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January 2024 by Emme Alva
Great staff, very welcoming! Brianne helped with my test!
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April 2023 by noha darwish
My experience was great , but note that the address is now 39 and not 33 creek road , suite 200
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April 2023 by Angela W.
The correct address is 37 creek rd. Not 33 creek rd for any other yelpers looking for this location
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November 2022 by Jazmin Harth
The most efficient lab I have ever been to. I didn't have to wait. The blood draw was painless and fast. The technician is polite, knowledgeable and informative.
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October 2022 by Jazmin Zhao
The most efficient lab I have ever been to. I didn't have to wait. The blood draw was painless and fast. The technician is polite, knowledgeable and informative.
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August 2022 by rayana stanek
Went at 7.30am on a Friday. Place was a bit hard to find, it's the second floor of what looks like a parking garage. The phlebotomist was nice, drew my blood without any issues, and it was quick.Edit: the only thing to watch for, is to get proof of how much you paid and how much they'll bill you afterwards, and to get that in writing. reason being: i was given an option to pay $49 up front at the office to cover 100% of the bill or, try to get my insurance to cover it but if it gets declined, it will be $89. i didn't want to take the risk so I opted to pay the $49. weeks later, i received a bill in the mail for $89. i had to call westpac to let them know i already paid $49 -- i didn't have a receipt but i had it on my credit card statement. they said they would straighten it out and send me an updated statement. i received an update statement in the mail, but now it said i owe them a balance of $40, so i had to call them back again. they said they'll need to have a separate department review it and send me an updated statement with $0 balance. i eventually did receive the correct statement but it was a hassle to deal with them!
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July 2022 by Wenqian Ye
CLOSED without prior notice, does not allow appointment and walk in only. Be sure to call before you go there! Waste of time.
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June 2022 by Gabriel Negrete
I just found WestPac after several bad experiences at Quest Diagnostics. What a contrast in experience!! The first time I went, I was in and out in less than five minutes!My doctor told me that if I showed up when they opened, this would happen. She was right and I was elated! The second time I went, the room was crowded and I was still in and out in fifteen minutes. The staff is friendly, the sign-in procedure is easy, and the location is a stick's throw from my doctor (Kuniyoshi). Who could as for more??
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January 2022 by Jill O'Rourke
I can't believe the negative comments. I've been going there for years and never had a problem. I won't go anywhere else. The staff has always been courtesy. The wait time is minimal. There is a parking lot for the medical building next door I use. The walk to the building is short.
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January 2022 by Mar Mar
I went to the Newport Beach location this morning to do VERY important blood work and it was 8:45 am and they couldn’t find the keys and so it was NOT open!!! 45 minutes late. I left. How ridiculous!
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December 2021 by Pi G.
I went to this lab today and it's still open. The older grumpy lady is gone and the new tech is so nice and helpful!
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August 2021 by evelyn a.
This location is OPEN. No idea why it was reported as closed. While the women who work there are t always the most pleasant (some are), it is quick and efficient. I'm not going there to make friends, all I want is to get out as soon as possible.
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July 2021 by Anthony Escobedo
Absolutely horrible experience. I arrived early before opening at 7. The lady was late and they did not open until 730. She was very rude and unprofessional. She would not allow me to ask a question about a lab and snapped at me that she was too busy to answer my question. Will not be going back
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July 2021 by Violla Said
Nice employees, No waiting likeOther labs.
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July 2021 by Elaine D
I couldn’t believe that just dropping off a urine sample would be such a bad experience.The lab technician/receptionist was RUDE!!!!!!!!!She told me to write my name on the container, and she had to add: “didn’t anybody tell you to do that at home?!”
