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December 2023 by Wendy M.
I called this location to try and find out information for a Yankee Candle item after my call to customer service was unsuccessful. Laura answered my call, asked immediately if she could call me back. She called back within 4 minutes and was super nice and helpful! I'm trying to find out when an item was released, Laura did not know about this particular item, probably released before she worked there. She did suggest I email corporate and send a photo.
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December 2023 by Mark T.
How about putting your hours on your website. Candles are great but with so few stores, the hours of operation are important
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October 2023 by Lynnann AKA Grandma
Love awesome retail associates!Had my grandson with me and needless to say he thinks candles are boring. Lol.Needed a 3-wick vanilla candle. Happily, I was greeted and expertly/efficiently/effortlessly helped. Awesome!Smoothly got us checked out, got a coupon and the loyalty program. Of course I want a free candle on my birthday!Ash was absolutely terrific and I'm now motivated to return alone when I can browse.
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October 2023 by Lynnann W.
Love awesome retail associates!Had my grandson with me and needless to say he thinks candles are boring. Lol.Needed a 3-wick vanilla candle. Happily, I was greeted and expertly/efficiently/effortlessly helped. Awesome!Smoothly got us checked out, got a coupon and the loyalty program. Of course I want a free candle on my birthday!Ash was absolutely terrific and I'm now motivated to return alone when I can browse.
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June 2023 by Trisha V.
Came here to redeem my birthday gift and you get to choose from the small sizes. You can't really go wrong on choosing a scent because they have such a wide variety. I told them I got an email but wasn't sure when it expired so since they were able to look up my info cuz I was in their system, it wasn't too late. I was able to get a free candle as long as it was within 30 days of receiving the email.
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February 2023 by Mandi Sanchez
The staff is always super friendly. Candles smell heavenly. Quick pro tip Yankee candle selling point: Yankee candle is cruelty free. Bath and body works is not. Good rewards program and always has good sales.
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February 2023 by Lorena M.
Today went to the store and one of the salespeople approached us for the offer of 5 scents for $25. At the moment of payment we noticed that the bill was $35 so we questioned why- this salesperson said oh you got 6 scents which we didn't and later on in front of her manager she stated she rang one of the scents twice. I understand we are human and we make mistakes but blaming the customer instead is not professional. Also it was visible the lack of training on this person as she couldn't make the return without management assistance.
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December 2022 by Diana Cruz
I love the Yankee Candle store at Irvine Spectrum, it's always so clean, organized and charming! However I had never written a review. This time I'm doing so because of MICHELLE! Her customer service is outstanding!! I had the pleasure of meeting her on Tuesday, and I had never enjoyed being at the store so much. She knows everything about candles, scents and throws, and she'll make recommendations based on your personal preferences. She's super friendly and very nice. I hope YC keeps her at this store for a very long time! Thank you again Michelle! It was delightful to meet you! ?
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December 2022 by Lele Maker
The worker helped me create a special holiday gift. They guided me through printing a custom image on my hand picked candle. Also, the candle deals were great.
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December 2022 by Max Sanchez
Their candles smell really good. I’m definitely coming back for some more candles.
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November 2022 by Jason L.
Terrible terrible customer service. It's like they don't want you to go in there and shop. Will not be going back to this location because of their rude and unprofessional attitude.
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October 2022 by April S.
I love Yankee candle. The fragrances they come up with are incredible. This location specifically is my fav of all time (and I've been to a lot). The people here are always so nice and so helpful. Never pushy and super knowledgeable. I prefer going in instead of ordering online most of the time just so I can enjoy the nice ambiance. Thanks Yankee!
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December 2021 by Danny Fenty
I had a amazing experience at this store with such helpful associates, I loved the annual sale so I had to go, I love Yankee candles and I love their friendly associates like Laura and Ana!! Kudos to them for helping me out and being engaging.
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December 2021 by Susan Cunningham
They always have the best smelling candles.
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April 2021 by Xi X.
Walked in and neither associate working said anything. One was stacking candles and the other just at the front. I guess I was invisible... or is this normal for minority customers? Oh well, plenty of other vendors that enjoy my purchases.
