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January 2024 by CH
Fantastic & consistent customer service for the last 10+ years. Highly recommend!
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January 2024 by steven dong
Jessica and Wally are very professional and responsive. I would recommend trying them out!
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January 2024 by Holly D.
I like how personal the staff is. I have called or texted several time's over the years and they helped me right away.
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November 2023 by Aarya Ganesan
Going through this agency was truly one of the worst experiences. We finalized on a premium quote after weeks of back and forth and AFTER I paid for the first month, they changed my quote to 1.5x of what we originally discussed due to a document being rejected. The worst part is that they did not even have the decency to inform me of this, I found out about this when I just happened to logged into my account. After this, I finally found the document they were looking after paying through my nose for it and that got rejected too! On the other hand, a friend that I referred submitted that same document and StateFarm honored it and these agents said it was out of their control. Absolutely ridiculous and disappointing, and made my car insurance experience so traumatic. No apologies from the head of the office and no regret for what they put me through. It is wasted time and money I will never get back.
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October 2023 by Lafonda A.
Pam is very kind, understanding and helpful. She also very compassionate listener . I really appreciate her kind assistance & professionalism.
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October 2023 by Polina Kalmanovich
Jessica was wonderful!
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October 2023 by Grace Lee
Over the past 20 years, I had different types of personal/business insurance policies with different companies. After moving to Orange County, I contacted Wally Shao’s agency and Pamela answered my call. She is very pleasant, cheerful and patient. She is also a detailed professional. I feel very comfortable working with her and has moved all my insurance policies to this agency.
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September 2023 by Key Jeff B.
I'm definitely satisfied with my coverage thus far and the customer service. I would definitely recommend this insurance to my friends and family.
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September 2023 by Rob B.
I've been a policy holder with Wally's office for over sixteen years. Jessica and Pamela are infinitely knowledgeable and courteous, able to answer questions, from the banal to the overly-complex, with the confidence and expertise you expect from insurance professionals. I would be happy to recommend Wally and his associates to anyone.
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August 2023 by Poi P.
Jessica and Wally are great to work with!
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August 2023 by Tim H.
Oh goodness, this ids a nice review to write. I've been with this agency since 199x. I had a big claim once and they were really helpful. The hassle was less because of my agent. Another time, when my car was hit by someone, I came out to find a note. (Honest people are still around!). I called his company and was told they would have an adjuster contact me within 3 business days. I explained it was Friday and I could not secure my car because the glass was smashed. They only repeated the three days thing. I called my agent and they told me, "get it to the dealer. Give I'd the info and we will take care of it. You just take care of yourself." So nice. I've had only a handful of times I needed them, but when I did call, they were helpful. Helpful immediately, not in 3 business days. Only good thing to say here.
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July 2023 by Anna D.
excellent customer service, which is all too often a rarity today. truly appreciated!
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July 2023 by ZiHan L.
Worked with Jessica to set up my home and auto bundle with added earthquake insurance. She was super responsive and accommodated my many questions. Simply awesome!
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July 2023 by Kimberly Tsai
I moved my insurance policies over to Wally Shao's State Farm Agency. Jessica Espinoza was very knowledgeable and answered all of my questions in a timely manner. I would highly recommend this agency for competitive prices and quality service.
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June 2023 by Lindsey C.
Thank you Pamela for always being responsive, efficient, and friendly. I have my renter's insurance, and primary home insurance with this company and am very satisfied.
