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August 2023 by Yos Esti
I wish I can give this company 0 star even they don’t deserve 1 the worst Service ever.
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July 2023 by Tom Hirt
This company is either a front for a Scam outfit or just a group of jerks who think they can scam customers by pretending to want to buy a product. Do not let them waste your time or steal from you. Once you figure them out, they stop communicating. Google should get them off the Internet!
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May 2023 by The Sarcastic Traveler
Horrible customer service. Snail pace service, no accountability, constantly blame shifting. CA attorney general should be involved!!!
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April 2023 by Zam Z
Avoid at all cost!
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February 2023 by Jay Brooks
GO ELSEWHERE! Absolute worst experience I've ever encountered with a titling service.Not only will they refuse to give you a receipt for DMV charges, they lie about how much it will cost to register your vehicle.On top of that, it has now taken over 4 months and over 40 emails to get just 1 of the 2 cars requested to get tilted and registered.I've now been told that I'll have to call the DMV directly to complete this process and have paid over $800 in 'convince fee's' to get nowhere.Do yourself a favor and save time and headache!
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September 2022 by Alin Girnita
They charge $150 /vehicule service fee, în addition to the DMV fees.
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August 2022 by Mike Heoh
New registration for my vehicle was a snap. Friendly smiles and fast helpful service at a fair rate. Thank you VRT
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August 2022 by Jeena Kuttan
One of most incompetent set of people I have dealt with, not a single person there were reliable or good at what they do. The Walnut Creek Luxury Car dealership recommended this business and I should have known that a bad place will only recommend bad businesses. The business claimed once they receive the funds, the title will be applied for within 24 hours. We paid all the amount on Mon and on Fri they tell us the item won't be taken in till the coming Mon and hence we will have to pay a $400 late fee to register the car. They claimed we didn't give them enough time, but if they tout to process the transaction within 24 hours, how did we go wrong? So had to fight with them and the dealership as they delayed getting the title out too. In the end VRT took zero responsibility and I had to split the difference with the dealership. VRT over charged me and then told us there was extra fee for the runner, and it took 2 months of going back and forth to get the remaining funds from them! I think they are all crooks and if I hadn't fought for it, they would have just charged us left and right and not bother about returning our money!
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August 2022 by Rob L
Avoid at all costs if possible!!!!!1. It took them over 30 days before they submitted my new car registration paperwork2. They did not submit the correct registration to transfer my current license plate as I requested, now I have paid for a new plate when my old plate is still valid for 10 months3. They recorded the wrong color of my car so now I have to contact the DMV and have it corrected4. I am still waiting on my refund from them because I had to pay a set cost (almost twice the actual registration fee) as a “just in case it’s needed to register”5. They have poor customer service and are not responsive.This has been the absolute worst experience for registering a car I’ve ever had, and I’ve owned over 30 cars! So seriously, save yourself the headache and go elsewhere.
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August 2022 by jonathan thomas
As an active duty non-resident I got stuck w overpriced California tags when i bought a new car. Dealership refused to get us registered w our home of record state (wayyyy cheaper) and dealing w DMV over the phone/mail is a nightmare.VRT helped us change our CA plates back to our resident state! We live in San Diego and it was worth every minute of the long drive!
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August 2021 by Konrad Hack
Robert was an amazing help to us.
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August 2021 by Paul M Edwards
Amazing service! Got my questions answered on the phone by Lilly and Ibeth helped me when I arrived in person. I had a follow-up question which they couldn't answer immediately and Bessie said she would call the DMV in the morning and get back to me tomorrow. Their modest service fee is totally worth it to skip DMV hell. Plus these ladies have enjoyable personalities (unlike most of the zombies at the DMV) and are pleasant to chat with as they did the paperwork for me to register 1 motorcycle from out of state and bring another I already had registered out of NonOp status. Got my new plate and new tabs for both bikes immediately. I definitely will utilize their services again in the future!Edit: Just got off the phone with Ibeth who called me back as promised and is emailing me the form I need to resolve my follow-up question. Excellent service!Update: I requested their assistance with a different matter pertaining to the DMV registration for a motorcycle which was totaled that the DMV kept bothering me about, even intercepting some of my state tax refund. Unfortunately VRT failed to help with that matter, didn't return my calls, and basically made me feel like they didn't care and that they were tired of me bothering them about it. They indicated they had made some calls to the DMV but were powerless to help further, being at the mercy of the DMV to get back to them (or not as it turns out). I finally took the time to go to the DMV myself on a Saturday and was able to resolve the matter in a surprisingly short amount of time (less than 30 minutes) and at zero cost. I have deducted 1 star for this experience. If they couldn't handle it, I would've appreciated them telling me up front as to not waste either of our time. That said, for regular stuff they are great and I wouldn't hesitate to use them again for those matters.Response to VRT: Thanks for the offer of a discount on future service. I'll keep VRT in mind for future DMV registrations. Cheers!
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April 2021 by Jeff S.
Bessie is the Best, always helpful, and is very knowledgeable in DMV work. Thanks Again,From MTRV
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August 2019 by Bobby M
Amazing! Handled my paperwork within 1 day. I worked with Bessie and Ibeth and both were extremely on top of there job. Thanks so much! Highly Recommend.
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August 2019 by Miguel Mendoza
Best company out there for commercial registration fast and great service, IRP in the same day.
