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June 2025 by Mike G
Walked in today to do some account change, and Teresa Lee took care of that. She is really patient and knowledgeable and answered all my questions besides changed my account type. Very smooth process.
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April 2025 by Benyamin Haghi
I had an outstanding experience with Teresa Lee at the Wells Fargo branch in Cypress Village (14211 Jeffrey Rd, Irvine). From the moment I walked in, Teresa was warm, attentive, and incredibly knowledgeable. She took the time to understand my needs, explained everything clearly, and went above and beyond to make sure all my questions were answered. Her professionalism and genuine care made the entire process smooth and stress-free. It’s rare to find someone so dedicated to excellent customer service. If you’re looking for someone who truly puts clients first, I highly recommend asking for Teresa Lee. She’s an asset to the branch and a pleasure to work with!
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January 2025 by Nick Henry
Needed to send a wire and was told to make an appointment, even though there were bankers available to help. I was also told that it was too late to go to another branch. I decided to try the Woodbury location. They were happy to help me out, with only 5 minutes until closing. Customer service is important!!!
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March 2024 by Jess P
Gives out false, incorrect information (multiple times, multiple staff members) about the ability to reopen accounts related to a loved one's death / joint accounts after closing them, wasting a customer's time and plans. Incompetent staff.
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January 2024 by Bosz P.
I have been dealing with this branch for years. I would definitely recommed this branch for all your needs. The staff is professional, friendly, respectful and very helpful. The manager, Henry, is always available to help you and the Financial Accounts representtive, Eric, is top notch and knowledgable. Cashiers/tellers are always positive and friendly. It's always nice to deal with experienced staff because it saves time and builds confidence. How many other banks do you know where the manager and Financial staff call you by name? This one does. Manager and staff have created warm, neighborhood feel for their customers. It's a pleasure going into the branch. Great way to keep customers and a good example of what a local bank should be. Good job Wells Fargo!!! And great job staff!! Vicki Bosz
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July 2023 by Mani K.
WF deserves the title of most dishonest bank. They send you invitations to open an account get $325. They pretend to help you to transfer monthly deposit but drag it so long till 3 months is over. Then say sorry we can't give you $325 no such deposit happened. If you close the account they send you another invitation but decline to honor $325 promise. I closed my cc as well.
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October 2022 by R L
America's top three banks
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October 2022 by Rong Li
(Translated by Google) America's top three banks(Original)美国前三的大银行
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September 2022 by Banafsheh G.
Erik has been great to us,We cane in to open an account and he was super helpful and his service was excellent, and he was so polite.I really recommend visiting this branch and see Erik.
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September 2022 by H .s
Very bad customer service for money order want to take fee 5 $ for money order 5 $
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August 2022 by Abril Solis
(Translated by Google) Jacob's attention is excellent.I widely congratulate the bank for having highly qualified personnel; keep it up.?(Original)Excelente la atención de Jacob.Felicito ampliamente al banco por contar con personal altamente calificado; continúen así.?
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July 2020 by Chelsea J.
i just called them like 12 times to make an appointment and no one answered. it was an hour before they closed
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February 2020 by khashayar shayesteh
Today , I went there & they had only one employee for opening account. after 30 minutes, they told me I have wait another 30 minutes.
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January 2020 by Kevin M.
Wells Fargo as a whole has the worst customer service of any establishment I have ever been to. I am currently dealing with a fraud situation on my credit card and Wells Fargo refuses to honor the things multiple of their representatives have promised. I have been dealing with this issue for over two months at this point and will be filing a complaint with the national reserve. The service has been absolutely pathetic, if you are looking for a trust worthy bank run as fast as you can.
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September 2019 by Majed A.
This branch is very bad and the service is horrible and the employees are hilarious it's my first time coming to a bank 3 times a week to fix my account
