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January 2024 by Linnette R.
This is a great Walmart that has something for everyone. It has food, things for your car, and etc. decided to come here and get baking supplies. It has a self checkout and restrooms. You can also place and order and pick up at the store.
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January 2024 by Briza H.
I was at Walmart trying looking around with my sister and we where in the make up section and I kept seeing this female worker following me and my sister around like if we where going to steal something she kept giving us these ugly looks and keep in mind me and my sister are miners I think this was very rude because obviously she was following us around the whole entire time we were there and she absolutely saw that we didn't steal anything and this is not the first time this happens if i could give this negative stars I would
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December 2023 by Sally R.
They purposely make it super difficult to return/exchange items. You have to be there before 7pm and stand in a super duper long line with only 1 or 2 employees at the customer service register. They're super slow with weird, unheard of "policies." If you can shop elsewhere, please do and save your life.
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December 2023 by A. G.
Impossible for a store to be so slow and incompetent. No wait, it isn't. 20 minutes in line and management does not care!
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December 2023 by Joann T.
Cashier charged us twice for several item and then told us to go to customer service to get the refund - the line for that was endless. The screens at the cash register doesn't display an itemized list either so we couldn't keep track of what was being scanned or not until after you paid, which is why we didn't realize this was happening. worse customer service I've encountered.
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December 2023 by Ralph S.
Truthfully I know it's not always a good experience going to a Walmart store. Today I had one of the best experiences at this Walmart store. So I was shopping for a Christmas tree for my brother and his family who are living in a homeless shelter and recently fell in hard times. Bring as that I'm in between jobs I only had so much money to work with which isn't much. I asked a Walmart associate which way to the Christmas trees and he went out of his way to take me there personally. I told him my budget and the trees they had left were out of my budget. We looked for a bit and he asked me if I didn't mind who was the tree for. I usually don't open up to just any body and I felt like I could with him. I told him my brother and his family's situation and he immediately told me, say no more on behalf of Walmart I'd like to buy this tree for your brother. He then told me he's the manager and that he's been blessed to work at this Walmart and it's only right to bless others. Man it hit me pretty hard. You only see this stuff on social media. Well Marco I'd like to thank you brother and the other employees who helped my brother with this Christmas tree and toys for the kids. Man you guys are awesome. Ppl like you guys help me know that there still are good ppl in this world. I wish I had a way to repay you bro and I will eventually but know you and yours are in my prayers brother.
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December 2023 by Nicole S.
Check out was an absolute nightmare. I was trying to buy gift cards for families in need - donating them for the holiday season. They could not figure out how to sell a store gift card. Not even the manager. What retailer in 2023 can't sell a gift card.
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December 2023 by Karen T.
If you want good customer service, or even decent service, do not go here. I went Dec. 1,bought an apple gift card-yes, I know the stories, and something must have been wrong because suddently another employee was called up and went to get another gift card. I questioned the second one, both to the cashier and to customer service-twice and was finally told I was scammed, out of luck call corporate or apple. I did. Apple said the card in question had been reported as fraudulent 6 mo. ago and walmart should have taken care of it on Dec. 1. I went to talk to the manger who said he'd look into it and call me back. That never happened. I finally went to the police, who went to Walmart and talked to manager and loss prevention guy, who said they'd set up with customer service for me to get refunded Tues. Dec. 12. I show up, customer service knows nothing, no one to be found who talked to police. I get some grudging team leader who was just rude and did not want to give me money back. I kept threatening to call the police officer, and since it was a $100 card, you can bet I wanted my money back. He finally did, with a really bad attitude, and said "well we're taking care of it now." Yeah 11 days later from a run-around with Walmart and their corporate number. The only one who had any good info and suggestions was the Apple lady and then the police office. Thank you Irvine PD! No thank you, Walmart. Bad customer service all around! If I could do a "0", I would.
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December 2023 by Bobo O.
deliveries (I paid for a Walmart + yearly subscription delivery) cancelled for no reason (probably couldn't find a driver). lousy rotten produce and expired fishy smelly salmon. Half of items ordered are "out of stock". i'll stick to Ralph's
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December 2023 by Shane G.
