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December 2022 by Conrad J.
I wanted to take a moment to acknowledge the exceptional customer service one of your employees provided this past month. When Volcom Online store had its sale for 40% off on wetsuits, I decided to try wearing a Volcom wetsuit for the first time. I've always worn a men's Medium/Short in every other brand, but when I ordered three MS wetsuits from Volcom (2mm, 3/2mm, and 4/3mm), I discovered they were all slightly too big. I was able to order the 2mm replacement in a size small online, but the 3/2 and 4/3 smalls were out of stock online. I called the Volcom store at Irvine Spectrum and Shep (Shepherd Edwards, Volcom Irvine Store Manager)... answered the phone. He was so incredibly helpful! Over the course of the next couple of days, he called stores around the state and country and obtained the other two replacements with no additional effort on my part. He acted promptly and always followed up with me regarding updates on the status of my replacements. I have been so disappointed with the customer service of certain other surfing retail establishments in recent years that I was floored by his professionalism and promptness. I asked him for his full name and the name of his manager so I could take a moment to express my appreciation. And the size small fits just right, by the way! Really enjoying the 4/3 now that the water temp has dropped a bit! Thanks again to Shep!
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October 2022 by Mishel E.
Great experience. Good sales. Sales Associate Greg had excellent customer service skills.
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September 2022 by Jonathan Llamas
Can’t beat their bundle deals they have going on.
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August 2022 by Kjell Maack
Great customer service great selection I love this store!Would recommend to anyone
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April 2022 by Robert Vandyke
Good shop friendly staff
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January 2022 by Roxy B.
My husband got a couple shirts from this store as a Christmas gift. He loved them but they did not fit. We took them back to the store to exchange them but they no longer had his size. They called other stores and were able to find the sizes he needed (from 2 different stores). They had them shipped to the Irvine store and called us when each one arrived. So, in the end we got the shirts in the size needed. Very Happy with the service!
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May 2021 by Aaron E.
If you need new boardies or have any other "action sport lifestyle" needs Volcom will work. The Irvine Spectrum has underwent a total makeover during the last couple of years and with that countless retail stores and restaurants have come and went unceremoniously. Volcom is one of the retailers that just sort of popped up out of nowhere but the brand makes sense considering the location. Volcom epitomizes the SoCal lifestyle much like RVCA and Hurley as all three are Orange County based brands. Founded in the early 90's, Volcom is what I would call "Surfer Chic" but the brand has an equally strong footprint in skate and snow. I stopped in to pick up new boardies as my old pair was pretty well faded and due for an update. The staff was super friendly and helpful. As far as a real experience goes, Volcom is rock solid. Outside of board shorts, the garments are not very age appropriate in my opinion unless you are into that whole sad "Bro Dad" thing you see often in the war zone and in HB. They do offer sales now and again with noteworthy bargains so keep your eyes peeled while walking by or join their email club if Volcom is your thing.
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July 2020 by Lilo Maria
They carry these brands: Alexander Wang, Band of Outsiders, Mayle (although it is no more), the Erin Wasson x RVCA collaboration, Proenza Schouler, the Opening Ceremony private label, which is so rad.
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July 2020 by Ryan Immegart
my favorite brand!
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January 2020 by Julie J.
The staff at this store tonight was so helpful. It so nice to have good help. Thank you!!!!
