly recommend Sean
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December 2023 by App L.
This place dod a decent job with repairing my vacuum, but the 1 star is for their deceptive pricing practices. Please beware & make sure you get a breakout of what the services were done. I was provided pricing of the repair & servicing the vacuum. However, when I came to pick up my vacuum, the price he charged was $40 more than what he had quoted me. I asked him why it was higher, and then he tried to add $40 to the price that he had originally gave me over the phone. When I asked him why the difference, he started getting incredibly agitated & aggressive and started rambling on about how he's the best in irvine. Sure buddy - there's lots of vacuum repair companies out there. That are way more honest and do a better job than you. Shame on you for being so deceptive & upcharging. I would avoid this place. You've been warned
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November 2023 by Frank Addis
Our Riccar upright vacuum stopped working (no suction or brush movement). Went where we bought the vacuum years ago and the owner without looking at it said the motor was burnt out. $300 for the motor and $200 for service and 2 to 3 weeks for parts. Then tried to upsell a new vacuum.Suspicious that we were being conned, took the vacuum to Vacuum Depot. Shawn, the owner was terrific, said he would look at the vacuum and call me in a hour. Called back right on time and said motor was clogged with dog hair. Quoted a service of $129 plus a small part for a total of $247. Said it would be ready THE NEXT DAY.Picked the vacuum next day and it works perfect.Here is a very friendly, honest, and trustworthy business that does vacuum repairs at a fair price. Anybody that needs either vacuum repairs or needs to purchase a new vacuum cannot go wrong with Vacuum Depot. Definitely deserving of a 5* rating.
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October 2023 by John F.
We bought a new SEBO upright vacuum in June 2023. Shawn was very helpful in providing the pros and cons of the various models. We've been very pleased with our purchase. Recently, the light for "bag full or clog" came on. We checked the bag and it wasn't very full, so we cleaned the roller and the light was still on. Luckily the vacuum shots off automatically if there is a clog so you won't burn out the motor. I took the vacuum to Shawn and he was able to locate the clog in the extension tubing caused by some fabric scraps stuck by crossed sewing pins. He was able to extract the pins and fabric and it was as good as new. To top if off, he was kind enough to not charge for his time. I trust Shawn to take care of my vacuum needs.
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October 2023 by Amy L.
This review is long overdue. A few months ago I brought in my 15 year old Dyson that could no longer stand upright due to a plastic part that broke. The vacuum had never been professionally cleaned and was dirty. Sean was honest about the expected life of the vacuum (it is very old), but I told him I am very attached to the vacuum and was hoping to get more life out of it. He only charged me for the cleaning and made a replacement part out elastic to replace the plastic part that is no longer made. He was honest and said it may not last long, which I understood. It's still going strong months later. Very happy with the excellent customer service. Will definitely be back for all my vacuum needs
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June 2023 by Hayden West
Sean is the epitome of the kind of invaluable product expertise that’s becoming alarmingly rare in today’s world.
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May 2023 by Jonathan Robertson
Shawn at Vacuum Depot is the best in the business! He is very knowledgeable, honest and professional! He was able to quickly identify the issue with our central vac and fixed it promptly.
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May 2023 by Bongiorno M.
They tuned up my 10 year old Oreck commercial vacuum that I use at home: It works like new, cheers to another 10 years of sucking!
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April 2023 by ER R
Sean is extremely knowledgeable and passionate about his industry!! We purchased a Beam whole house central vacuum system and a few brass outlets from him. He even took the time to share installation tips/process and beyond so that we can save on a fairly easy install process. Sean is honest, humble, and offers fair pricing! I went back 6 months after purchase to show him pictures and video, he not only remembered me as a client but the details of our order and home set up! Look no further if you require a new vacuum or vacuum repair services.
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April 2023 by Nicha S.
We went to this store on Friday in search for a Miele vacuum. Shawn (not sure which spelling) was VERY knowledgeable and very helpful in helping us decide on what vacuum and what model would best fit our needs. We ended up buying the Miele C3 in the new color and it's beautiful! We got 2 free extra attachments and his price beats the internet price by a whole lot. I also liked the fact that I didn't have to wait a few weeks to get my vacuum. I highly recommend coming here to buy your vacuum!!
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April 2023 by Lulu R.
They were disorganized, and did not get back to me as they promised with a quote. They went ahead anyway and "fixed" the problem as well as "serviced" my vacuum. The problem was not truly fixed, but I hesitate to go back there. Also, the unit's clear nozzle was visibly still dirty and had compressed pet fur that they'd not removed. I've taken it apart before on my own, and done a much better job cleaning the interior.
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March 2023 by Valentina G.
Great service. The gentleman did a wonderful job on my vacuum. He was so kind to expedite the process. It's my second time going there and both times, the service was great.