If I could give zero stars I would. I have gone here way too many times. I hate it every time. But with gas prices I don't want to pay more to drive further. They closed the nice one. I try to get most items elsewhere. But some things I can only find here. The customer service is non existent. They do, what they call in the retail industry, plugging. If they run out of your favorite item you won't see it again until they run out of the less favorite items around it. They just spread out the products into the empty spot. When items break and spill, they only clean the floor, not the items around or the shelves around the break/spill. I've grabbed too many laundry supplies or food jars that are all sticky from no pride in work. Instead of beefing up security they treat EVERYONE like thieves. You waste your time waiting for the ONE person assigned to open the glass for the entire store! Nothing is ever where it's supposed to be. They need management. Not the team they have now. They don't handle any issues or the store and employees wouldn't be so terrible . I'm in management. If I saw this store listed as a reference, I would not hire
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December 2023 by Nancy J.
Horrible customer service. 2 checkers and huge lines of people. We spent more time in line that we did shopping. Self checkout wasn't any better. NEVER AGAIN!
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November 2023 by John L.
Customer service is non existence waiting in line for a refund for 20 mins only to be greeted with a cold stare as if they owe you a favor. Had the displeasure of interacting with Isabel. Rude and has no idea what customer service is. Not even a hello just stares you down. Basically said NO you can't get a refund. WoW speechless!
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November 2023 by Cute G.
Why hire people if they are not gonna help? Cashier up in the front rude as hell (woman) and the dude in the electronic department ..(both actually were rude) AND NO HELP WHAT SO EVER. I asked them for help and I got was a fuck you don't talk to me. Pay them better or hire better people. Plain and simple I hope you guys review the 2 dude in the electronic department. Seriously. And also STOP PUTTING BUGS IN YOUR MEATS.
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November 2023 by Jason C.
They do have great prices, but... I needed some lotion. It was locked up. I pressed the assist button. Nobody showed up. I asked several employees for help but they told me they didn't have the key to get in. It took over 20 minutes to find someone who could open it and give me the lotion I needed. Ridiculous! And I wasn't the only customer waiting. I do have to say that the employee who finally showed up was very nice. But then there was a long line when I tried to check out! I wish they would put more effort and focus on taking care of the customer.
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November 2023 by James T.
Always dirty and disorganized. They have a total lack of brands yet hold onto some obscene idea that items that cost $1.49 should be locked up, requiring customer support to access. I have had to go here due to simple lack of time and instantly regret it every time. To wait over 20 minutes, defeating the purpose of already being at a lack of time, to only interact with a rude employee that acts that is it out of their own benefit for you to even look at or read details about product you wish to purchase or are considering, is obscene. The checkouts are a total mess. The employees that are checking out customers are slow as molasses and downright ignorant to the point of presenting themselves as that they have never had a single day of actual job training. The self check-out is backed up with customers messing up orders and unable to utilize registeres correctly. God forbid you grabbed yet another item not in their inventory, that won't scan. Seriously 15 minutes to figure out how to purchase a candle that the store failed to log into their system correctly while dealing with yet another careless and clueless employee. I honestly feel anxiety any time I am faced with having to go to this store. What makes it worse, is they rarely ever have what you actually need. The limitation of brands, other than "junk food" tell you all you need to know. They really cater to a certain way of eating here. You can easily waste a ton of time searching down items that their website reports are in stock, but never really exists on hand. I've even placed online orders for pickup, only for them to email me the confirmation the order is ready-- but, it does not. As, employees have misplaced it or admit it was mismarked and unsuccessful due to lack of items on hand. Even for being Irvine/Tustin, "the safest town around" the crowd of people this location presents, is questionable. It definitely never truly feels like a "safe place". There are a lot of homeless, beggers, and questionable shoppers. The receipt checking nonsense at the door issue is on my very last nerve. This isn't Costco! No one owes a receipt at the door. I think a lot of society is fairly down and out really tired of all the Wal-Mart antics. Stick to Target or your other grocery stores-- you can find much better service, cleanliness, and quality of products.